Our daughter has two live-in carers who alternate. They are both highly capable, professional and fun, and she feels secure. They have a lot of responsibility, as we, her next-of-kin, live some d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very thoughtful kind carers who have been with my mother in law for three years now. They provide home cooked food very day, with plenty of variety and patiently help her with feeding and personal ca... See more
Company replied
Excellent carer and manager/contact, so overall very good. Just beware that their company procedures seem very risk averse, constraining how helpful the carers can be e.g. they don't let the carers pu... See more
Company replied
We'd tried another 24/7 company without joy. Good Care were recommended to us. They are very professional and our local manager Sylvia worked hard to understand both the needs and personality of our... See more
Company replied
Company details
Written by the company
The most awarded UK live-in care provider, rated as outstanding by the Care Quality Commission. From the outset we take great care to ensure care arrangements are tailored to the exact needs of the individual. This includes matching clients to carers based on their interests and personalities and ensuring continuity of care by employing all our carers directly. To discuss the care needs of your loved one and to find out more about how our services work and the costs involved please call one of our advisors on 0808 2502 769 or complete our enquiry form and one of our team will get straight back to you.
Contact info
8th Floor Portsoken House, 155/157 Minories, EC3N 1LJ, London, United Kingdom
- 0203 728 7575
- enquiries@thegoodcaregroup.com
- thegoodcaregroup.com
Reply from The Good Care Group
Good afternoon,
Thank you for taking the time to leave us feedback. We’re so pleased you found the admin and support team helpful - it really means a lot to us.
Best wishes,
Sherri Moffat - Care Manager
Reply from The Good Care Group
Dear Christine,
Thank you for the lovely review. We’re delighted to hear that you’re happy with the care and companionship provided - we'll be sure to share your feedback with the team.
Best wishes,
Sherri Moffat - Care Manager
5 stars!
The care our mother receives is exceptional. She has bonded with both her carers really well and they treat her with respect and love. She is much happier and definitely less lonely since we hired them. 5 stars!
October 6, 2025
Unprompted review
Reply from The Good Care Group
Dear Sarah,
Thank you for sharing your 5-star experience! We are delighted to hear that your mother is receiving exceptional care and has bonded so well with her carers. Knowing that she is happier and feeling less lonely is the greatest testament to the respectful and caring support our team strives to provide.
Best wishes,
Eilidh Douglas - Care Manager
Clear communication and good people…
Clear communication and good people found for this tricky role
November 20, 2025
Reply from The Good Care Group
Thank you for taking the time to leave us a review. We're glad to hear our communication was clear and that the carers we found were a great fit for your requirements. We appreciate your feedback and will pass it on to the rest of the team.
Best wishes,
Bren Muir - Care Manager
Certainly
Certainly! Please provide the review text you'd like me to rephrase, and I'll create a unique version for you.
November 20, 2025
Unprompted review
Both carers do their jobs well
October 17, 2025
Reply from The Good Care Group
Hi Morag,
Thank you for taking the time to leave us a review. We're so pleased to hear you've had a positive experience with our carers.
Kind regards,
The Good Care Group
Professional, friendly, reliable service
The Good Care Group have been very professional and patient in helping our family set up care for elderly relatives.
September 11, 2025
Reply from The Good Care Group
Hi Frances,
Thank you so much for taking the time to leave us a 5-star review. We’re delighted to hear that you’ve found our services professional, and I’ll be sure to share your kind words with the team.
Warm regards,
Angelica Stefan - Care Manager
Great care company nothing is to much…
Great care company nothing is to much trouble.
August 12, 2025
Reply from The Good Care Group
Hi Betty,
Thank you for taking the time to leave us a 5-star review. I will share this with the team!
Kind regards,
Kaycee Zach - Care Manager
Reply from The Good Care Group
Hi Lorna,
Thanks for taking the time to leave us a review. We're pleased to hear you've had a positive experience.
Kind regards,
The Good Care Group
Carer was lovely
Carer was lovely. Admin staff very helpful, organised. Everyone works well as a team. Do great job to make process straightforward and pleasant. Accomodate all needs of client.
July 18, 2025
Reply from The Good Care Group
Hi G,
Thank you for taking the time to leave us a 5-star review. We are happy to hear you had a great experience with us and I will share this with the team!
Kind regards,
Sherri Moffat - Care Manager
The two carers have both been lovely…
The two carers have both been lovely and great to work with. Both very experienced.
It was also very easy to get it set up.
I would recommend this company.
July 14, 2025
Reply from The Good Care Group
Thank you for leaving us a 5-star review. We are pleased to hear that you are having a great experience with The Good Care Group, we will share your feedback with the carers.
