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The Futures Desk Reviews 

453
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer support, highlighting fast response times and helpful staff members who consistently go above and beyond to assist traders. Consumers strongly appreciate the intuitive dashboard and highly customizable account features designed to improve trading performance and long-term consistency. Some reviewers were not happy with occasional technical glitches, noting that certain platform preferences or settings were not saved properly and required extra setup work. A small number of people also mentioned minor frustrations regarding waiting periods for specific account steps, setup processes, or connection updates.

What people talk about most

Customer service

Consumers find customer service to be exceptionally satisfying, highlighting impressively fast response times... See more

User experience

Users describe positive interactions with user experience, highlighting the amazing dashboard,... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptionally fast and reliable customer... See more

Staff

Customers had positive experiences with staff, frequently highlighting their exceptional helpfulness,... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the incredibly fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only Prop firm who doesn't just say they want you to succeed... but actually builds a system that elevates you. Never seen such a good dashboard anywhere else. No "consistency" % BS. Unde... See more

Company replied

Rated 5 out of 5 stars

A different experience. They want you to win, not like other prop firms. They give you REAL fund not SIM ! They provide an amazing dashboard includes many features not just trading-journal s... See more

Company replied

Rated 5 out of 5 stars

The support from the TFD has been very responsive and effective even during after hours when the support desk is normally closed! Love that. Didn't expect help with a technical issue until tomorrow mo... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely impressed by the level of professionalism and speed from the TFD support team. I reached out with a question yesterday night, today before the market even opened, and within 10 minutes e... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Now a part of Topstep. Follow us there for more updates.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

453 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(453)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

Several things i like about The Futures…

Several things i like about The Futures Desk, one you get to use tradingveiw whis is a huge plus, 2 customer service is quick, patient and a real person answers your question so you don't have to keep repeating like you do with bots. Love the one time fee, love the base hit if you go over a little your not penalized, so far it's exactly what it says it is and i cant wait to get into live and have the freedom to actually make as much money as i can with no maximum amount rule, no consistency rules, and daily pay outs, im very excited to see where this goes an im just glad i finally found a company that is pro trader unlike prop firms The Futures Desk wants you to get in and actually make money in live Not simulation But live funded real money professional data live markets, looking forward to the future with The Futures Desk.

March 5, 2026
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Reply from The Futures Desk

Love hearing this Scott. That's exactly what we're building. Real markets, real money, no artificial limits. Can't wait to see you in live.

Rated 5 out of 5 stars

Quality charts

Quality charts, quick response, and the fact that Futures Desk is there to help traders succeed.....

March 3, 2026
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Reply from The Futures Desk

Thank you very much for your review! We are happy to have you on The Desk!

Rated 5 out of 5 stars

The best customer service in the industry

Incredibly fast and friendly customer service. Every time I've needed help its only been minutes.

March 2, 2026
Unprompted review
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Reply from The Futures Desk

hank you, Rob! Really appreciate you being on the Desk!

Rated 4 out of 5 stars

Basic Overview

I had my doubts at first. but now I'm having a good experience. Learning to trade on a new platform is a daunting task. My advice to anyone who's interested, would be to subscribe to the practice account first just to learn the platform. I like the way the platform allows the user to document the setups and strategies. It keeps the trader accountable for thier actions. I only traded for two days but learned so much. Things I need to do is figure out how to plot the Globex open as a horizontal line and the previous days highs and lows for my trading strategies. Over the weekend when the markets are closed, I'll try and learn more about the platform.

February 24, 2026
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Reply from The Futures Desk

Thank you for sharing your experience! Feel free to contact us through the live support chat at any time!

Rated 5 out of 5 stars

The absolute best customer support team…

The absolute best customer support team hands down. Even helped after hours

February 26, 2026
Unprompted review
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Reply from The Futures Desk

Thank you very much! We pride ourselves in having a fast, human-based customer support team!

Rated 5 out of 5 stars

Great platform

For any futures trader to enhance their trading skills

February 17, 2026
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Reply from The Futures Desk

Thank you very much!

Rated 4 out of 5 stars

My name is Dzabatou ecko prince nehemie…

My name is Dzabatou ecko prince nehemie (account: TFDRSB_602X4VH) this firm should get a 5 stars anytime but today something inaccpetable happen, i recently passed my assesment and got move to a sim brokerage account the moment i got the account I locked the account multiple time so I m not able to trade it for the day I have done every check possible to make sure that the account was lock for the day as most of my account are sync together i even chech rt trader and try to trigger trade before my trading session and the account was in fact locked fast forward litteraly 10 min after my last check locking the account once more when trading I come to find out that the account unlocked out of no where right it the middle of the trading session something that never ever happenned before unfortunately i came to find out the problem that never ever happen ever on one of my very last position of the day being i full drawdown, i went to support to ask for help and all i get is you should have better monitor while i have done everything on the book as i always do and for the first time it didnt work fast forward had the issue putted on me plus when I past the account I made sure to get in contact with support to change my account risk (lower them) so when checking the account i come to find out that even my risk limit were not respected so basically nothing worked as it was suppose to as when I was on the assesment period I never face those type of issue ever , I feel like I just got put to the side and the firm didnt take accountability of the issue that happen which is really bad for a firm that really push a narrative about risk management and everything about risk.

