Banner for The Futures Desk

The Futures Desk Reviews 452

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's professionalism, speed, and genuine helpfulness. People are particularly impressed with the quick response times, even outside of normal business hours, and the seamless user experience provided by the platform. Many appreciate the supportive structure and the company's commitment to helping traders succeed. However, some people were dissatisfied with the internal processes, describing them as messy and unpolished, which they felt contributed to negative outcomes. A few other people also felt that the platform could be glitchy and that the dashboard could be cleaner, with some details needing clearer explanations.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality, speed, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the customer support, describing it as superb,... See more

Response time

Customers consistently express satisfaction with the response time. Many reviewers highlight the impressively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only Prop firm who doesn't just say they want you to succeed... but actually builds a system that elevates you. Never seen such a good dashboard anywhere else. No "consistency" % BS. Unde... See more

Company replied

Rated 5 out of 5 stars

A different experience. They want you to win, not like other prop firms. They give you REAL fund not SIM ! They provide an amazing dashboard includes many features not just trading-journal s... See more

Company replied

Rated 5 out of 5 stars

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow mo... See more

Company replied

Rated 5 out of 5 stars

In terms of caring about the trader for a long-term partnership, TFD reigns supreme. Many firms tout the word "partnership" only to bind the trader in a lopsided power dynamic that feels antagonisti... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Now a part of Topstep. Follow us there for more updates.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not for me

Not for me. I'm better off trading options.

August 20, 2025
The Futures Desk logo

Reply from The Futures Desk

Totally get it, options can be a better fit for some traders. Just to clarify, our service is all about Futures, which have their own advantages like extended hours and no PDT rules.

If your review was more about futures trading in general than your experience with us, we’d be super grateful if you could update it to reflect that. Either way, appreciate you giving us a try!

Rated 5 out of 5 stars

Top class customer service

Top class customer service, a prop firm geared up for long term trader success instead of the reset traps.

September 1, 2025
Unprompted review
The Futures Desk logo

Reply from The Futures Desk

Thank you very much for your review!

Rated 5 out of 5 stars

great and intuitive dashboard

great and intuitive dashboard; you can tell this company/platform is actually trying to bring traders to live vs. sim farm; simply from looking at the renewal rate. These guys are NOT after your fees...

August 22, 2025
The Futures Desk logo

Reply from The Futures Desk

Thank you very much!

Rated 5 out of 5 stars

10 stars for Asher and dan - thank u guys!

just wanted to give 10 stars for Asher & Dan's awesome customer service. i feel like they always respond quickly and go above and beyond to make me feel heard . i have traded a few prop firms but this one is the one with the speediest customer service and they are able to accommodate for any billing issues that i've had and have been able to sort all of the things out.

August 25, 2025
Unprompted review
The Futures Desk logo

Reply from The Futures Desk

We are so happy you had a great experience with our desk, thank you for your review!

Rated 5 out of 5 stars

One stop prop firm

Complete platform for TFDX, they have all tools, chart, volume, journaling, and much more, so traders can doing all in one platform.

March 12, 2025
The Futures Desk logo

Reply from The Futures Desk

Thank you! More on the way :)

Rated 5 out of 5 stars

The best futures firm out there

Customer service has been great about answering all my questions and helping me with things I was stuck on, thanks Fiel. The companies commitment to the success of their traders is second to none. Their whole goal is to see you succeed and thy try to provide everything you'll need to get you to that goal. Look forward to a long and profitable partnership.

August 22, 2025
The Futures Desk logo

Reply from The Futures Desk

100% - Thank you very much!

Rated 5 out of 5 stars

The futures desk has excellent customer…

The futures desk has excellent customer service quick to respond and handle any situation! They are also an excellent prop firm looking for real traders to put on live accounts!

August 21, 2025
The Futures Desk logo

Reply from The Futures Desk

Thanks for your review, Trevor!

Rated 5 out of 5 stars

Excellent first impression / customer service

I am very impressed with TFD's website, plans and policies because they are easy to understand. They don't impose restrictive rules like many competitors, which is refreshing. When I signed up (after hours), there was a small glitch on the website, which the CS chat rep quickly helped me work through. All good vibes from TFD, and I'm looking forward to having the option of daily payouts. Thank you!

August 21, 2025
The Futures Desk logo

Reply from The Futures Desk

We're glad! Thank you!

Rated 4 out of 5 stars

Very professional

Very professional. Good prices. The dashboard was a bit overkill for my taste but I can see how they are trying to separate themselves from other prop firms

July 1, 2025
The Futures Desk logo

Reply from The Futures Desk

Thanks Greg! Glad you found us professional and well priced. We know our dashboard is packed with features, it’s our way of giving traders every edge. We’ll keep refining it to make it smoother, and if you feel we’ve earned that extra star, we’d love it!

