The Gold Gods Reviews 3,647

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being amazing, helpful, and responsive, often resolving issues quickly. Many people highlight the company's excellent lifetime warranty, noting that replacements are sent out promptly and without hassle, even for items worn for several years. Consumers are also very satisfied with the quality of the products, describing them as high-quality, durable, and standing the test of time. However, some customers also noted issues with product quality, mentioning that certain items, like clasps, can be flimsy or that some chains tarnished quickly. A few other people also felt that response times for customer service were slow or that their warranty claims were not handled efficiently, leading to frustration and delays.

What people talk about most

Product

Clients share ambiguous opinions on product quality and durability. While many reviewers praise the top... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality and durability of... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent, amazing, and... See more

Warranty

Reviewers highlight positive aspects of warranty. Many customers praise the lifetime warranty, noting that... See more

Response time

Customers had ambiguous experiences with response times. Some reviewers praised the quick and timely... See more

Based on these reviews

Rated 5 out of 5 stars

I have ordered several 18k gold plated chains, and each one has been high quality and just as described. Between my son and husband, the chains have been through a lot, and there has been minimal (if... See more

Rated 5 out of 5 stars

I originally purchased a solid gold chain in 2021, fast forward to 2025 when the chain broke. I was able to find my original order receipt, however I no longer had the lifetime warranty card, they sti... See more

Rated 5 out of 5 stars

Delivery was quick. Packaging very beautiful. Product! It looks more sterling silver than gold. hoping my daughter will like the anklet. If so thenI will be ordering from you in the very near futur... See more

Rated 5 out of 5 stars

My son had wanted a diamond chain for a long time and found one he liked at The Gold Gods. He spent his own money to get it. After having it for 2 weeks the chain broke. To say he was bummed out was... See more

Rated 5 out of 5 stars

Amazing customer service. Clasp on my chain broke that i bought 4 years ago & they helped me through the process of getting a new replacement chain. Super helpful through the entire process. Also, lov... See more

Rated 5 out of 5 stars

I purchased a beautiful solid gold Figaro bracelet. Had an issue and customer service was responsive, polite, and resolved my issue quickly. Thanks for standing behind your products Gold Gods!

Rated 5 out of 5 stars

Excellent company and amazing customer service. I had an issue with a product and was able to replace it with their lifetime warranty guarantee. In addition, one of the few companies that sell 14K gol... See more

Rated 5 out of 5 stars

I am highly satisfied with my order from Gold Gods. Purchased a Gold Cuban Choker and I get so many compliments on it daily! Would highly recommend Gold Gods to anyone wanting the best jewelry!

Rated 5 out of 5 stars

My chain snapped and they had a replacement sent out to me immediately. Their lifetime warranty is top notch. They also respond fast and are super nice. All my gold jewelry comes from them. Thank you... See more

Rated 5 out of 5 stars

I bought a 10k bracelet that lasted me 3 years until it finally broke. They made the warranty process a breeze and are an honest business, thank you!

Rated 5 out of 5 stars

Excellent customer service. Ran into an issue twice with my bracelet and needed it replaced. They did not hesitate to correct the issue. They stand by their lifetime warranty. Definitely recommend.

Rated 5 out of 5 stars

The 5mm solid white gold rope chain I bought is exactly what I wanted and was as advertised. It was shipped securely and very fast. The whole process was easy, fast and simple. I will definitely be bu... See more

Rated 5 out of 5 stars

I’ve been rocking Gold Gods Jewelry for a minute, and every piece hits hard. The quality is crazy, the designs are fresh, and you can tell they put real care into their work. On top of that, the team... See more

Rated 5 out of 5 stars

So i purchased a rope chain and a box chain in 2015, a few days before my wedding the spot weld at the start of the rope chain finally let go. I have used and abused these chains for 10 years, never s... See more

Rated 5 out of 5 stars

Purchased a solid gold rope chain from them years ago. Looks great and if you break it by accident they always help and send you a new one.

