The Ottoman Workshop Reviews 

59
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent advice with design process. Faultless communication throughout production & to arrange delivery. Delivery made, not just to the door, but to the room. All packaging taken away once we con... See more

Rated 5 out of 5 stars

Brilliant service!! Seriously brilliant!! They answered all of my questions along the way and also gave me good advice. Brilliant customer service all the way through. Delivered exactly when stated an... See more

Rated 5 out of 5 stars

We ordered a large wool footstool during lockdown and have been so pleased with the service (quick and efficient) and the quality of the finished product). They even sent us a sample of the fabric we... See more

Company replied

Rated 5 out of 5 stars

The customer care provided by The Footstool Workshop is outstanding. Our footstool showed signs of excessive wear after a year. The Workshop did not hesitate to replace the footstool with a new one... See more

Company replied

Company details

  1. Furniture Manufacturer

Written by the company

We’re an experienced bunch here at The Ottoman Workshop (formerly The Footstool Workshop), having been in the furniture business for over 20 years. Our small team is made up of skilled craftsmen, passionate designers and upholsterers who simply love to make beautiful things! All of our ottomans & footstools are handmade to order in our workshop situated in South Wales. We have a wide range of great products that will look good in any home. You can choose from over 4o different designs in a range of sizes, and with over 100 fabrics & 35 leg styles to choose from, there is something for everyone. Whether you want something to sit on, rest your weary feet on, stack your magazines on, to use as storage or just to look beautiful in a large space; we have loads of gorgeous ottomans to choose from. We are always up for a challenge and are happy to create something bespoke if you can’t find what you are looking for. Give one of us a ring on 01291 629764 (Mon - Fri 9am - 5pm), and we’ll be happy to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

59 reviews

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4.8

All reviews

(59)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent advice with design process. Faultless communication throughout production & to arrange delivery. Delivery made, not just to the door, but to the room. All packaging taken away once we confirmed there was no damage & our product was as we expected. Would happily recommend to everyone.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Custom Ottoman made beautifully.

Had a custom ottoman made - with very specific measurements and our own fabric - and they made it beautifully. The finish, the lining up of the fabric with our chairs, the attention to detail with the piping - all first rate. And a real pleasure to deal with all the way through the process. Can wholeheartedly recommend.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

A pleasure in every way

It was a pleasure dealing with The Footstool Workshop and I am delighted with their speedy delivery. Their pieces are beautifully made and very good value. Their customer service and communication was exceptional. Something that is sadly hard to find these days. I would not hesitate to recommend.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic footstool

I am very pleased with my footstool. The whole process was super easy from ordering free samples to using the website to design my footstool. Once ordered there was clear communication as to how long production would be and when the footstool would be delivered.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

We are delighted with our footstool

We are delighted with our footstool. It has been very well made and designed, and looks stylish. The whole process of selecting a style, size and our own fabric was easy to navigate on the website. It arrived ahead of schedule and we would definitely recommend this company.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, delivery as scheduled.
The company was recommended to me and I am very pleased. We also recommend to others. The storage footstool looks great and stores plenty of kids toys!

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, v high quality

Excellent service. Swatches arrived quickly, website very easy to use and email comms excellent. Product arrived well in the time frame and was of v high quality. Throughly recommend, v happy customer thanks.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

From the very first enquiry

From the very first enquiry until delivery, The Footstool Workshop made me feel as if I was their only customer and that all they cared about was my satisfaction with the service provided

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Footstool

Communication from first enquiries to delivery were excellent. The footstool is beautifully upholstered. Would definitely recommend this company.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful footstool

I am absolutely over the moon with my beautiful footstool. Fabulous service, communication was great and I would highly recommend The Footstool Workshop.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!! Laura was so helpful to me and giving me tips on fabric. As I live in Switzerland I needed to get it right and I couldn't be happier. will definitely order something else next year!
Thank you!! Louisa Zahn

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Just perfect

The team kept in touch from start to finish and the stool we ordered is just perfect for our space. Can’t rate them highly enough

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant brilliant brilliant

Brilliant service!! Seriously brilliant!! They answered all of my questions along the way and also gave me good advice. Brilliant customer service all the way through. Delivered exactly when stated and what an amazing work of art my footstool is!! Shame all things in life aren’t as honest and straight forward as this company! Highly recommend!!!

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent sales service

I am very pleased with the footstool, it's very well made, just the right height and nice and sturdy. Excellent sales service, I would recommend the company.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! Looks terrific and I love the opening ottoman style which comes in so handy for our board games. Highly recommended thx

September 9, 2022
Unprompted review

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