Rated 5 out of 5 stars

Able to switch accounts

The ease and communication, and response time were like no other. I was able to switch my platform after my mistake. Overall TFD, I have been able to perform the best compared with all accounts/firms.

August 19, 2025
Unprompted review
The Futures Desk logo

Reply from The Futures Desk

Awesome! Glad to have you on our desk!

Rated 5 out of 5 stars

Great so far!

I am only in the evaluation phase, but so far everything has been seamless, and I love the journaling option in their X platform.

August 19, 2025
The Futures Desk logo

Reply from The Futures Desk

Thank you, Amber!

Rated 5 out of 5 stars

The Best

The Best, it keeps you in check.
journal makes it stay in the same webpage and do all the things needed to improve.
I believe I have improved 20% already in 2 days.

August 18, 2025
The Futures Desk logo

Reply from The Futures Desk

Thank you! That is AMAZING, we love to see it! This is why are so passionate about what we do! Keep going!

Rated 5 out of 5 stars

A Firm with wow features

If as a trader you think that you have an edge and you are making money in the market. Anyhow, you are giving your profits back to the market because of over trading and over sizing. This happens to every trader right before there break or make moment. From experience, i will tell you that the future desk is the firm you need to be disciplined and consistent. Just while purchasing the eval, the contract limit decrease to 1 mini or 10 micros and try to complete the eval in as less days as possible i.e 12 days. This way you can’t even oversize or overtrade. Apart from this there are many more benefits of the future desk. If you wanna choose trading as a career then this is your firm and if you are more type of gambling trader then there are many other firms. So far, the future desk has been the best choice for me because you can litterally customise your accounts according to your style of trading.

August 18, 2025
Unprompted review
The Futures Desk logo

Reply from The Futures Desk

Thanks for the amazing review! We’re glad you see the value in consistency and customizing accounts to fit your style!

Rated 5 out of 5 stars

Prompt responses

Prompt responses, often times even after hours. I've traded with several different prop trading firms and The Futures Desk is thus far my favourite.

Professional analytics, professional responses. It really has the feel of "Developed by traders, for traders".

August 17, 2025
Unprompted review
The Futures Desk logo

Reply from The Futures Desk

Thank you, Ryan! We're always happy to help!

Rated 5 out of 5 stars

been a wonderful experience so far

been a wonderful experience so far

responses from Support are quick and to the point

payouts are even quicker!

love the efficiency from the team

shout out to dan and asher

August 15, 2025
Unprompted review
The Futures Desk logo

Reply from The Futures Desk

Thank you Ramez!

Rated 5 out of 5 stars

Highly recommended

Although its only been a little over a week since I started with them, the experience has been flawless so far. The TFDx system works well and has fantastic dashboard, reports and analytics. It also has an inbuilt journal that works very well. I highly recommend TFD

August 7, 2025
The Futures Desk logo

Reply from The Futures Desk

Thank you so much for your review!

Rated 5 out of 5 stars

The best in the business

The best in the business
This is my second experience using a prop fund, so far I have nothing but positive things to say. They have a fantastic trading platform next generation journaling and all market data is free. They seem to want there traders to succeed in the markets. Top job TFD keep up the good work!

August 7, 2025
The Futures Desk logo

Reply from The Futures Desk

Thank you very much, Chris!

Rated 5 out of 5 stars

Rules are clear

Rules are clear, support is really good, the trading desk they offers is amazing to journal your trades and see all kind of stats, plans are configurables and at a not bad price.

August 11, 2025
The Futures Desk logo

Reply from The Futures Desk

Thank you very much! We are happy to have you on The Desk!

Rated 3 out of 5 stars

Excellent Support and Smooth Resolution

I purchased a 25K plan but couldn’t connect it to NinjaTrader 8. They offered to credit the amount I had already paid to my account so I could activate it using their platform, but I had to go through the activation process again.
When I repeated the process, they charged me again. Their explanation was that the first payment would be credited towards future charges — but that means I’m paying twice. As of today, the credit still hasn’t appeared in my account. If it ever does, I will reconsider and update this review.
Update: The transaction was canceled, so no refund was needed. Support was fast, clear, and very helpful, resolving the issue right away. I’m happy to update my review and will gladly be the next client of this prop!

August 8, 2025
The Futures Desk logo

Reply from The Futures Desk

Hi, Fabio. We believe there was a miscommunication here, the credit was applied, but it appears at the checkout page rather than the pricing page, which may have caused confusion. We’ve already reached out to you and would like to help resolve this fully. Please get back to us when you can so we can make it right. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look