The g Hotel & Spa Reviews 10

I have made 3 attempts to make a booking today with the G Hotel in Galway that is ment to be a 5 star hotel??
On our 4th attempt with a member of staff and trying to use a g hotel gift voucher, we were told that you can’t use a g hotel voucher to book online or by phone. So you have to email to make a reservation?
What’s happening here? It is the most un-user friendly hotel I have tried to use in a long time.

Regular customer over the years. Charged twice for the same booking. Blaming their booking partners. Appalling customer service and hotel showing clear signs of wear and tear.

We stayed for 3nights as part of a birthday break. The rooms were extremely comfortable, the location of the hotel was central, the staff were simply amazing nothing was too much trouble. There was some maintenance work on going but this didn't impact us at all.

I went for afternoon tea for two which was over 80 euro. We were given a pot of tea and when the food came down our tea was lukewarm. We left having a small rectangular sandwich each as we found the flavouring of the food way too strong. I was expecting great things as in glenlo abbey they talk about the different teas and you try them and pick the tea you like. Service wasn’t great. Very disappointed in the G hotel. Overpriced for the service you get.

Good service, we will be back soon, thanks. The only down side was the room could be cleaner. Overall an enjoyable stay

Very bad cleaning. The dark lighting is probably supposed to hide this. In the room the tv was not working and the toilet didn’t flush properly. Also the room had a bad smell coming from the shower. Room service and reception barely spoke English and was not helpful. Also the restaurants in the hotel the staff was very rude. This is definitely not a luxury hotel and does not deserve any stars. The spa and Hammam seemed very unclean as well. Also we paid extra for a king size bed but was told to just put two beds together. Very bad experience

BEDBUGS INFESTATION.I recently had the unfortunate experience of staying at the G Hotel Istanbul, and I must say it was a truly nightmarish ordeal. From the moment I checked in, it became evident that this establishment had no regard for the health and well-being of its guests.

What is even more appalling is that my daughter and I encountered a severe BEDBUGS infestation in our room. These pesta are not only a nuisance but a serious health concern. My daughter was covered in painful bedbug bites, which was absolutely distressing. I immediately brought this issue to the attention of the hotel staff, expecting a prompt and appropriate response. To my dismay, they seemed indifferent and uninterested in resolving the problem. They moved us to a new room, but we were still afraid that even in the new room there might be bedbugs.

What's even more disappointing is that the hotel staff promised to provide a refund for our stay due to the terrible experience, but they failed to fulfill that promise. Despite numerous inquiries and reminders, they never followed through.

Furthermore, the staff's overall professionalism left much to be desired. They were unresponsive to guest concerns and appeared disorganized and untrained. Requests for assistance were met with delays and apathy, which only added to the frustration of the situation.

In summary, my stay at the G Hotel Istanbul was an absolute disaster. The bedbug infestation, the pain my daughter endured from the bites, and the unfulfilled promise of a refund make this establishment completely unfit for any traveler. I strongly advise anyone considering a stay here to look elsewhere for accommodation, as your health, safety, and the hotel's commitment to its promises should be of paramount importance during your travels.

We stayed at G hotel Galway a week ago from 2/7-5/7 2023 which was completely paid for as we bought package through Luxury Escapes and on check in staff seemed to know nothing about it so we showed them all our inclusions and how it was paid for, then when we checked out they said we owed for 2 drinks at bar which was correct… then 3 days later they charged our credit card €859.27 and now we cannot get the G Hotel to answer our calls or emails!
As we are travelling this all becomes very inconvenient and difficult
Very disappointed in this hotel