I will not put a 2-3 stars just cause Im piss because this firm is really one of the best when it come to trader evolution but I just felt like sh.. the way they handle my situation and have a account with -50% of initial equity while it should have never happened .

ps: I would be glad to change this comment because this in fact doesn't represent the firm well , if my issue get resolved cause it is in no way my reponsability especialy on a sim account.
but still one of the best prop firm I found I can't wait to be counted as one of their trader live

update 2 days later I just lost the account, really bad experiance once on the sim brokerage........( its hard to make up from a 50% drawndown when you systeme can only survive a 15-25% drawndown I had no help with my issue till today nothing)

February 24, 2026
Unprompted review
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Reply from The Futures Desk

Thank you for the feedback!

Rated 4 out of 5 stars

So far so good👍🏽

So far so good, seems to be a really good prop. I like the fact that it starts you at a zero balance and you have to reach your target or profitability without reaching your breach target. I also like the fact that you can set certain parameters within the account you choose, you can't set everything but the things you can set you can set it to your liking. I'm sure this could possibly be a five-star prop but I'm only giving it four stars because I haven't really done much or gotten much out of it as of yet (that's not their fault) since I've only been trading out of the few accounts I have for about a week. I do believe once you look into their accounts you'll be pleasantly pleased with the ability to set it the way you want, give them a try.

February 7, 2026
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Reply from The Futures Desk

Hey, thanks for leaving a review! Really glad to hear you're enjoying everything so far. Once you've had some more time to really get into the TFD experience, feel free to swing back and let us know how things are going. Appreciate you joining TFD and if you need anything don't hesitate to reach out to our live human support chat!

Rated 5 out of 5 stars

I’m just getting started with The…

I’m just getting started with The Futures Desk, but so far I love the dashboard and all the trading tools you have available there. I think they will be very helpful to help me be both more deliberate and accountable. I’m excited to make use of them all. Still getting acquainted really.

February 13, 2026
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Reply from The Futures Desk

Glad to have you on our Desk, thank you and welcome!

Rated 5 out of 5 stars

Love it!

I love The Futures Desk and signing up was very easy! The price points are fair; and, if there’s a special, the prices are competitive. The ability to customize a plan is a fantastic feature as well as the ability to do the practice account! Also, the platform is really nice! I love having the journaling process built in (which can be disabled if preferred) and also the trading platform itself built in! Having the trading platform included was the deciding factor for me. One less piece to have to try to figure out how to connect. The 80/20 split is a little tough, but I can see why it’s 80/20 because the product The Futures Desk is offering is definitely top notch! Would highly recommend trying it!

February 5, 2026
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Reply from The Futures Desk

Thank you very much for the review! Happy to have you on The Futures Desk!

Rated 5 out of 5 stars

I’m new to The Futures Desk

I’m new to The Futures Desk, started a Static Pro account and truly a renewed passion and pleasure to work with. Looking for a long term successful relationship here with The Futures Desk. Thanks!!

February 9, 2026
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Reply from The Futures Desk

Thank you very much! Trade safe and slow!

Rated 5 out of 5 stars

Customer Friendly Service

I subscribed and paid for the wrong platform. TFD was able to immediately move me to the correct platform. Most businesses in this space will not do this for their customers.

February 4, 2026
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Reply from The Futures Desk

Thank you very much! Glad to have you on our Desk!

Rated 5 out of 5 stars

I had an issue with my account setup…

I had an issue with my account setup and plan selection but the support team handled it professionally
They canceled the incorrect account applied credit quickly and guided me to create the correct plan without any hassle
Clear communication and fair resolution
Overall a solid experience and responsive support
Abdulaziz

February 1, 2026
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Reply from The Futures Desk

Glad we could help, thanks!

Rated 5 out of 5 stars

TFD avoids the gamification typical of…

TFD avoids the gamification typical of most prop firms and their support team is second to none (both helpfulness and response time).

January 27, 2026
Unprompted review
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Reply from The Futures Desk

Amazing review! You see the vision, thank you!

Rated 5 out of 5 stars

My 2 best friends referred me to the…

My 2 best friends referred me to the futures Desk and its been the best decision ever from start to finish there great my friends have already recieved payouts also so out of all the prop firms they have been by far the best

January 16, 2026
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Reply from The Futures Desk

Hey Chris! Welcome to The Desk! We're happy your friends could lead you to us!

Rated 5 out of 5 stars

TFD is definitely a company who cares…

TFD is definitely a company who cares about their customers and want traders to learn and succeed. Their path is straight forward and I love that they aren't teaching you to be disciplined with their rules. I highly recommend traders to try them out. I can't wait to resume trading once my renewal kicks in now that I'm a better trader.

October 22, 2025
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Reply from The Futures Desk

Thank you for the thoughtful review!

Rated 5 out of 5 stars

So Far, So Great

I have only been working on the Practice Account. And the few questions i had to CS were answered in less than an hour, generally within 10 minutes.
Concerned about Project X in February because the platform is fantastic.

December 28, 2025
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Reply from The Futures Desk

Thank you very much for your feedback!

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