The Glassmith (Wales) Limited Reviews 

113
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Delighted with my glass splashback behind my Aga and work surfaces. Nothing was too much trouble, from helping with my choice of print and sending samples to survey, measuring and fitting. This house... See more

Rated 5 out of 5 stars

Swift and detailed survey with excellent communication and samples. Pleasant and swift replies and completion. Competitive rate. We are delighted with our antique mirror splashback, we will de... See more

Company replied

Rated 5 out of 5 stars

This is really simple - Dez and his team are excellent and I don't use anyone else for glasswork on our houses! We've used them several times for bespoke glass shower enclosures and splashbacks.... See more

Company replied

Rated 5 out of 5 stars

Amy and Dez have been great! We love our new smokey grey mirror splash back. The process was straight forward and easy from start to finish, and very quick. We can’t fault the quality or price and it... See more

Company replied

Company details

  1. Glass Industry
  2. Bathroom Remodeler
  3. Glass Manufacturer
  4. Kitchen Remodeler

Written by the company

The Glassmith Wales install decorative glass panels for a multitude of settings. Whether you are looking for a new splashback or worktop in your kitchen, a shower enclosure or shower panels or even just a feature wall created with glass, then will provide a fully bespoke service from survey to install. We are based in the beautiful Welsh mountains but will travel to numerous regions to provide our bespoke service including Bristol, Bath, Swindon, Worcester, Gloucester, Birmingham and all surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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4.9

All reviews

(113)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service and highly professional from start to finish. Quick and easy communications from original query to invoicing after installation. The glass fitters were also superb. Reliable, on time, friendly and respectful; no mess, no fuss and very quick whilst measuring up and fitting. The splashback itself is gorgeous. We went for the antique bronze mirror and we love it. It’s perfect. Great quality and a perfect fit for our bespoke need (behind a Rangemaster cooler). Going with the fitting in addition to the supply was defo worth it! Thanks team!

July 1, 2024
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thank you for the feedback Emily. We are glad that you opted for our full service and that you were pleased, too. the glass looked fantastic in your kitchen and we were more than happy to help you. Thanks again, Amy & Dez

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service. Came measured up, guided through the selecting of a suitable image and fitted all within 3 weeks.
Absoulutely amazing customer service. Would highly recommend these guys.
Thank you!

July 1, 2024
Unprompted review
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Reply from The Glassmith (Wales) Limited

Hi Tracey - your feedback for our service is just lovely. Thank you so much for taking the time to leave the review and we are pleased that the customer service was amazing! :) Best wishes, Amy & Dez

Rated 5 out of 5 stars

We are so pleased with our new kitchen…

We are so pleased with our new kitchen splash back, from initial contact with glass smith wales the whole process as been faultless. We had a survey with dez who explained everything clearly and brought some samples for us. We chose the grey mirror and it was fitted today really quickly .
The guys fitting the glass were polite and so clean and apart from the glass being in situ you would not know that had been there, everything clean and home respected.

Excellent company, friendly and professional.

June 17, 2024
Unprompted review
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Reply from The Glassmith (Wales) Limited

It was an absolute pleasure to help you with the finishing touch for your new kitchen. We are so pleased that you were happy with the service you received us. Thank you for the lovely feedback. Dez & Amy

Rated 5 out of 5 stars

Amazing service and quality workmanship…

After recently renovating our kitchen we knew we needed a Glass splash back from The Glassmith Wales Ltd after seeing their amazing work at a friends kitchen.
We were lucky enough to be chosen to win their Facebook competition and cheekily asked if we could pay the additional cost to extend the splash back across the whole wall. Amy and Dez were so accommodating with this request. Amy has been amazing start to finish with keeping in touch, organising the survey and fitting and even emailing over care instructions for us right away. Dez and his team were super professional with the survey and fitting and were very prompt in fitting the splash back. I am so pleased with the service we received and how quick the turn around was. I will definitely be recommending your company time and time again and, when we move onto new projects/homes in the future will no doubt be using your services again!

Thank you again for choosing us we are over the moon with the difference it’s made to our kitchen!

June 17, 2024
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thank you for such an in-depth review - we are so happy that you found all areas of our service to be first rate :) The mirror was such a great addition to your kitchen and we hope you enjoy it for years to come! Take care, Dez & Amy

Rated 5 out of 5 stars

Excellent glass splashback installation in kitchen

I would not hesitate to highly recommend The Glassmith for installing 2 white glass splashbacks in our kitchen, behind the sink and hob.
From the initial email enquiry, the communication and administration was superb, Amy kept us informed at every stage of the process. The workmanship, attention to detail and timekeeping was also top notch - Dez brought colour samples with him when measuring up and carried out installation quickly and efficiently with his assistant on the agreed day. Great care was taken of work area, including floor protection from front door, job completed with the minimum of fuss, all areas cleaned and tidied within 45 minutes.
Couldn’t be happier - the entire process took just 3 weeks from initial enquiry to completion, Amy & Dez were both highly efficient and helpful - a pleasure to work with and fully deserve the rating of a 5* company!

