Bought trainers and trainer sandals, great product, lightweight, good colours, but the trainers weren’t a good fit for me so I contacted them and discovered they have brilliant customer service/suppor... See more
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I loved the design of these shoes! Unfortunately as a barista and incredibly flat flat flat feet the insoles it came with still weren’t enough to support me and ease my pain, they helped a lot! But no... See more
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I bought two pairs of shoes, but needed to exchange for lower size. The customer service was amazing,they replied back fast to my email. The only problem I had is shipping which is taking almost 10da... See more
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Shoes seem to be very comfy, only time will tell. Insoles are removable so easy to take them out and replace with my own which have more arch support. I initially ordered the wrong size by mistake.... See more
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Company details
About TheFitVille
Written by the company
FitVille: Your Path to Pain-Free Living
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
Why Choose FitVille?
Written by the company
- Podiatrist-recommended comfort keeps 300,000+ feet happy
- At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
- Multiple Width Options:
- We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
- Comfort Technology:
- Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
- Wide-Fitting Expertise:
- For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
- Join the FitVille Family!
- We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!
Contact info
2035 Sunset Lake Road, Suite B-2, Rm. 19C, Lockhart Ctr., Newark, DE, United States, Delaware, 19702, Newark, United States
- 1-888-342-7501
- contact@thefitville.com
- thefitville.com
3.9
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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they answered the phone!
June 27, 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Fast shippng and great fit
June 27, 2026
Reply from TheFitVille
That is great news, thank you so much for letting us know!
Foot health and comfort at great prices
I have been wearing Fitville shoes (women's cloud wanderer v8) for the past 2 years. They are extremely comfortable and very good for one's feet. I took them to a podiatrist as I wanted to check this, since they are also very affordably priced. He said he thought they looked very supportive and great for foot health and so they have proved. I used to have a lot of problems with corns from shoes rubbing and pinching but have had no corns at all throughout the time I have been wearing Fitville shoes. Thank you fitville!
July 14, 2026
Unprompted review
Reply from TheFitVille
Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!
I would like to request to return my…
I would like to request to return my shoes. Foot was start hurting from 8 hrs walking and standing
June 27, 2026
Reply from TheFitVille
Hi Magdaline, we are very sorry about your experience!
We have sent the email to you, please kindly check!
Looking forward to hearing from you soon, have a blessed day!
Ordering online was easy and they…
Ordering online was easy and they arrived when promised. It's so hard to find shoes that fit over arthritic misshapen feet but the extra wides were perfect and light. They are stylish and not orthopedic looking.
June 30, 2026
Reply from TheFitVille
Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!
How can I return one of the pairs of…
How can I return one of the pairs of shoes I purchased. They do not fit
June 29, 2026
Reply from TheFitVille
Hello Carolann, we are very sorry about your experience!
We are happy to assist you with the return/exchange.
Would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Pleased with the overall experience
Pleased with the overall experience. Great quality shoes that actually fit! Highly recommend!
June 22, 2026
Reply from TheFitVille
That is great news, thank you so much for letting us know!
shipping communication needs improvement
five stars for the shoes. Three stars for shipping communication.
June 27, 2026
Reply from TheFitVille
Sorry for the unpleasant shipping service.
We will be looking for better logistics partners, thanks for the suggestion!
A+++
Pretty fast arrival for the shoes, work wonderfully for work where I'm on my feet walking all day!
June 29, 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
These shoes are Velcro which allows you…
These shoes are Velcro which allows you to loosen or tighten if your feet swell.
They are very comfortable and I ordered a second pair of the same sandal.
June 29, 2026
Reply from TheFitVille
Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!
Some shoes fit great some not so…
Some shoes fit great some not so much.Same size.Paid extra for the insurance but I am told it does not cover non damaged returns.Money well spent.
June 30, 2026
Reply from TheFitVille
Hi Ralph, we are very sorry about your experience!
"Worry-free" coverage only protects the package during transit.
If it is damaged or lost, you are eligible for compensation or a replacement shipment.
However, please note that it does not cover return shipping costs for post-delivery returns. We appreciate your understanding.
I don't know what went wrong
I don't know what went wrong. Got an email stating my item was delivered but I never received it.
June 2, 2026
Reply from TheFitVille
We are very sorry about your experience!
Would you mind checking the email from: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!
Ordering was easy
Ordering was easy, delivery on time, shoes were a good price, but dig in to my ankle a little.
June 19, 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
How long it takes too get the shoes
The shoes fit great I really enjoy them. but that said customers services is truly lacking.
June 30, 2026
Reply from TheFitVille
Hello Victor,
We are very sorry about your experience!
Sometimes we can't receive emails from customers, so we don't solve the problem in time.
We will strive to improve the quality of our services.
We have warehouses in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days depending on the warehouse location.
We will be looking for faster logistics partners, thanks for the suggestion!
Let us know if you need any help from FitVille at contact@thefitville.com.
My son said the product feels great
My son said the product feels great. My concern is your tracking system gets a zero, poor. I was unable to track my order. The tracking site required a credit card. I have NEVER had to enter a credit card number in order to track my packages with the many companies I have ordered from. That park of my experience with your company was not pleasant!
June 30, 2026
Reply from TheFitVille
Hello Betty,
We are so sorry about your experience!
As we checked, the order has been delivered successfully, have you received it?
This is the link of the status: https://t.17track.net/en?v=2#nums=UL288825102YP
Let us know if you need any help from FitVille at contact@thefitville.com.
Reply from TheFitVille
Hello Christal,
We are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded your email, please kindly check!
Looking forward to hearing from you soon, have a blessed day!
Great shoes
Great, finally a wide size that is actually wide enough. Easy on and off. Very comfortable. I highly recommend 👌
June 19, 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
No reply. When email sent
Product is very nice. Little slow on delivery. No one replies to emails.
June 30, 2026
Reply from TheFitVille
Hello Lillian,
We are very sorry about your experience!
Sometimes we can't receive emails from customers, so we don't solve the problem in time.
We will strive to improve the quality of our services.
We have warehouses in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days depending on the warehouse location.
We will be looking for faster logistics partners, thanks for the suggestion!
Let us know if you need any help from FitVille at contact@thefitville.com.
I’m still trying to rectify my dilemma
I’m still trying to rectify my dilemma. The problem is misunderstanding the size and width of the shoes so I have shoes I can’t fit now and I think it’s a language barrier too.
June 30, 2026
Reply from TheFitVille
Hello Kathleen,
We are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded your email, please kindly check!
Looking forward to hearing from you soon, have a blessed day!
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