Rated 5 out of 5 stars

The ring is beautiful and perfect. One stone did fall out, but I am extremely happy that Gold Gods has a lifetime.e guarantee.

Rated 5 out of 5 stars

Incredible company. The jewelry is amazing and the customer service is outstanding! Will never not go to gold gods for all my jewelry.

Rated 5 out of 5 stars

I give my experience 5 stars. Customer service was able to help me with a great solution. Most companies don’t go over and beyond like they do. For that you guys have a forever customer!!!!! I have pu... See more

Rated 5 out of 5 stars

I bought a beautiful pair of sunglasses, which I had for years but then broke - and GG replaced them free of charge! And they're so cool!!

Rated 5 out of 5 stars

They stood behind their warranty and replaced my chain. The transaction was easy and quick.

Rated 5 out of 5 stars

My first time to the website it was easy for me to use yes I will tell my family and friends abut this site l got jewelry for my son for father's day and he was pleased with it I also liked the look m... See more

Rated 5 out of 5 stars

The chains are top quality, they have classics and new styles and they have all the pieces you need to build a stylish set to go with any look. I have 4 pieces from them and I wear them daily. Thanks!... See more

Rated 5 out of 5 stars

Great service. My chain got damaged after years of having it and the replacement process was smooth.

Rated 5 out of 5 stars

They treated me god as always and for that I will continue and forever shop with Gold Gods where the quality is good and consistent and customer service is unmatched!!

Rated 5 out of 5 stars

The customer support team was super responsive and easy to work with. I accidently broke my chain I purchased 5 years ago and they swiftly sent me a replacement!

Rated 5 out of 5 stars

The support staff has been great. Excellent response times and customer service. The chain I purchased has unfortunately broken twice but they have taken care of it both times under the lifetime warra... See more

Rated 1 out of 5 stars

1 star for their warranty department. Sent in one of my pieces for warranty reasons.. provided everything they needed. They could not exchange it because its out of stock so they issued me a credit wh... See more

Company replied

Rated 3 out of 5 stars

I bought a couple chains from them before gold plated very good quality the gold never faded even after years of wearing it. recently i bought a white gold plated one same chain as my others but it ca... See more

Company replied

Rated 1 out of 5 stars

POORLY MADE-I have purchased 3 bracelets and a couple of necklaces. One bracelet I gave to my son and the bracelet kept falling off, I was going to send it back to replace, but then it fell off and he... See more

Company replied

Rated 3 out of 5 stars

Although the process took 3 months to finally get the replacement, I got it the brand new return. Customer service was kind, but slow.

Company replied

Rated 1 out of 5 stars

I wanted to return because the color was so different than the picture that they showed… I request a return and never get any response back from you. And smell like paint so bad. Yellow paint bad qua... See more

Rated 2 out of 5 stars

I ordered a 24 inch 2 mm .925 silver Franco chain. I also paid for expedited shipping 3 to 7 business days. I ordered on 18 December and I got it two days ago from today. What made matters even worse... See more

Company replied

Rated 1 out of 5 stars

Sneaky business practice. Offered me a $100 store credit to change my review. Can you really trust a company that buys reviews from unsatisfied customers?

Rated 2 out of 5 stars

The site states lifetime warranty no fading but the product does fade and when I asked for a new one they gave me a VERY hard time (even speculated I was lying) because at the same time I ordered a ne... See more

Company replied

Rated 1 out of 5 stars

They will not fix your jewellry even if you show then photos with the damage done...so the lifetime warranty is a joke. Dissapointed !

Company replied

Rated 1 out of 5 stars

This company are full of crooks. They have taken my money and because of their mistake of placing the wrong address of their company, they have chosen to hold my money hostage and gave me a gift car... See more

Company replied

Rated 1 out of 5 stars

Poor quality... and then got refunded for a item that gold gods said was sold out, but in their site said it was still available...

Company replied

Rated 1 out of 5 stars

Still haven’t got a reply to send back my chain and exchange for the gold one instead of the white gold

Company replied

Rated 3 out of 5 stars

My son's necklace broke soon after he got it. I did get a replacement but it took a couple of months.

