The Gas Centre and The BBQ Shop Reviews 

225
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

After a bad experience with another retailer (Flames), The BBQ Shop absolutely saved the day. I originally ordered the BBQ elsewhere that was advertised with a 5-day delivery time. After heari... See more

Rated 5 out of 5 stars

our much loved, much used and hugely relied upon Provence fire went horribly wrong after some four years of heavy winter use...the relief at finding The Gas Centre in Woking - Michael and his team w... See more

Rated 5 out of 5 stars

Bought a Napoleon BBQ a couple of years ago - it developed a fault. Gary at the shop was brilliant and did what was necessary to get the situation rectified urgently. Great service - which is why y... See more

Rated 5 out of 5 stars

We ordered a Flame effect fire which needed a spacer to fit on flat wall & they checked with Manufacturer to find what we needed. When fire arrived there was an issue with a damaged surround which was... See more

Company details

  1. Grill Store

Information provided by various external sources

At The Gas Centre Online Store you will find a huge range of products for the home and garden. From Barbecues and Patio Heaters to Indoor Heating appliances. Stocking major brands including Weber, Cadac, Sievert, Campingaz, and Lifestyle. For the Craftsman we provide gas tools such as plumbing torches and Roofing equipment. We offer fast delivery on all of our products with after sales support with our trained team of advisors. We aim to provide quality products backed up with quality service. You can contact us by email or by telephone, seven days a week.


Contact info

5.0

Excellent

TrustScore 5 out of 5

225 reviews

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5.0

All reviews

(225)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

first class response

Ordered the wrong bbq part so sent an email, received a return phone call within half an hour, discussed replacement with a very knowledgeable representative and resolved the problem straight away

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Extraordinary service and with kindness too!

our much loved, much used and hugely relied upon Provence fire went horribly wrong after some four years of heavy winter use...the relief at finding The Gas Centre in Woking - Michael and his team went out of their to collect the fire, fix and return it promptly...we did miss it!

We can't thank you all enough for your consideration and wonderful customer service - will be back for a more frequent service in future - happy to recommend this company.

February 10, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic

Ordered a Provence fire on Monday about midday and it was delivered the next morning at 9.30. Fire is lovely and service was fantastic. Thanks.

January 10, 2017
Unprompted review
Rated 5 out of 5 stars

Urgent gas regulator order

Ordered an urgently needed spare for my Weber on a Tuesday and had it delivered by early Wednesday morning. Great service from The Gas Centre & they will definitely be hearing from me again.

August 25, 2016
Unprompted review
Rated 5 out of 5 stars

Purchase satisfactipn

Bought a Cadac and it arrived s promised.Small chip on the fat pan so started dialogue with Gas Centre, a few days later an undamaged one arrived direct from Cadac.

Super service

August 25, 2016
Unprompted review

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