Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later an... See more
Company replied
Really impressed with TGC, received my pre paid envelope within a day and when I posted off my Gold, they had received it, valued it and paid me within 24hours. Phoned with the valuation, took my deta... See more
Company replied
We sent a mixed bag of "gold" jewellery to them on 26 August and within a couple of days they contacted us to say that as some of it had no hallmark they were sending it to Head Office for checking.... See more
Company replied
Company details
Written by the company
We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 08009705988
- info@thegoldcompany.co.uk
- thegoldcompany.co.uk
4.4
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Great service from start to finish
Great service from start to finish . Great customer service will be using again !
October 9, 2023
Unprompted review
Fast and efficient service.
October 5, 2023
Unprompted review
Really liked the simplicity
Good fast service once the bag had arrived (post offices fault) posted it Monday afternoon got an offer on Tuesday and as the ad says they pay the money the same day
October 4, 2023
Unprompted review
Gold …
This is the second time I have used this company and they are excellent. As promised they called the day they received my jewellery and offered a cash settlement, within 10 minutes the money was in my account.
October 3, 2023
Unprompted review
Great service & quick response
Very quick efficient advice and service. Quick to respond to queries. Overall, an excellent service. Would recommend and use again.
October 3, 2023
Unprompted review
Excellent experience.
Excellent experience from start to finish. Clear and prompt communication and money received into my account within the hour as promised.
October 2, 2023
Unprompted review
I received 1 package and then another…
I received 1 package and then another which I had to pay £1.50 to collect from my local post office collection... Does not bode well!
September 29, 2023
Unprompted review
Reply from The Gold Company
Hi Tracy, please accept our apologies - Royal Mail changed the envelope sizes/depth and failed to inform us. As a result this postage issue has occurred. As advertised, we offer free postage and returns and so we are happy to pay £1.50 into your bank. Please get in touch with us on 0800 464 0182 or email us info@thegoldcompany.co.uk. Regards, The Gold Company
You couldn’t make it up
See my previous reviews,
So after waiting for ages to get envelope’ have now received 3, one of which had insufficient postage and I had to pay a charge of £1.50!
September 26, 2023
Unprompted review
Reply from The Gold Company
Hi Philip, we are sorry to hear that you were unhappy with our service. I would like to assure you that we do our best to provide a fast and convenient service with free postage, valuation and insurance.
As previously explained to you under the other review you left, unfortunately we had postal issues due to Royal Mail staff shortages affecting our local area, which resulted in a delay delivering some of our packs. All of our gold packs are sent out 1st class, so I re-sent another pack out to you hoping for it to reach you the next day. We were then made aware of recent changes in envelope sizes/depth, which Royal Mail simply failed to inform us about after posting our packs. This is how the £1.50 postage fee issue has occurred. As we are a free postal service, we would not like to see any of our customers out of pocket by using us and we kindly ask you to get in touch with us so that the fee of £1.50 can be reimbursed to you. Our number is 0800 464 0182 or email us info@thegoldcompany.co.uk.
I would like to point out that we do not usually have issues with our postal service, unfortunately these things do happen and are out of our control. As we cover all postal costs, we do not re-send gold packs out without a reason. We pride ourselves on offering a quick, efficient and transparent service so we would like to apologise for any inconvenience this has may have caused you.
I can see that you used one of the packs to send your items to us and have accepted our offer. Despite receiving multiple packs, we hope our service has met your expectations and we wish you all the best Philip.
Thanks, The Gold Company
First impressions count
My situation has been resolved with a phone call from them and an email, i have to say they done this very quickly and im happy now
September 26, 2023
Unprompted review
Reply from The Gold Company
Hi John, firstly, we apologise for any inconvenience. We will happily pay any Royal Mail costs, and as always our service is 100% free and secure. Rest assured, the 1st class postal issue has been frustrating to customers and to ourselves, but it is now resolved, and was caused due to Royal Mail making an unannounced size change to the maximum size envelope contents, used with 1st class stamps.
We have doubled up to make sure all customers receive a selling pack through their letter box, and will happily arrange a free collection if you prefer. Thanks, Evelina, The Gold Company.
Not the best first impression
I’ve just received a third!? Pack after requesting one from you and another company who I didn’t realise was also the same company. I’ve had to pay £1.50 postage to get the letter delivered today as you hadn’t put enough postage on it. I was expecting another letter and thought it was this, so paid the postage. I’ve now received another Royal Mail card for underpayment for £1.50 so I’m guessing it will be yet another pack. I won’t be paying for it. It’s put me right off sending my jewellery. This third pack contained details of ‘The stuff company’ who I’ve not even requested anything from.
September 22, 2023
Unprompted review
Posted my item and over £1000 was in my…
Posted my item and over £1000 was in my bank the next day - fantastic service!
August 30, 2023
Unprompted review
The problem which by I raised has been…
The problem which by I raised has been fully understood and resolved and as it took such a long time they have kept me informed and also offered me a really good price, paid into my account within 10 minutes
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September 8, 2023
Unprompted review
Excellent company
Excellent company . Had an offer the next day after posting . Accepted the offer money was in my bank within the hour . Was very pleased.
Would highly recommend this company .
August 30, 2023
Unprompted review
Very fair price and quick payment
August 30, 2023
Unprompted review
Brilliant service safe and secure was…
Brilliant service safe and secure was kept informed.ed even checked I had received the envelope to post to them posted on Tuesday had phone call wed happy with valuation was transfered to my account there and then brilliant service
August 30, 2023
Unprompted review
True to the adverts …
Having heard all the ads on Greatest Hits Radio, I thought I’d give them a try. Glad I did! Very prompt in sending me a bag which I filled with old jewellery I knew I’d never wear again. True to their ad, I received a phone call on the morning they received my stuff and they offered me a fantastic price. I accepted and within a few hours the money was in my bank! Would definitely recommend.
August 29, 2023
Unprompted review
Quick and easy process
From start to finish the communication was excellent, the whole experience was so quick and easy with a fair value price which was paid within 15 minutes from receiving my account details.
August 29, 2023
Unprompted review
Fast and efficient service
Fast service, great customer service and a good price for my items. I was ver impressed with the gold company.
August 29, 2023
Unprompted review
I had a few bits of jewellery…
I had a few bits of jewellery languishing in a draw. Not worn for years and some was broken. So I texted The Gold Company they sent out and envelope and I returned it, and within a couple of days I received my offer. Very happy with it, I accepted the offer and within minutes the money was in my account.
August 25, 2023
Unprompted review
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