Company replied

Rated 1 out of 5 stars

This company is the worst of the worst. Bad products, worse customer service

Company replied

Rated 3 out of 5 stars

the quality of your product was not up to par but for the price I have to deal with it

Company replied

Rated 1 out of 5 stars

I am extremely disappointed and frustrated with The Gold Gods. I placed my order on 26 November 2025, and it is now 27 January 2026 — 9 weeks later — and I still have no package, no updates, and a... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Gold Chains, Cuban Link Chains, 10k - 14k Solid Gold Chains, Men's Jewelry. The latest trends in urban culture jewelry and accessories


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Warranty claim…

So i purchased a rope chain and a box chain in 2015, a few days before my wedding the spot weld at the start of the rope chain finally let go. I have used and abused these chains for 10 years, never showered with them or took them swimming and they have stood the test of time. When you manipulate the rope chain you can see where the chain has been rubbing for years but as it lays you cannot see any issues. Luckily i still had the original box and the company was willing to work with me. I would say the only “negative” would be that the warranty is based on availability and stock so unfortunately after 10 years they don't carry the same length chain i purchased. In my opinion thats such a minor issue as the cost was so minimal compared to 10 years of almost daily wearing. They were happy to send me a replacement and based on my experience i will be adding to my collection from this company. Key tips for a smooth warranty claim would be have your authenticity card. The box it originally came in and a receipt from purchase which all conveniently fit in the box that the items come in. I would and will recommend this company to anyone who doesn't want to wear their solid gold going out or heading to another country. The product is top quality and i cant wait to order more.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

POORLY MADE-I have purchased 3…

POORLY MADE-I have purchased 3 bracelets and a couple of necklaces. One bracelet I gave to my son and the bracelet kept falling off, I was going to send it back to replace, but then it fell off and he lost it. I have since replaced it, had it for a few days and has fallen off twice, the clasp is too flimsy for the weight of the bracelet. I also gifted same bracelet to my sons friend and he has lost the bracelet as it fell off because of the same reason. I will be returning the bracelet and necklace that I just purchased as this is a manufacturer defect and this is not acceptable. I will lose taxes, handling fees and duties because of this, not to mention the loss of the 2 bracelets.

May 10, 2025
Unprompted review
The Gold Gods logo

Reply from The Gold Gods

Hi there,

I am so sorry for this inconvenience. Do you mind emailing us at info@thegoldgods.com. I cannot find your order or contact information with what you've provided on here.

Thanks! We look forward to hearing from you so we can make this right :)

Rated 1 out of 5 stars

This company are full of crooks **UPDATED**

This company are full of crooks. They have taken my money and because of their mistake of placing the wrong address of their company, they have chosen to hold my money hostage and gave me a gift card on place to make up for the loss of my money and or my items. Stay away from "The gold gods" there are many bad reviews on this company, everyone should listen to them and not order from this terrible company. Go to GLD.COM way better treatment, better quality jewelry, and have the ability to fix things with now issues, with actual customer service. STAY AWAY FROM THE GOLD GODS!!

**UPDATE** THIS KNIVING COMPANY JUST CONTACTED ME TO BRIBE ME TO GIVE ME ANYTHING I WANT TO MAKE THINGS RIGHT. FIRST WHY ALL OF A SUDDEN MY MONEY IS REFUNDED AT THE VERY MOMENT I LEAVE A BAD REVIEW. WEIRD RIGHT?!? I WILL BE POSTING A GOOGLE REVIEW WITH THE SCREENSHOT OF WHAT THESE CROOKS TRIED ON ME JUST SO THEY CAN CLEAN UP THE FACT THAT THEY'RE THEIVES. Please people save yourself YOUR MONEY, YOUR OWN TIME, AND YOUR WELL BEING. Please, if ordering jewelry go to GLD.COM (A million times better company). I'm going to do EVERYTHING I can to let everyone know of this BBB uncredited business to steal from anyone else. Again GOOGLE review with proof of bribery. Thank you

May 5, 2025
Unprompted review
The Gold Gods logo

Reply from The Gold Gods

Hi JJ,

We apologize for the inconvenience. Your refund was issued earlier today. We've just sent you an email. We were incorrectly informed that you wanted store credit instead of a refund, but this has been taken care of. Thank you for your patience.

