The Glazing Shop Reviews 1,204

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and patience, especially when assisting with product selection and order placement. The service is frequently highlighted as excellent, with many appreciating the clear communication regarding orders and delivery updates. Reviewers are particularly impressed with the quality of the products, often noting their durability and ease of assembly, and many intend to order again. However, some customers also noted issues with delivery, mentioning long waiting times, missed delivery dates, or incorrect delivery addresses. A few other people also felt that the after-sales service was poor regarding product issues, and some received the wrong size panel.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the quality... See more

Order

Customers had positive experiences with order, praising the easy and efficient ordering process, often... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ended up ordering from Glazing shop as another company fell through. It actually ended up being over £100 cheaper with Glazing shop. Everyone we spoke to were super kind and helpful. We ordered items... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Conservatory Specialist
  3. Do-it-Yourself Shop
  4. Garden Building Supplier
  5. Home Improvement Store
  6. Insulation Materials Store

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent experience

Excellent experience. All items exactly as advertised, cut to my specifications, at a more competitive price to anywhere else I could find.
Communication was second to none. Answered all my questions over the phone, throughout the whole process.
In future, I won't hesitate to recommend this company again, to anyone requiring pergola roofing parts and accessories.
Thank You for a pleasant transaction and my receiving of goods.

May 9, 2026
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Reply from The Glazing Shop

Thank you for your lovely review Sean and your business which is very much appreciated

Rated 4 out of 5 stars

Very happy with my purchase but took a…

Very happy with my purchase but took a long time delivering even though it was £25

May 8, 2026
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Reply from The Glazing Shop

Thank you very much for your order Christina and for your valued feedback . The polycarbonate sheets are delivered on the manufacturer's own vehicles to make sure they get there safely and they only come to Wales on a weekly run. Unfortunately depending on circumstances, it can take a little longer than for some of our other customers. We actually get charged considerably more than £25 for the delivery so I feel your pain. I am glad you are happy with your sheets and should you need anything else in the future please get in touch and I will personally keep an eye on your order. Best regards Anne

Rated 5 out of 5 stars

Excellent servis

Very helpfull and faster than expected dilivery.
Very good prices as well

April 28, 2026
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Reply from The Glazing Shop

Glad to hear it! Thanks for the review

Rated 5 out of 5 stars

Service and product

Good prices for great product although 1 piece was wrong size but Danielle corrected immediately.no problem in recommending.

May 12, 2026
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Reply from The Glazing Shop

Thank you for the review William. Glad we could help sort it quickly

Rated 5 out of 5 stars

Fabulous service

Fabulous service! Kept well informed of delivery and they even phoned to check I had ordered everything I didn’t - didn’t want me to invite another delivery fee. Excellent service!

May 10, 2026
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Reply from The Glazing Shop

Thank you for your feedback Helen its good to hear

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality. No problem dealing with office.

May 8, 2026
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Reply from The Glazing Shop

Great to hear that you had a good experience. Thats what we aim for

Rated 5 out of 5 stars

Roofing sheet cut to perfection…

Roofing sheet cut to perfection delivered very quickly and delivery driver was a top bloke and all this done with brilliant communication

May 8, 2026
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Reply from The Glazing Shop

Thank you for taking the time to give us feedback Stuart

Rated 5 out of 5 stars

A very simple process of buying…

A very simple process of buying polycarbonate panel cut to size, The delivery cost was expensive but fast and well protected packaging, And easy to cut with a fine tooth saw if required.

May 4, 2026
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Reply from The Glazing Shop

Thank you for your feedback Robert

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.

Will definitely refer my customers to here again when looking for more work.

April 29, 2026
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Reply from The Glazing Shop

Thank you very much for your lovely review Cameron. Your business is valued. Glad we did a good job for you

Rated 5 out of 5 stars

every thing as ordered delivered

every thing as ordered delivered. delivery driver very helpful and happy nice to see nowadays

April 29, 2026
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Reply from The Glazing Shop

Thank you very much for your feedback and your business

Rated 5 out of 5 stars

Very professional

Very professional, called me to let me know when the delivery would be, arrived on time, very happy. Good product.

April 19, 2026
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Reply from The Glazing Shop

Thank you for your feedback Steve

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