THE FITNESS GROUP Reviews 

4,488
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, supportive, and knowledgeable, providing clear explanations and personalized guidance throughout their journey. Many people highlight the excellent customer service and efficient response times, which make the enrollment and learning processes seamless and stress-free. Reviewers often received prompt feedback and quick answers to queries, fostering confidence and making the overall experience enjoyable. People also appreciate the well-structured courses and comprehensive, helpful materials, contributing to an engaging user experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their patience, friendliness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and excitement... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick feedback... See more

Service

Consumers find service to be positive, with many reviewers praising the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve not yet started my course but recently signed up to the level 2 fitness instructor intensive under guidance from Rosie. I’d been swithering between so many providers and immediately talking with... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

I recently chose to enrol with The Fitness Group after carefully reviewing a number of courses across the country. The main reason for my decision was the excellent telephone conversation I had wi... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,488)

2,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Remus was great!

Remus was very helpful during our call, and went through all of the work in great detail and explained all the questions and queries I had.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

From the outset The Fitness Group have…

From the outset The Fitness Group have catered for everything I could ask. I was able to discuss and book four online courses with significant discounts (Jaz 😊 👏🏼) Online courses are much more convenient for me and less expensive. I had a follow up call today with (Jessy 😊👏🏼) who put my mind at ease regarding timelines and has made herself available to reach out to throughout my courses. I’m looking forward to learning, gaining knowledge and understanding prior to becoming a fitness instructor. 💪 🚵‍♀️🏋️‍♂️

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Learning Experience with Excellent Learner Support

I recently completed the Level 4 Lower Back Pain course with The Fitness Group, and I can genuinely say it has been one of the most enjoyable and professionally delivered CPD courses I have completed.

The course was extremely well structured, evidence-based, and practical. The manuals were comprehensive, easy to follow, and presented complex topics in a way that was both engaging and directly applicable to real-world coaching. I particularly appreciated the strong emphasis on safe practice, clinical reasoning, the biopsychosocial approach, and designing evidence-informed exercise programmes for clients with chronic non-specific low back pain.

The assessment process was straightforward and well organised, with clear instructions, marking criteria, and resources that made it easy to understand what was expected. Everything flowed smoothly from the course content through to the final assessments.

I would also like to give special recognition to Ricky from the Learner Support Team. Throughout the course, every question I had was answered promptly, professionally, and with genuine willingness to help. His communication was always friendly, reassuring, and efficient, making the whole learning experience even better. It's clear that learner support is something The Fitness Group takes seriously, and Ricky is an excellent example of that.

Overall, I have been extremely impressed with both the quality of the education and the level of customer support. Based on this experience, I will definitely be returning to The Fitness Group for future qualifications and CPD courses, and I would have no hesitation recommending them to other fitness professionals looking to continue developing their knowledge and skills.

Thank you to Ricky and the entire team for providing such a positive learning experience.

Highly recommended!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Group and Supper supportive

The Fitness Group has been fantastic throughout the course. Everyone has been incredibly helpful, supportive, and encouraging. My instructor, Lorena, was amazing—she was knowledgeable, informative, and always willing to help. She explained everything clearly, provided great guidance, and made the learning experience enjoyable. I really appreciated her support and would highly recommend both The Fitness Group and Lorena as an instructor.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Allie has been a great tutor

I have begun my journey of learning Pilates, and Allie is my assigned tutor. Allie has been great with responding to my emails, and helped a lot over zoom calls with any questions or concerns that I have had!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with helpful feedback

I had a great experience with Beth as assessor for the practical element of the instructor qualification. She provided detailed feedback, and areas to consider to grow as an instructor. I would recommend the practical day as a way to engage with others on the course, and achieve the required practical elements in a focused way.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

The fitness group review

What made my experience great was the service of the people at the fitness group during my L2 gym instructor course. I just had a call with Jessy regarding my course and she cleared a lot of things up for me, and was very helpful

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

I booked a call with the fitness group…

I booked a call with the fitness group and spoke to a lovely guy by the name of Warren.
Warren was extremely helpful and answered all my questions/queries in depth around any concerns I had, he was also very knowledgeable in the area. The fitness group have amazing offers for courses so a great time to get one, if you want a change in direction.
Thank you for the call and for the positive experience.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Evan was an excellent tutor over the 3…

Evan was an excellent tutor over the 3 day practical sessions. Made the 3 days very interactive and helped give a good understanding through the theory and practical worked needed to learn sports massage.

After his guidance I am feeling excited and confident going in to my assessment day.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Rosie was excellent

Rosie was excellent, patient and helpful , explained alll the options and add ins - we’ve come u with a good starter plan for Josh.
Comfortable to go back to Rosie for any follow up’s
Thank you
Stephen Maguire

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Harry was really helpful with his…

Harry was really helpful with his answers as he answered every question on my enquiry and even added further information to save me from needing to ask more. This was followed with a prompt phone call to assist further. Very helpful

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

It took me a while and a lot of comparisons

It took me a while and a lot of comparisons before finally choosing The Fitness Group, but I'm glad I did. I've just started, and I really like the structure and how easy it is to work through it at my own pace. Special thanks to Rosie for the helpful guidance that made my decision easy.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable course

The course instructor (Lorena) was very pleasant, empathetic and helpful throughout the course, the course content was extremely interesting and has transformed my understanding of Pilates

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Stage 2 Mat Pilates .

Stage 2 Mat Pilates .

Lorena made the experience highly enjoyable and educational. From start to finish Lorena was supportive , informative and respectful to each other’s levels and abilities. Lorena very knowledgeable within the Pilates field and was able to share this to allow a deeper understanding of Pilates and it’s fundamentals.

July 23, 2026
Unprompted review

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