May 13, 2024
Unprompted review
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Reply from The Glassmith (Wales) Limited

Hi Jan. Thank you so much for such amazing feedback. it was a pleasure to help you create the look you were wanting and we look forward to seeing photos once the kitchen is complete. Many thanks for your custom. Dez and Amy

Rated 5 out of 5 stars

Excellent from quotation to install…

Excellent from quotation to install very happy with price and finished product

April 12, 2024
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thank you Simon - so glad that you were happy with both our service and product! Amy & Dez

Rated 5 out of 5 stars

Outstanding

I’ve been in business all my life and this company are a joy to deal with, respond to enquiries within hours Amy is outstanding, followed by a Survey by Dez, friendly upbeat and a total professional
Team came to carry out the work today and were brilliant did a great job, left everything clean and tidy and have completely transformed our kitchen.
You need glass you need The Glassmiths

April 9, 2024
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thank you so much for such kind words. It was a pleasure to help transform your kitchen. Best wishes, Dez & Amy

Rated 5 out of 5 stars

Perfection!

We had a bespoke splashback fitted by The Glass Smith Wales Team, via our kitchen supplier (Emma Reed Kitchens).

The survey team attended our premises after the installation of the kitchen and took detailed measurements of what was required. The team was professional, polite, and very informative. They arrived on time and were efficient with their time.

The splashback was delivered and installed this morning. The team arrived on time once again and demonstrated professionalism and politeness. They took care to protect the flooring from the front door through the passage and into the kitchen, even though I initially suggested it was unnecessary. The splashback fits perfectly and has been installed to a high standard. I have been issued with informative care instructions both verbally and in writing.

The splashback looks perfect in our new kitchen, and I would highly recommend The Glass Smith Wales team!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous smokey grey mirror splash back

Amy and Dez have been great! We love our new smokey grey mirror splash back. The process was straight forward and easy from start to finish, and very quick. We can’t fault the quality or price and it has been an enjoyably smooth and simple process, which was very welcome considering we’re coming to the end of an 18 month renovation! Diolch Glassmith Wales

March 20, 2024
Unprompted review
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Reply from The Glassmith (Wales) Limited

Hi Laurie. A croeso!
Thank you so much for sharing feedback and we're really pleased you had such a positive experience. Good luck with the last push on the renovation! Amy & Dez

Rated 5 out of 5 stars

Over the moon with the bronze glass

Over the moon with the bronze glass, really adds a finishing touch to my kitchen and would highly recommend dez and his team for squeezing us in before Christmas.

December 19, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thanks for your feedback, Will. The glass looks gorgeous and we are so pleased you were happy with the service. Dez and Amy

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service. Quality product installed and a perfect fit to finish off the kitchen installation. Reasonably priced. Delivery of works services was on time and met schedule. Will use again.

December 15, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thank you for such a lovely review - we are so happy that your experience with us was a positive one and we hope to be able to help you again in the future. Dez & Amy

Rated 5 out of 5 stars

Excellent service and quality

Absolutely love the mirrored wall in my bathroom supplied and installed by The Glassmith Wales. The communication and service has been excellent. Will definitely use again for other projects.

December 8, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thanks for the lovely feedback, Stacey. We are really happy that you are so pleased with your bespoke bathroom mirror. We look forward to helping you in the future. Amy & Dez

Rated 4 out of 5 stars

True Recommendation …

We found Dez and his colleague both friendly/courteous and payed attention to detail when installing our mirror glass splash back. Very pleased

December 7, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

We are so glad that you are happy with the mirror splashback and the service we provided. Thank you for leaving us such lovely feedback. Amy & Dez

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used them. They are so professional & helpful, they went out of there way to fit me in before Christmas. Very clean and left no mess. Would thoroughly recommend.

December 7, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

The new splashback looks great - so pleased we could help with changing the colour scheme in your kitchen. Thank you for coming to us. Dez & Amy

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, really friendly with the end product being superb. I used the services of The Glassmith Wales for my utility room and will most certainly be using them again for my Kitchen installation in the new year.

November 24, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

Johan, we are so pleased to hear that you were happy with our service and we look forward to seeing you again in the 2024! Thank you so much for the feedback. Amy & Dez

Rated 5 out of 5 stars

From initial enquiry to finishing the…

From initial enquiry to finishing the job communication was excellent, Dez was polite, knowledgeable, clean, covered all surfaces, brought switches forward and even fitted the under cupboard lights backup which I wasn't expecting so saved me a job when I got home from work.
Would highly recommend and thanks you both

November 24, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thank you for such lovely feedback, Ian. We are so pleased that you were happy with all aspects of the service.
Dez & Amy

Rated 5 out of 5 stars

Highly recommend!

A fantastic experience and service from start to finish. All queries dealt with promptly and the end result was amazing! It has completely transformed the kitchen and would have no hesitation in recommending. Quality service and product

November 13, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

Thank you for such a lovely review, Charlotte! We are so glad that you are happy with the transformation. Thank you for your custom.

Rated 5 out of 5 stars

I am so pleased to have found The Glass…

I am so pleased to have found The Glass Smith Wales. From the offset they were friendly and professional and not pushy at all. Amy was amazing and answered all my questions and patiently waited for us to complete our work and contact her again. She didn't pester me at all which i loved. The survey and install was carried out in a professional and quick manner. Laying down sheets to keep the house clean to tidying everything up and taking the rubbish with them. I am absolutely delighted with our glass splash back and couldn't recommend them enough!

November 6, 2023
Unprompted review
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Reply from The Glassmith (Wales) Limited

Such a wonderful review - thank you Lucy. We are so glad that you were happy with all aspects of the service we provided, but we are particularly happy that you are so delighted with your glass splashback. Thank you for choosing us!

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