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TheFork Reviews 18,506

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 4 out of 5 stars

I find it very useful to be able to book lots of restaurants on the Fork, and often to have discounts and points. I have used these points many times. However, my one criticism is that there are not m... See more

Rated 4 out of 5 stars

Great to making bookings and some good discounts. However, so few restaurants accept Tim’s it is almost impossible to use them.

Rated 5 out of 5 stars

Have made several visits to Bento's Chinese restaurant in Wallington. Always received pleasantly. Food excellent, always hot,very good selection, You can order for takeaway. Prices reasonable. Was... See more

Rated 5 out of 5 stars

I love the options and clear special offers shown on the map. I save so much money and get to experience new place as well as revisit old favourites. I also love the yums rewards scheme.

Company details

  1. Software Company

About TheFork

Written by the company

TheFork Manager gestionale della ristorazione

TheFork has been working for and with restaurateurs for 15 years, now counting 55,000 partner restaurants in 11 European countries. Thanks to its community of food lovers, TheFork is the number one app for online restaurant bookings, with over 40 million downloads and 20 million verified reviews, and also the leading tool for restaurant management.

Broadest community of food lovers in Europe

TheFork for Dinners

The biggest community of food lovers always looking for their next gastronomic experience on TheFork, able to choose the perfect restaurant thanks to more than 20 million verified reviews.

Book now

TheFork Manager: our restaurant management tool

TheFork Manager for Restaurants

TheFork Manager is our powerful restaurant management tool. Easy-to-use, time-saving & data driven digital platform that allows every restaurant owner to drive the restaurant performance.

Discover now

TheFork Gift Card, a world of gastronomic experiences

TheFork Gift Card

This gift card is more than just a meal; it's an invite to explore different cuisines. With TheFork, you have access to thousands of restaurants, from cozy local spots to fancy dining experiences.

Available in Italy, France and Spain.

Buy now

Caring customer service at your disposal

TheFork Customer service

450 experts ready to guide and advise both the diner and the restaurant owners community when it comes to our app, business, tool and our services.

Contact us

Download our App!

  • Download on the App Store
  • Get it on Google Play

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 1 out of 5 stars

Do not book through the Fork

I have used the Fork twice to book a table for a meal, once in London and once in Funchal. Both times the restaurant had not received the booking. Fortunately they were both very obliging and fitted us in but I will not be using the Fork again. Do not recommend as it is very embarrassing.

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

Fork doesn't care about his customers

I was mistreated by the restaurant. They declared that clients with offers from Fork must stay on the terrace ( more exactly in the street, in front of restaurant ) . Because I didn't accepted to stay outside, in cold (when the restaurant was empty !), they declared "no show". I made a complaints at the quality department of Fork. They didn't gave me satisfaction. So, I was discriminated by the restaurant and Fork show me they doesn't care about me ! The "no show" statement is still there, You didn't erase it. Maybe it's time to renounce at this type of "services".

September 25, 2025
Rated 1 out of 5 stars

Broken

The Fork messed up our booking and sent the wrong date to the restaurant. The staff were incapable of addressing the issue meaning we were unable to eat. I would not trust The Fork with a booking again after this frustrating and embarrassing incident.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Closed the account - can't unlock.

TheFork closed my account. Can't redeem yourself or get an explaination from support for exact reason. I used it for a few reservations and it worked great and suddenly my account got closed. Why is it impossible to unlock the account and get a reason and solution to solve this case? My collected yums are now expired after a year. Mails don't get answered. Support chat can't tell me anything. Dissapointed because I liked the system.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Yums refund policy

Wish I could give zero stars. Initiated a booking with my Yums and then had to cancel it. Cancelled it days in advance. Yums were refunded, but had to use them up within 2 months (had no idea that was the case). Went away on holidays to a place where there are no Fork restaurants and logged into the app to see that I lost 2000 points due to this expiry. Normally they would have expired in December. Very disappointing, swear I won't use it again.

September 2, 2025
Unprompted review
Rated 3 out of 5 stars

Problems to pay with yums

I’m not happy because I cannot spend my yums with a value of 50€ that elapses
on Sept. 30. When I tried to pay with them last Friday at Bap Sain in Paris, I could not do it. The restaurant owner tried to help but the app didn’t offer me the possibility to do so.
+33 625 41 46 48
Marco Strauss-Kahn

September 22, 2025
Rated 1 out of 5 stars

Honestly it's a useless App to me

Honestly it's a useless App to me. First off it's not present where I Live and in Sicily it only covers the bad restaurants. Add to that a UI that makes a booking experience horrible and a points system in which it takes ages to get them and you have a recipe for a disaster. I prefer doing it my own way and search myself - the app simply makes choosing and booking too frustrating .

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book , great choice of quality restaurants , no need for pre credit card and lots of offers. What’s not to like

September 16, 2025
Rated 2 out of 5 stars

What unique values does the Fork add?

I have used the Fork for a while now but am wondering what the advantage of doing so is.
On a recent trip to Porto I booked several restaurants via the Fork but was quite disappointed in that we were allocated very poor seat choices either next to the kitchen, the bar or actually in a corridor area between the restaurant and the bar! So my question is what does the Fork add to the dining experience?

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Happy to be served by Fork

I have been with Fork for quite a while, and I am truly impressed with their growth, innovative approaches, and excellent customer service. I wish them all the best, and hope they can expand more to new places and bring lovely food to people.

September 15, 2025

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