The General Wine Company Reviews 95

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff, and the wide selection of products available. Many people appreciate the competitive pricing and the ease of ordering, frequently mentioning the fast and efficient delivery service. However, some customers also noted issues with order fulfillment, where orders were not received or incorrect items were sent. A few people experienced delays in delivery or received packages without prior notification, leading to concerns about items being left unattended.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed,... See more

Product

Reviewers mention positive feedback about product. Customers appreciate the good choice and selection of... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt service, helpful staff,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting good and reasonable prices for... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, with good... See more

Based on these reviews

Rated 5 out of 5 stars

Another delivery of top class Port and the best prices on the market. Packaged extremely well and dispatched on time, contacted as a year change on the Graham’s - rather than just sending. The easiest... See more

Rated 5 out of 5 stars

Always great service at The General Wine Company, Petersfield, with friendly, polite staff who have incredible knowledge of wine. What's more, they offer helpful advice on good wines to serve with sp... See more

Rated 5 out of 5 stars

Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for. Good experience throughout and again this time Frequent customer... See more

Rated 5 out of 5 stars

The General Wine Company has so many interesting wines from which to choose, it can be difficult. We were after a particular prosecco by Famiglia Botter, a spago which we fell in love with some time... See more


Company details

  1. Wine Store
  2. Liquor Store
  3. Wine Wholesaler and Importer

Written by the company

At The General Wine Company, we're a family-run business with a deep-rooted passion for wine and spirits. For over four decades, we've dedicated ourselves to curating a collection of exceptional wines, meticulously sourcing from around the globe. We believe in going beyond the ordinary, seeking out small, independent producers who pour their heart and soul into crafting unique and truly special wines. We're not just a wine merchant; we're a family sharing our love of wine with yours. We invite you to become part of our story, to discover the dedication, artistry, and passion that goes into each bottle. We strive to provide more than just wine; we aim to deliver an experience – a chance to savour the unique flavours, appreciate the craftsmanship, and connect with the stories behind each bottle.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

95 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Reasonably quick delivery

Good communication about wines which were not available although it is disappointing that relatively ‘normal’ wines were out of stock.
Delivery when promised.

February 18, 2026
Rated 1 out of 5 stars

I ordered a 2017 Chateau Musar for my…

I ordered a 2017 Chateau Musar for my wedding anniversary. I received a 2018 Chateau musar which isn’t a bad wine but didn’t hit the mark for the year we married. Simple mistake but the invoice says it’s a 2017 and so does my order confirmation. I couldn’t even be bothered to return it. If you can’t offer a solution I’m afraid I won’t be shopping with you again..

February 11, 2026
Rated 3 out of 5 stars

Delivery method

Delivery method. I tracked this and the first time it told me it had been delivered and not to be! I had to email the company and it had been delivered to them in error!

December 3, 2025
Rated 5 out of 5 stars

The General Wine Company of many choices

The General Wine Company has so many interesting wines from which to choose, it can be difficult. We were after a particular prosecco by Famiglia Botter, a spago which we fell in love with some time ago. Sadly it no longer seems available in Britain, but there is a very acceptable alternative with a screw top - yes. "Real" proseccos don't have the more robust pressure bottles, but rely on string to hold in the cork, or, in our choice a screw top.
The website is easy to navigate, the checkout simple, the prices reasonable. The company is easy to deal with, and are very helpful indeed if there is supply problem.

November 26, 2025
Rated 5 out of 5 stars

After initial mixup with delivery…

After initial mixup with delivery address the matter was resolved with speed and efficiency.
I have already placed a second order which is proving most enjoyable.
Would strongly recommend this company

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 6 bottles of Beaujolais…

Ordered 6 bottles of Beaujolais Villages Nouveau (2025) Jean-Michel Dupré. Paid order never arrived sent email only to be told they had forgotten to send me the order and it had all ran out this was 10 days after my order. Very disappointed wont be using again.

November 27, 2025
Unprompted review

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