Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later an... See more
Company replied
Really impressed with TGC, received my pre paid envelope within a day and when I posted off my Gold, they had received it, valued it and paid me within 24hours. Phoned with the valuation, took my deta... See more
Company replied
We sent a mixed bag of "gold" jewellery to them on 26 August and within a couple of days they contacted us to say that as some of it had no hallmark they were sending it to Head Office for checking.... See more
Company replied
Company details
Written by the company
We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 08009705988
- info@thegoldcompany.co.uk
- thegoldcompany.co.uk
4.4
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful , fantastic customer service, will sell with you again
January 13, 2025
Unprompted review
Reply from The Gold Company
Dear Lynda,
Thank you for this kind review. We are really pleased that we have resolved any issues and that you find our customer service helpful. This is everything we strive for.
Best wishes,
The Gold Company.
Very helpful
Very helpful, ease of use at no cost.
Instant quote, and then when agreed money straight into account.
Couldn't ask for better service
Will use again and deffo recommend to my family
January 13, 2025
Unprompted review
Reply from The Gold Company
Dear Caroline,
Thank you for your kind review. We are pleased to hear you found our services helpful and easy to use. We look forward to assisting you in the future.
Best wishes,
The Gold Company
It is always quick
It is always quick, easy to deal with them, and good comms. Prompt payment too.
January 13, 2025
Unprompted review
Reply from The Gold Company
Dear Dee,
We are thrilled to hear you found our services quick, easy with a prompt payout. This is everything we strive for. We are here to help if you need any assistance in the future.
Best wishes,
The Gold Company
Easy quick and convienent 👍
January 2, 2025
Unprompted review
Reply from The Gold Company
Dear Jan,
We are thrilled to hear you found our services quick and convenient. Thank you for choosing The Gold Company.
Best wishes,
The Gold Company
Reply from The Gold Company
Hello,
We are pleased to hear you had a pleasant experience when using our services.
Best wishes,
The Gold Company
No offer received
Item returned 24/12/24 @ 10:42am and no offer received. No way to contact via email to find out what has happened. Extremely disappointing considering it was a high-value item.
Update 1: Email sent to TGC with further details to chase up (27/12/24)
Update 2: Email of apology received - still awaiting offer (30/12/24)
December 24, 2024
Unprompted review
Reply from The Gold Company
Hi,
Unfortunately, timing was the issue here. As seen through the other reviews on our Trustpilot, we aways make offers on the day items are received, where customers are contactable, and this applies throughout the year. However, our office closed (as was stated on our website) on Christmas Eve and therefore, we were unable to value your items. Your package is safely stored and will be appraised on the 2nd of January, so this was literally the only day of the year that this situation could occur and we sincerely apologise for the inconvenience.
Kind Regards,
The Gold Company
Second time experience
Very easy to contact them to request a pack. Very quick turnaround. Staff are very friendly and polite. Very fair prices. Will be using again for the 3rd time soon.
Thanks to Evelina.
December 11, 2024
Unprompted review
Reply from The Gold Company
Dear Alison,
Thank you for your kind review! We are glad you enjoyed using our services multiple times and that you have found our team friendly and polite. If you have any further questions or need assistance in the future, we're here to help.
Best Wishes,
TheGoldCompany
Sent item straight back without any…
Sent item straight back without any valuation or contact .
Pointless
December 11, 2024
Unprompted review
Reply from The Gold Company
Hi Mr Russell, we've looked at this and we can't find any record of a transaction with you, however on an assumption that you have sent us your items and we returned them, this would be due to the value of your items being below our threshold.
By all means, if you could give us a call on 0800 124 4759, we will be happy to investigate this further.
Kind Regards,
The Gold Company
Great service quick easy offer and…
Great service quick easy offer and money same day couldn’t of ask for anything else great
December 10, 2024
Unprompted review
Reply from The Gold Company
Dear Mark,
Thank you for your 5 star review! We are glad you were happy with our services. If there is anything else we can assist you with please let us know.
Best wishes,
The Gold Company
Nearly £600 paid out! Amazing 🤩
Quick, efficient and trustworthy experience. I had thought about trading in some broken gold jewellery for a while but was concerned about being scammed. After hearing an advert on the radio for The Gold Company I haven’t looked back. All done in 2 days and was amazed the amount of money I got for BROKEN jewellery. Money transferred whilst I was on the phone to them. Brilliant service and great cash injection just before Christmas.
