1. Severe Product and Branding MismatchDespite keeping the name "The Garden Fragrance Company," the website does not sell fragrances or home cosmetics. Instead, the product catalogue consists entirely... See more
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See what reviewers are saying
bottle instructions in French only arrived without an external carton no apparent aroma of lavender - smelt & looked like plain water Did not work as a sleep enhancer an expensive waste of money
Company replied
Actually your service is very good but my last order had to be returned as i am allergic to many things. I had written in to check the contents but your reply letter told me nothing in the way of inf... See more
Company replied
You only get 2 stars and they are for the quality of the goods! My order was placed on 16 Nov to provide some Christmas presents, but only arrived today (6th Jan), so not very satisfactory!
Company replied
Company details
Written by the company
The Garden Fragrance Company was launched to bring customers a curated selection of the finest scents, sourcing from across traditional household names to independent, artisanal perfumeries, always striving to use only the highest quality ingredients. Fragrance has long been known to contribute to both emotional and physical well-being, and with that knowledge, the Garden Fragrance Company aims to always provide the best in scent. From lavender offering a range of calming and sleep benefits to Lily of the Valley and Rose fragrances, every product we offer is carefully selected. Our desire for high standards means our customer service is second to none. This is borne out by the many complimentary reviews we receive. Our aim is to provide transparency, honesty and integrity - if we ever fall short, please contact us.
Contact info
1 Crompton Road, Groundwell, SN25 5AW, Swindon, United Kingdom
- 03309125055
- customerservices@thegardenfragrancecompany.co.uk
- thegardenfragrancecompany.co.uk
1.7
Bad
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from The Garden Fragrance Company
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear you have been happy with your order.
We appreciate all our customers feedback and will ensure this is passed onto the relevant department.
Kind regards,
Maia
Sorry this charcoal soap makes such a…
Sorry this charcoal soap makes such a mess, everything gets covered in black soapiness.
August 10, 2021
Reply from The Garden Fragrance Company
Good Afternoon, Thank you for taking the time to write a review. I am sorry to hear you were not happy with the product on this occasion. I hope you manage to make use of it. Kind Regards, Kirsty, Customer Solutions Team
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