Rated 5 out of 5 stars

Incredible company

Incredible company. The jewelry is amazing and the customer service is outstanding! Will never not go to gold gods for all my jewelry.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lifetime warranty

My chain snapped and they had a replacement sent out to me immediately. Their lifetime warranty is top notch. They also respond fast and are super nice. All my gold jewelry comes from them. Thank you gold gods!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and honors their lifetime warranties

I have ordered several 18k gold plated chains, and each one has been high quality and just as described. Between my son and husband, the chains have been through a lot, and there has been minimal (if any) fading. When the clasps broke on two of my chains after a few years of wear, their customer service team helped me get them replaced under their lifetime warranties.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered on March 18th and still…

I ordered on March 18th and still haven't been able to get confirmation of shipment so I have nothing to review, but since you all keep sending the email, here you are.

March 20, 2025
The Gold Gods logo

Reply from The Gold Gods

Hi Ashley,

We’re very sorry to hear about your experience. We understand how disappointing this must have been, and that is not the standard we want to provide. Thank you for taking the time to share your feedback. We’d like the opportunity to make things right and will be reaching out by email so we can work with you directly toward a resolution. Please keep an eye out for a message from info@thegoldgods.com.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Even after 5 years, they honored my lifetime warranty and were prompt in replying to my request. I am a very happy customer and would gladly purchase from them again!

March 19, 2025
Rated 5 out of 5 stars

Company that cares

I wrote a very degrading review based on customer service not responding earlier. A representative of the company reached out and corrected the issue to, my
satisfaction. Recommend Highly

April 3, 2025
Rated 5 out of 5 stars

The Gold God's

There customer service, emailing back with responses was great. They offer military discount, great to hear. I ordered a 14K Yellow Gold Solid Figaro. It came in a great looking Gold Gods Gold box. Simple and secure packaging with signature required. I like that very much. I was skeptical to purchase an expense item online. There customer service made everything easy to do. Thank you again The Gold Gold.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

The Gold Gods customer service and…

The Gold Gods customer service and response time was excellent, I sent a e-mail on Sunday night regarding the size of my bracelet and that it was to big. I received a response first thing Monday morning stating that I send it back and they would send me a new (7.5"Bracelet) I received my new bracelet the following Tuesday. I would highly recommend the gold gods and continue to refer them to others.

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

First interaction with Gold Godz

First interaction with Gold Godz. Product was great quality but even more impressive was the support team. Jed and Alan were WONDERFUL in their services. Both were quick in responding, communicated very well, were courteous, and actually got the situation resolved. Very impressed with the product and company but specially that support team of Jed and Alan! 5 stars. Will return!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have used gold gods for years now and…

I’ve been a loyal customer of Gold Gods for years and have always loved their products and service. I recently had an issue with a bracelet I ordered for my girlfriend’s birthday—it came in too small. I reached out to their team, and while it took some time and a few back-and-forths, they ultimately resolved the issue and made it right. I appreciate that they worked with me to find a solution and showed that they value their longtime customers. In the end, my girlfriend was happy, and I’m grateful they stood behind their product. I’ll definitely continue to shop with them.

February 17, 2025
Rated 1 out of 5 stars

Scammer. Be aware

Please do your research and look at reviews outside of their network. This company is scamming and robbing people blind by selling fake, falsely advertised, poorly crafted garbage under the guise of high quality jewelry.

Their customer service is a joke and is almost certainly how they avoid most of the refunds their “lifetime warranty” promises.

This company should be sued and shut down. I will be going to the fullest extent of the law to make right the thousands they stole from me.

December 18, 2024
Unprompted review
The Gold Gods logo

Reply from The Gold Gods

Hi Ethan, I see that this issue has been taken care of. I apologize for the inconvenience it has caused.

Do you mind updating this review?

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