Thefurnitureplaceuk Reviews 

30
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Supplied two beds after a three week wait (which I didn't complain about). After a week one bed snapped at the side and the other was missing a leg support out the box which I cut myself from wood at... See more

Rated 5 out of 5 stars

Purchased a coast round kitchen table. Unbelievable price, same item available at other stores including a major retailer at twice the price. Delivery was very quick. Unfortunately after four mont... See more

Company replied

Rated 1 out of 5 stars

Terrible seller. I purchased what I believed (and was advertised as) a wardrobe set, however the drawers didn’t arrive. When I contacted the seller to report this he was so rude and tried to say that... See more

Rated 1 out of 5 stars

Avoid this company like the plague. No correspondence from placing an order. No correspondence when enquiring about delivery. Thank goodness for PayPal. If you do have a momentarily lapse of reason... See more

Company details

  1. Furniture Store

Information provided by various external sources

The Furniture Place was established over 20 years ago and has enjoyed an established unbeatable High Street reputation in many areas which has been gained by consistently combining high quality, excellent value furniture and an unrivalled commitment t...


Contact info

2.4

Poor

TrustScore 2.5 out of 5

30 reviews

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2.4

All reviews

(30)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Hi everyone please read

Hi everyone
Please do not buy anything from ( thefurnitureplaceuk )this company online because they never send you Anything
And never reply any emails I have bought a dining table for chairs for £289:99 from this company Online
and the company never send my table and chairs
After 4 days send me 1 email to say out of stock
and he never refund my money and
I’m trying to chase them from PayPal to get my money back
And that was 5weeks ago
I have sent them more than 5 to 7 ..emails never reply
Please please do not buy anything you will not get item and you will not get the money back
Don’t waste your money on your time

October 27, 2020
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

Sorry it was out of stock, you have been refunded within 24hrs but your bank takes 3/4 days to process.

Rated 5 out of 5 stars

Great customer service and support

I have recently ordered a chest of drawers from this company. I emailed them today to ask about dispatch details and I instantly got a reply from Peter. He very kindly amd professionally informed me there is an issue with the consignment company and there was a slight delay. I wanted to write a review as this is not the company's fault and in my experience I have found them to be extremely helpful and professional. I read so many negative comments and I wanted to share my experience and to say that I have been very impressed with the company even in these early stages. Kindness amd politeness costs nothing and I hate to see company's being given negative reviews especially in the world we live in just now. We should be supporting businesses and helping them to get through this difficult time not slandering them amd throwing them to the wolves. Some.people.will always put negative feedback regardless of how purchases go. I.for one what to commend this company for their customer service. I will update my review when I receive my order which im sure will be a smooth transaction and further positive review.

October 12, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

This seller advertised cheap wood as solid oak, with a no quibble 30 day return policy. Not so! He argued aggressively throughout my request for a refund demanding I keep chairs that were not fit for purpose and bad quality. This seller also purchased an item on my seller account Just to leave me negative feedback even after I left him positive feedback so it would not affect his business and employees. This business owner sells cheap furniture which is overpriced and poor quality - avoid at all costs. Save up and go with a reputable company is my advice. I only wish I had googled this poor seller before buying from them. If you google reviews you can always find the truth. I have fully documented proof that this is a 100% truthful account of my negative experience with the furniture place U.K.

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Purchased a coast round kitchen table. Unbelievable price, same item available at other stores including a major retailer at twice the price.
Delivery was very quick.
Unfortunately after four months one of the legs developed a fault.
With no quibble I received a new leg within 24hrs, amazing service.
Thank you

February 27, 2020
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

No problem at all we offer a 12 months guarantee on all items.
Regards Peter

Rated 2 out of 5 stars

Ordered a Table from these

Ordered a Table from these. No Tracking details available. After waiting in like a fool all week, no table but a Refund of my money with no explanation. I am fuming,

November 13, 2019
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

We did message you to say it was out of stock and gave you a full refund. There would be no tracking for something that's not been dispatched so I am a little confused why you stay in when it had not been dispatched and there was no tracking :)

Ryan

Rated 5 out of 5 stars

Quality at fantastic price

Ordered a dining set on the Tuesday, delivered on Thursday, kept updated with delivery date and time, Arrived as arranged fantastic quality for price paid, Highly recommend this company. Will definitely use again and recommend to friends and family. Many many thanks.

June 13, 2019
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

Thank you Catriona, you are more than welcome .


Rated 5 out of 5 stars

What a really professional bunch of…

What a really professional bunch of guys, I was furnishing my Step-Daughters home and bought a lot of items from their website, obviously there's always a little concern when spending a lot of cash but not here, I was kept notified at every point and sent a dispatch notification and tracking so that I could monitor the delivery which was easy enough, even with the volume of items I bought (17) I did have an issue with a damaged bed part, emailed the site and had a response within hours and the replacement part sent next day again with tracking, you just can't ask anymore than that, highly recommended to everyone looking for furniture!

April 18, 2019
Unprompted review
Thefurnitureplaceuk logo

Reply from Thefurnitureplaceuk

Thank you Peter, sorry again for the damage but was easy sorted.

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