December 6, 2024
Unprompted review
Reply from The Gold Company
Dear Sharon,
We are so pleased to hear you had such a wonderful experience using our services! Its great to see you get your moneys worth, even for the broken pieces. If there is anything else we can assist you with please get in touch.
Best wishes,
The Gold Company
Really positive
Really positive. The service I received from this company was very good.
I was a bit unsure at first but Evelina (who is lovely) was very helpful and sorted a small issue out quickly and efficiently.
I highly recommend this company. Thank you! x
November 29, 2024
Unprompted review
Reply from The Gold Company
Dear Sarah,
Thank you for your kind review. We are so happy to hear that Evelina helped you along the way! Your recommendation means a lot to us, and we're always here to assist you in the future.
Best wishes,
The Gold Company
Reply from The Gold Company
Dear Nigel,
Thank you for the 5 star review. We are glad you found our services simple, easy and quick. Hope you return to us in the future.
Best wishes,
The Gold Company
Fantastic service if you are looking to sell your valuables
I had some broken jewellery that had just been sitting in my jewellery box for years, so thought I would see what it was worth. The pack arrived the very next day, sent my gold back and the day it was received, I got a text with my valuation and my payment was made within 10 minutes of accepting it. Fantastically quick service and good communication throughout. I would highly recommend this company.
November 27, 2024
Unprompted review
Reply from The Gold Company
Hello,
Thank you for your kind review! We are pleased to hear you had a quick and smooth experience with us. Your recommendation means a lot to us and we hope you return to us in the future!
Best wishes,
The Gold Company
Very good service with immediate…
Very good service with immediate valuation and monies into bank of my choicd
November 26, 2024
Unprompted review
Reply from The Gold Company
Dear Carole,
We are happy to hear you enjoyed using our services. Thank you for the 5 star review. If there is anything else we can assist you with please get in touch.
Best wishes,
The Gold Company
Very happy,fantastic service.
Had old jewellery lying in a jewellery box, sent it on a Friday,got phone call on following Monday with a valuation,was very happy,accepted straight away,money was in my bank straight away,fantastic service.
November 18, 2024
Unprompted review
Reply from The Gold Company
Dear Karen,
Thank you for your kind review. We’re here to help whenever you need us. Thank you for choosing The Gold Company.
Best wishes,
The Gold Company
I'm very happy with this company and…
I'm very happy with this company and very happy for there service
November 6, 2024
Unprompted review
Reply from The Gold Company
Dear Jamie,
We really appreciate your 5 star review, so glad to hear you were happy with our services. If there is anything else we can help you with in the future please get in touch.
Best wishes,
The Gold Company
Reply from The Gold Company
Dear Pat,
Thank you for you 5 star review. We are pleased to hear you found our services quick and easy.
Best wishes,
The Gold Company
Very quick with quote and money paid…
Very quick with quote and money paid straight into account also Very helpful
November 1, 2024
Unprompted review
Reply from The Gold Company
Dear Linda,
Thank you for your lovely feedback! We are thrilled to hear you found our services quick and helpful. If there is anything you need assistance with in the future, please get in touch.
Best wishes,
The Gold Company
Very fast and efficient
Very fast and efficient. Only sent the items off the day before. Phoned the next day with a good offer. Money was in my account 2 minutes later.
October 24, 2024
Unprompted review
Reply from The Gold Company
Dear Carol,
Thank you so much for the 5 star review. We are glad to hear you found the services very fast and efficient. If there is anything else we can help you with please get in touch.
Best wishes,
The Gold Company
Impressive service
Day 1: I requested a pack
Day 2: I received and returned pack, containing my unwanted items
Day 3: In the afternoon I received a phone call informing me how much was being offered. I was very happy to accept the offer and provided my bank details. The money was in my account instantly, it took approximately 3 minutes. Everything was as advertised and I’m couldn’t be happier with the experience. Can highly recommend and I would use this company again.
October 16, 2024
Unprompted review
Reply from The Gold Company
Dear Gwen,
Thank you for the 5 star detailed review! We are so pleased you are impressed with our services. Your recommendation means a lot to us and we hope you do return to us in the future.
Best wishes,
The Gold Company
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