The Fold London Reviews 

Try before buy service saves a lot of time ordering and returning.
When ordering online from a new brand it is unlikely to get the correct size.
My recent harper service was great that all the items were taken back without charging me. The size was not correct

I have been put off ever ordering anything from the Fold again, which is a shame. I used their try before you buy service, which seemed the perfect option so I didn't have to fork out £495 on a jumpsuit which may not fit. Unfortunately, it was very long in the leg length. I returned it the day after well within the 5 day try on period. I received an email a week or so later confirming they had received my return and I wouldn't be charged. Then 3 weeks later whilst I am on holiday, I wake up to a message saying thank you for payment of £495. I checked my bank account and there is a charge of £495 for the jumpsuit I sent back! This really upset me and put a real dampener on my day. I sent back an email with copy of their email saying they had received the item. Fortunately a lady got back to me within 2 hours saying she would look into this. I've now had another email saying I will be refunded for which I am relieved. I'm not sure how soon I will get this refund, but it's quite a big chunk of money to be taken when I've nothing to show for it. Fingers crossed they sort it soon.

Very friendly and highly professional assistance. Highly recommended. In love with the dresses and the service!

I am a US customer who has ordered several times from The Fold over several years now. I don't know how I order something over a US 3-day holiday weekend on a Saturday and the manage to get items from the UK through customs and at my door the morning of the Tuesday following! I ordered items from Amazon and Wayfair within the US the same day which arrived later. I can only imagine how much The Fold team hustles to pull items, package, and get them in the mail so quickly.

Moreover, everything always fits me well, I LOVE the things I have bought from The Fold, wear them often over years of time, the pieces are timeless, good quality in fabric and construction, and wear very well.

Thank you so much! I will continue to shop from The Fold when I can afford to splurge. The value is worth it.

Fabulous staff who had wonderfully gathered all the outfits I had asked for in advance and then gave me excellent advice. Brilliant service and, of course, beautiful clothes. The whatsapp service was particularly useful. Thank you!

Good customer serivce

Beatrix was an exceptional professional. I had an outstanding experience at The Fold in London because of her! From working with her on the right style of pant and jacket to specific attention to ensure I was able to get a hard to find color/size before I left London, Beatrix was warm, patient, focused and helpful. I left with several purchases and only the highest praise for my experience with her.

Shahnaz did an excellent job of solving my problem, promptly and effectively. I'm impressed with the Customer Service department at The Fold. I've loved the garments I've purchased and now am doubly pleased with the company. Thank you!

I was trying to find a particular blouse in a particular

Lovely personalised service. After a very boring and conservative suit in my wardrobe, I ended up with something stylish, classic with a twist and even better on sale!

It’s no secret the Fold clothes are modern, high quality, and luxurious feel. Wearing a Fold dress gives me just the look I need to feel confident. Their customer service is excellent too. I ordered a dress and paid for next day delivery however the item did not arrive on time. Their customer service team was very professional and they made sure I receive it as soon as possible and offered to refund me the delivery fee, which shows that they live up to their promise.

The Fold has amazing clothes and at sale price is really great value for the quality . Sadly this is totally let down by the returns service - it’s currently taking well over 3 even 4 weeks to refund which is totally unacceptable given the high price of the items. The system seems in chaos - can’t even get through to Customer Service - all I can assume is they’ve bitten off more than they can chew. Also no replacement option which makes it even worse (you have to buy 2 sizes and then wait weeks to get the refund). Such a shame as it really puts me off buying knowing it will take so long to get refunded .

Great customer service from Shahnaz - very helpful and a pleasure to deal with
I had a small issues with my order - contacted customer services who could not be more helpful
Issue resolved without question

The Fold is a class act from the efficiency of booking a styling appointment to the charm of the team members. Completely different to the sullen staff, pushy sales people - or complete absence of staff which seems to be the norm elsewhere.

The service I have received has been superb- extremely prompt responses to emails and very friendly and efficient staff in store

I regret buying in the first place and I won’t be buying again. The refund process is awful for a company that caters for corporate clients. It’s unfortunate and please don’t claim that you have a problem processing refunds because I read a review posted 4yrs ago and it’s the same horrible experience.

Amazing styling session in The Fold, Chelsea. Lily was so attentive and helpful, and the clothes are so versatile and classy. I will definitely be going back!

The item I purchased was returned because I provided the wrong address, due to predictive text. It was totally my fault as I didn't check, yet the customer service rep was very understanding, accommodating, and professional. Other clothing stores would have sold the item, long before refunding me. However, the service rep ensured that my package was re sent to my correct address.

Needless to say that I was elated to have the item delivered and over the moon when I got that perfect fit. Would I buy again? Yes! Would I recommend? Absolutely! These styles are awesome and the fit is everything.

Beautiful designs and fabrics. Shipping was quick. My few items ran small and proportions seemed more appropriate to taller person. Had to make an exchange and customer service was spot on.
Only negative was using DHL for return- pick up was not available in my area and few drop off locations.

After I returned an order to London from the USA, I spent considerable time trying to receive credit on my American Express. Helena in customer service at The Fold London was most helpful in resolving the issue, which originated not with The Fold London, but with a third party e-commerce intermediary. While I would rate my experience with intermediary very poorly, I give Helena and The Fold London five stars for professionalism. In addition, the clothing I have purchased from The Fold London in the past has always been of the highest quality. When properly sized, the clothing drapes and fits exactly as seen in online photos and the catalog. I have absolutely no complaints with The Fold London’s clothing or customer service.