The Fit-Box Reviews 47

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Never heard of them but somehow managed to take a subscription payment? How on earth have they done that? Now want to charge £35 a month for something I’ve never signed up to?

Rated 2 out of 5 stars

While the box and products are great, the customer service is a bit inconsistent and sketchy. They sent me an email with an order confirmation and two days later I went back to confirm the dollar amou... See more

Company replied

Rated 1 out of 5 stars

I have never heard or used this company but they have tried to take a payment scam scam scam

Rated 1 out of 5 stars

This review is only about billing. Pure scam. I get charge 5time more. I only sign up for one month & get charged over 90€ every 2 weeks. No one working in accounting. Stay away!

Company details

  1. Fitness and Nutrition Service

Written by the company

Okay, so you’ve got health and fitness goals. But staying on top of all the latest trends is a nightmare, right? Well, stop fretting. Sign up for a subscription with The Fit-Box and your worries are over. We’ll deliver some of the best snacks, supplements, superfoods and lifestyle products on the market to your door without you moving a muscle.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

47 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good selection

Good selection of fitness goodies I bought for my crossfitter wife. Excellent gift for someone who is into their fitness and wants to try a selection of products from different suppliers and makers.

July 18, 2022
The Fit-Box logo

Reply from The Fit-Box

Thank you so much for your review 👍

Rated 2 out of 5 stars

While the box and products are great...

While the box and products are great, the customer service is a bit inconsistent and sketchy. They sent me an email with an order confirmation and two days later I went back to confirm the dollar amount to make sure it matches what was charged to my card and the email didn't exist. I thought maybe I accidentally deleted it. Then the same thing happened with the shipment confirmation. I got the email with the tracking information and I checked it regularly to know when I should expect my package and the email disappeared. I don't think it's just a coincidence. I'm starting to think they are retracting emails in case the order doesn't come through and then the customer is left without evidence that they purchased anything at all.

August 20, 2021
Unprompted review
The Fit-Box logo

Reply from The Fit-Box

Hi AO,

Thank you for your feedback, although we believe your feedback is for The Fit Boxx https://www.thefitboxx.com/ an American company, we are UK based and not the same company.

Kind regards,

The Fit-Box UK Team

Rated 5 out of 5 stars

Been using the fitbox now for over a…

Been using the fitbox now for over a year and absolutely loved it always looked forward to seeing what new products I got will definitely be subscribing again after my wedding lol

April 13, 2021
Unprompted review
The Fit-Box logo

Reply from The Fit-Box

Thank you so much for the lovely review it really means a lot to us. We hope the wedding goes well & look forward to you returning.

Team Fit-Box

Rated 4 out of 5 stars

My first fit box

My first fit box arrive around the 15th that I was happy with. Fast delivery. I am enjoying the products. And look forward to trying more.

November 26, 2019
Unprompted review
Rated 5 out of 5 stars

TheFitBox

I was sooo happy when I received my very first box. Loads of goody tasty and healthy things in it.
I will keep buying them month to monht.

November 19, 2019
Unprompted review
Rated 4 out of 5 stars

Box not received for 1st order

Box not received for 1st order - not a great first impression but the team at The Fit-Box were really helpful in explaining what had happened and were very honest and willing to resolve the problem.
Looking forward to my next box!

November 18, 2019
Unprompted review

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