The Garden Shop Reviews 

487
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The fronds were cut from the Fern Tree despite website clearly stating they would not be cut in summer. That is illegal false and misleading advertising. The bag of grit was burst. 2 banana tre... See more

Company replied

Rated 5 out of 5 stars

Beautiful plants, carefully wrapped for delivery, but what makes the place stand out is fabulous customer service. Great information about the plants, and you can tell they really want you to get the... See more

Rated 5 out of 5 stars

Delivery fast.I never saw kale plants so well wrapped with airbags My spade arrived separately great quality and this brand a good deal cheaper than elsewhere I ve been dealing with them a few ye... See more

Rated 5 out of 5 stars

Purchased a number of flowers but had an issue with one of the rose bushes. Sent an email advising I wasn't happy ,Craig immediately replied with an alternative as the one I previously ordered was out... See more

Company details

  1. Garden Center

Information provided by various external sources

The Garden Shop is Ireland's Leading Online Garden Centre. Buy Best Price Garden Equipment & Supplies on Sale. Super Fast Delivery


Contact info

4.2

Great

TrustScore 4 out of 5

487 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(487)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with The Garden Shop…

Very happy with The Garden Shop website, customer service and delivery. I had wanted to buy native Irish wildflowers instead of the seed mixes and they had a great selection with very helpful descriptions. Fast postage too. Will be back!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Best online provider of plug plants,always in excellent condition and they keep you well informed on progress of your order Which is very well packed and protected,,,give star service

March 14, 2024
Unprompted review
Rated 4 out of 5 stars

Great quality with one Exception

Everything is fine with one Exception The pet storage container which is brilliant for storing compost
The Lid does NOT fit the bin
Trying to put it on I nearly cracked the back ..its a real pity they don't check these things as the bin is mighty ..its off-putting

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

A joy to deal with.

I ordered a plant and it was dispatched very promptly. There was a little issue with the delivery company but The Garden Shop sorted it out in no time and were an absolute joy to deal with.
The plant arrived in perfect condition and was exactly what I wanted.
I will happily buy from them again.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Excellent selection of items, quick delivery and excellent customer service when I had a question about a delivery

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and supportive

Extremely helpful and supportive, I have purchased a lot of items from this company, cannot recommend them highly enough, great support when one item had a small issue and it was replaced immediately without issue the next day!, glad to support this Irish company and better than any other online company I deal with, great service and 100% recommended

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

Very Bad Customer Service

Went to the shop.. last week...
Very bad customer service... The owner was very rude and abrupt towards me. I will never go there again...!

February 8, 2024
Unprompted review
The Garden Shop logo

Reply from The Garden Shop

Hello William
we are very concerned to hear this. can you please get in touch with us via email and we will investigate this for you
you can contact me on me email: info@thegardenshop.ie
Thank you

Rated 5 out of 5 stars

Great customer service

The courier only delivered half my order, so I emailed the shop asking for help. They responded promptly, dealt with the courier, and the second half of my order arrived the following day. Excellent customer service :)

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great plants and great service

The company were very easy to deal with and accommodated changes to instructions perfectly. My bareroot plants arrived promptly and in great condition. They were a good healthy size too.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

When I arrived there was a work guy…

When I arrived there was a work guy shouting abuse at me in the car park . No clear markings and it was totally empty and I was not in anyone’s way . Poor choice in the person they employed.,if u want to be abused on arrival. This place will do it .

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I am amazed with the level of customer service that I received from The Garden Shop (Craig). Through no fault of their own, my order was lost by the courier company. Once notified, the guys at The Garden Shop got straight on the case, and kept me up to date all throughout the process. A truly fantastic business to deal with.

December 11, 2023
Unprompted review

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