The GelBottle Inc Reviews 

I have loved using the gel bottle products since Jan 2022, unfortunately the nail lamp that came in my start kit has recently broken with 3 bulbs going dim. After contacting TGB customer service team providing them with a detailed video of the issue I received an email from the delivery company telling me my replacement would arrive the next day because of the 1 year warranty the gel bottle provide. 100% recommend this complaint amazing customer service and I can’t fault there products, you get what you pay for.

With every issue, which has only been 2 it has been resolved really quickly. Customer service is efficient. Really happy.

My parcel wasn’t delivered and once making the gel bottle aware they looked into the problem and sent a replacement order straight away, I am now waiting on this. Customer service was excellent and so helpful

Kirsty was really prompt in helping resolve an issue with a bottle of ESTC I had. Excellent service at TGB. Thanks 😊

The customer service is absolutely brilliant with The Gel Bottle. The online chat service is very quick and helpful, I spoke with Georgia and she was excellent! I know that if I have any problems/questions they will be able to sort it and put me at ease! Thank you!

Amazing customer service, had some biab missing from my order and less than 24hours later I had a reply and a replacement sent out! Couldn’t be happier

The gel bottle products are amazing and their customer service is A+++ I recently had a problem with a lamp and they went over and above to resolve the issue. I'm very grateful. Couldn't ask for better service.

I’ve used TGB products for over a year now and I’m so impressed by the quality of every single product I’ve received for when I give out treatments.

I had an issue recently with one of my orders, Kirsty, was absolutely brilliant by helping me quickly and thoroughly. Very understanding!!! All in all I’m so thrilled to be buying from a company that also brings incredible customer service behind the company’s closed doors. Super happy, all thanks to Kirsty! ♥️

Excellent customer service provided to us by Amy. Very quick at responding, very professional and very helpful.
Thank you for all of your help.
Team Wishing Well
XxXx

Had an amazing experience this morning on the phone with Sydney (sorry if I have spelt that wrong☺️) I had a query with the new ALL IN ONE BIAB and I also ordered the incorrect item. Sydney was so helpful, it was actually refreshing for a company to first off all answer the phone in a timely manner but also sort out the issue within 5 mins. I can’t rave enough, thank you for making atleast one of my calls easy quick and pleasant! Top stars 🙌🏻

I purchased a gel bottle lamp last year and Half the lights in my lamp no longer work, I haven’t even been using my lamp for 9 months, and during that time of using the lamp it’s not as though I use it loads and do nails day in day out as I do a number of other treatments. I’m highly disappointed from what I thought was a reputable brand, I thought they’d be able to at least help sort my lights out considering the very little time I’ve had it. They’ve offered me 20% off for on buying a new lamp, but obviously I do not want another lamp that’s going to break within less than a year. I will be going back to my Gelish lamp which prior to this lasted me 5/6 years ! Such a shame, because I love the gels and the BIAB, and the lamp looks lovely. But I’m Disappointed with this.

Excellent customer service from Amy Beer. My query was answered quickly and efficiently. Good to know that they are so responsive!

Customer Service is brilliant. I was missing an item from my order, I contacted them and they dealt with it within hours of my email. Jess was amazing and dealt with my issue as soon as possible & she got it sent out immediately with no hassle. Can’t recommend TGB enough in every way!

Kirsty Hollick was super helpful when dealing with my query, super prompt and super friendly and helpful! Deffo recommend TGB!! Xx

I had an issue with my delivery where I had used an old postcode with my new address! I emailed the gel bottle, and got a response from Kirsty Hollick in half an hour, I couldn’t believe how quick she got back to me, and she resolved my issue straight away!

Not the first time I have done this - I’m just blaming baby brain 😂

My delivery has now been rearranged for Monday, and we’ve sorted out my address issue! Best customer service I’ve ever received! Thank you so much Kirsty! ☺️

Ok but client had reaction to HEMA stopped using
found out has high content. You shoud be hema free

Our business has been using the The Gel Bottle Inc for some time now and always find their products of really high quality, we love them and so do our clients!

Their customer service team really do go above and beyond, providing quick and consistent customer care. We recently had a query which was picked up by Kirsty at the GB Inc, she was really lovely, friendly, efficient and sorted the issue out with no problems at all.

More companies need to be like the Gel Bottle Inc!

If you're a nail tech and thinking of trying them, we can't recommend them enough! :)

Had an issue with an online payment, staff have been amazing, quick, efficient and polite and friendly. Sorted the issue really quickly for me

I absolutely love The Gel Bottle products and have used them for a long time. For the first time in about 4 1/2 years I had an unfortunate issue with a delivery and I was so impressed with how the dealt with everything. Fabulous customer service and so quickly sorted out. I can’t recommend them enough! Thank you so much!

Can’t praise this company enough ,switching brands after covid and have been extremely pleased with there products excellent gels and amazing colour range 👍also lots of good deals which always help when building up a new brand .Had a problem with my lamp which has been sorted out with speed and Amy who I spoke to was very helpful so 5⭐️Customer service.Thankyou