Kind regards,
Sylvia Baldock
GCG are proactive
GCG are proactive, reliable and kind. They are flexible and responsive, and my family member is always in safe hands
July 1, 2025
Reply from The Good Care Group
Hi S,
Thank you for taking the time to leave a five-star review. We are pleased to hear that you are having a great experience with The Good Care Group, we will share your feedback with the team!
Eilidh Douglas - Care Manager
Reliable and well organised
The Good Care Group provided consistent, well organised care for my elderly aunt in her home while we arranged for her to move to a care home near family. The care managers and carers were reliable and kept us well informed; it was a successful team effort between us all.
June 22, 2025
Unprompted review
Reply from The Good Care Group
Hi Ben,
Thank you for your lovely review. We're so pleased to hear that The Good Care Group provided consistent and reliable care for your aunt during her transition to a care home. We're glad we could support you all so effectively.
Best wishes,
Angelica Stefan - Hourly Care Manager
Overall, very good, but beware the restrictions
Excellent carer and manager/contact, so overall very good. Just beware that their company procedures seem very risk averse, constraining how helpful the carers can be e.g. they don't let the carers put on a steri-strip or fill a dosset box with medication, preferring blister packs.
June 18, 2025
Reply from The Good Care Group
Hi Graham,
Thank you for your 4-star review, we're so glad to hear you've had an excellent experience with your carer and care manager.
We also appreciate your feedback regarding our company procedures. We understand that some of our policies, such as those concerning medication dispensing, may seem risk-averse. These are in place to ensure the highest level of safety and compliance for both our clients and our carers, adhering to CQC regulations.
We continually review our procedures to balance safety with the practical needs of our clients, and your comments are valuable in that process.
Best wishes,
Rachel Lewis - Care Manager
Having Confidence
My husband was cared for by Sula who put him first in all things. She spent time chatting to him and it gave me the confidence to go and enjoy my respite knowing that all was well at home.
June 5, 2025
Reply from The Good Care Group
Hi Heather. Thank you so much for your kind words. We’re so glad Sula could provide such thoughtful care and peace of mind during your respite. I will share your feedback with the team.
Best wishes,
Sherri Moffat - Care Manager
Teresa was a superb helper
Teresa was a superb helper. Considerate and dignified. Sensitive and kind.
June 18, 2025
Reply from The Good Care Group
Hi James. Thank you for taking the time to leave a five-star review. We are pleased to hear that you had a great experience with The Good Care Group, we will share your feedback with Teresa.
Best wishes,
Rachel Lewis - Care Manager
Top notch care
We had absolutely superb care and support from the team at the GCG. Both myself and my parents were really impressed. GCG were responsive, flexible, professional, and above all, caring.
May 23, 2025
Unprompted review
Reply from The Good Care Group
Dear Flora,
Thank you for taking the time to leave a five-star review. We are so pleased to hear that you had a great experience with The Good Care Group, and that you found our team responsive and flexible.
Your kind words and feedback are appreciated.
Best wishes, Kaycee Zach - Care Manager
Excellent care throughout
Excellent care throughout, from the initial meeting with the manager, who enquired in detail about the needs and wishes of the person to be cared for, to the provision of first class carers and ongoing support and suggestions on safety and other issues. The carers were friendly and willing, caring considerately for the person and fitting in well with the routine of the house and helping with chores.
March 1, 2025
Reply from The Good Care Group
Dear Charles,
Thank you so much for your kind words. We're delighted to hear that you felt supported from the very beginning and that our team was able to provide thoughtful, compassionate care tailored to your needs.
I will be sure to share your great feedback with the rest of the team.
Sylvia Baldock - Care Manager
Highly recommended solution to an often complicated problem
Everyone from first contact was friendly and reassuring - they understood our specific needs and met them with good humour. The carer who came to stay with my 86 year old mum for the first 3 weeks after a fall was kind, funny and very experienced. Couldn't have asked for more
April 2, 2025
Reply from The Good Care Group
Dear Tessa,
Thank you for taking the time to leave a five-star review. We are pleased to hear that you had a great experience with The Good Care Group, and that our team was friendly and reassuring from initial contact.
It is also lovely to hear that the carer was very experienced and kind when taking care of your mum.
I will be sure to share your kind words with the team.
Best wishes,
Sherri Moffat - Care Manager
Reply from The Good Care Group
We are sorry to hear that you feel there was a change in experience. An email has been sent to you this morning asking for further information on your experience. We look forward to receiving your feedback.
Best wishes,
Sherri Moffat - Care Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.