The Fold London Reviews 

I came across The Fold while searching for good quality work clothes and suits and I’m so glad I did.

I was hesitant to purchase at first because I haven’t visited their physical store as they only open on weekdays and they also close early. Without being able to see the clothes myself, I wasn’t sure about the quality of their products. However, the designs look stylish so I decided to give them a try and finally purchase online.

I’m impressed with the speed of delivery, quality of stitching and fabrics used, and generally, how their clothes look and fit. The clothes are very professional but fun.

I only noticed now that they have some bad feedbacks related to slow customer returns but I can’t comment on this nor their ability to resolve customer issues as I luckily didn’t have to return anything I ordered.

Looking forward to purchasing more work clothes from the Fold and delighted that they now have a new store in the Royal Exchange (more accessible to those like me who work during the week and don’t have much time to visit a physical store.)

Fab customer service, go above and beyond! Shahnaz was especially helpful

Helena was great ! She is what great customer service is all about !
Helena was personable and knowledgeable.
I enjoyed working on my problem with her. She was a joy to work with.

Very relaxing and enjoyable way to get some shopping done. The team picked out some pieces I might not have chosen myself.

Helena, may I say your customer care manner, from my call yesterday morning, to my call this afternoon is second to none. The Fold are lucky to have you.

I ordered 2 dresses from The Fold London. The dresses were really lovely and beautifully made but unfortunately didn’t suit me. I returned both dresses and in connection with the returns I was in touch with customer services. I couldn’t speak highly enough of the service and attention I received from Shahnaz. I would definitely order from The Fold again and wouldn’t hesitate in recommending them.

I live in CA and had seen ads for The Fold: the clothes looked so beautiful I decided to visit the shop on the first day I arrived in London. I thought I knew what I wanted, but the amazing stylist/salesperson Elly found even more exciting items for me. I couldn't be more thrilled with the new wardrobe or the in-store experience... and will be sure to return often!

Outstanding customer service and brilliant communication!
I have been amazed and delighted by the speed with which minor queries are addressed by the staff at The Fold. Will definitely continue to be a customer. Thank you!

Shahnaz was so helpful, and prompt! No waiting days for a response. And this is England to the US. Great.

Beautiful clothes but why three weeks for a refund? I returned a blue 8 Jan and still no refund on 29 January. I would be very grateful for an explanation.
I would love to purchase again but this delay with refunds is not acceptable

Wonderful experience. The stylist picked out a lovely range of pieces for me to try, and allowed plenty of time for trying and re-trying the various outfits, as well as introducing new options and sizes. No hard sell. Dressing room was large with good mirrors, lighting and natural light which made the experience much more positive than most in-store changing rooms. I bought a clever crepe jacket and matching dress and skirt for a job interview. Amazing fit and cut that really boosted my confidence, and I got the job! Thank you team Fold.

Fantastic customer service experience, Shahnaz helped me right away with my issue. Thank you so much!

The customer service. All day. The clothes are beautiful.

The quality of the product was great and the customer service was excellent. It is always difficult getting sizing correct when ordering online but they were super efficient at organising my free return so I could re-order a different size. I can't wait to wear my new top. I will be ordering more in future.

The best, most personal and professional customer service I have ever experienced. On top of the most amazingly beautiful clothes and materials. Hats off to you The Fold, you set a completely new bar!

I have been a customer of The Fold London since their first year of operation. I was looking for workwear that was business smart but not too common and not old-fashioned. I find their designs unique, and their fabrics of the highest quality. I recently purchased 3 dresses and one of them became out of stock temporarily. Their customer service was amazing - they helped me with securing one of the dresses that was returned by another customer and although it was a busy period over the holidays they offered me complimentary next day delivery to ensure I got my dress before the Christmas holiday.

The Fold London is a premium brand in every way - quality, designs and customer service. They are pricey but worth every penny.

Elly and team were excellent in helping me find a good work suit that is comfortable and well-made. The pieces which they did not have in stock were ordered online and delivered very quickly to my house.

I have always enjoyed my experience with The Fold. I absolutely love the clothes and the excellent customer service is unmatched. Helena was so helpful and responsive to my questions. The best customer service experience I've had in years. Thank you!!

In today's age to find good customer service isa real plus. I experienced just that when I reached out to The Fold. A live person called me back within hours and answered all my questions. I love the clothes at The Fold and now the customer service as well. Double thumbs up!

From the moment I walked in the store the staff couldn’t be more helpful. Honestly felt like VIP treatment and the quality of the clothing here is equal to the incredible customer service. Will certainly return!