The Guitar Marketplace Reviews 824

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often receiving items in pristine condition that exceed expectations. Many people appreciate the website's design and the variety of competitions offered, noting the low entry prices and good odds of winning. Consumers frequently highlight the trustworthiness of the site and the opportunity to win high-value items they might not otherwise afford. However, some customers also noted issues with delivery services, experiencing significant delays or a lack of communication regarding prize shipments. A few other people also felt that the pricing for tickets could be high, making it costly to participate frequently.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers express delight with the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise quick delivery, with some... See more

Website

People report positive experiences with the website. Many customers praise it as a great competition site,... See more

Competition

Consumers find competition to be positive. Many reviewers express delight in winning, with some reporting... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the affordable ticket prices and low... See more

Based on these reviews

Rated 4 out of 5 stars

This was originally an angry review as I had been waiting a long time for a prize and had received no contacts or updates. Today a member of the company has reached out to rectify the situation. He se... See more

Rated 4 out of 5 stars

It does what it says on the tin. My mate won a les Paul on the guitar marketplace and it was delivered the next day by Royal Mail ( because we live too far from you) and it was all set up ready to go,... See more

Rated 4 out of 5 stars

It's an ok site but can cost you a small fortune buying tickets to win a Les paul or a Martin guitar. Been trying for months, but gave up. They do keep you sweet by letting you win £5 credit to spend... See more


Company details

  1. Musical Instrument Store

Written by the company

Guitar Competitions & Giveaways in the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

824 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great winning experience

Won a ‘67 Telecaster 😁 From the live draw, live phone call on the draw night, to the communications and to receiving the prize was a truly wonderful experience. Many thanks to Matt and the team, you really have made my dream come true of owning a classic Fender 😁
A superb company offering fantastic prizes, affordable and good odds too 😁

April 8, 2026
Unprompted review
Rated 3 out of 5 stars

Terrible delivery times

I won a guitar on March 19th, it is now April 10th and I am STILL waiting for it to arrive. The guitar was pictured in their "showroom" but when I emailed they said it had to be ordered. The expected delivery date came and went. I emailed again and was assured it had been dispatched. Once again it is not here. The communication is EXTREMELY poor, with long delays for replies to emails.
It's such a shame as I've entered many competitions and was delighted to win. This guitar was going to be my son's birthday present, so he too is now disappointed.......well, heartbroken....that it has not arrived.

UPDATE - The guitar arrived on the 14th April. After investigation if appears 2 attempts were made to deliver it around the 2nd April. No idea why these were unsuccessful, I work from home and am here all day. The courier failed to communicate this to Ben or Matt at GuitarMarketplace, so they were unaware until I got in touch. Room for improvement on this it seems.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great site 👍

This week I won the Fender Vintera 60s Jazzmaster in blue. I was notified the next day after the draw that I had won it. Didn’t take long to deliver and it looks and plays great. This is a great site and is definitely worth giving it a go with one of there many draws. You don’t have to spend much to have a chance to win.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve won several guitars on the guitar…

I’ve won several guitars on the guitar marketplace over the years. It’s a well run business, the guys are absolutely superb at what they do, delivery is always pretty quick. There’s no way I would own half the guitars I do if it weren’t for you guys. 10/10 from me.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

What a great competition site!

What a great competition site!
I really enjoy the guitar market place competition site, there is a wide range of comps with varying prices to suit everyone. The live draws happen twice a week, which i always try to tune in for. I am also lucky enough to have won 2 guitars! Come along, play and have fun!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Won another amazing guitar

Won another amazing guitar. This company is run by hard working lads with a serious passion for guitars. Love the website and looking forward to getting lucky again one day with them.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Gibson Les paul 2004

great competition site,I've won a few guitars from here ,the highlight being a 2004 les paul,won on Monday delivered on Friday,fantastic to play,great+++++++++++++++++++++++++++++++++++++++++++++

February 10, 2026
Unprompted review
Rated 4 out of 5 stars

Legit comps, comms could be better.

*UPDATED*
So firstly, these guys are legit. I've won guitars and some smaller prizes from them (which is cool). The main issue is that the communication could be better.
I've won a guitar which came as promised and was lucky enough to win another guitar that weeks to arrive after much chasing.
Tunes out there was a supply issue and they did sort it out in the end, but an email informing me of the delay and an ETA would have saved much chasing and confusion.

They are nice guys and running a business is hard so if they just level up the comms it'd be a 5 star review.

I'll still enter draws as the chance to win a great guitar for a few quid is neat!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

You can win! (But not every week)

If anyone doubts the validity of these competitions and whether anyone actually wins, I can tell you that you can win. I did. Don't get me wrong, it's unlikely you'll win every week, the odds will tell you that. I played various games over about a year. The amount I spent was less than the value of the guitar I won. So, I've done well. It's fun with the opportunity to win some really high end, grail guitars. I've also won a couple of their daily freebie comps over the year. These are available to those who play in their app. I won the guitar on a Monday and it was delivered the very next Friday. Good luck.

January 25, 2026
Rated 5 out of 5 stars

Well I can honestly say I had a very…

Well I can honestly say I had a very pleasant experience using this site. I have bought numerous tickets I mainly try my luck on the instant win competitions but occasionally join in on the live draws.

It just so happens my number finally came up, only having 2 tickets and I won an amazing Gibson Les Paul standard mod collection.

Received the congratulations email the following morning to confirm my details and was told the guitar would be posted the Thursday following the draw and the guitar was at my door Friday morning.

Overall a great experience and I’m one happy man now. Don’t let the 1* reviews put you off get involved it’s better odds than the lottery!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

This Company is the real deal - would recommend

I’ve now had 5 big wins with TGM and I can genuinely say they’re a good company and trustworthy.

I’ve been lucky and had some great wins - ending up with guitars that I love, but couldn’t have justified buying outright.

I started 2026 planning on thinning out my collection, and because of TGM i’ve ended up with more.

I’ve had experiences across both the Instant Win games and the normal random draw system - for those of you out there who wonder how legit it is, it is. I used it once in May 2023, didn’t win anything. Came back October 2025 and won 999 tickets for a competition.

Since then, aside from the site credit wins I’ve won 4 guitars and a Neural DSP nano. Two of the guitars I absolutely love (PRS custom 24 2025, Epiphone J-200) and both arrived in perfect condition.

Two of the guitars I won in an instant win comp, weren’t my style and the staff were very accommodating and offered me alternatives for the same value.

There was a slight hiccup in one of the deliveries - but this was no fault of TGM, it was done to the couriers / factory that shipped the guitar, that being said Ben sorted it promptly.

Likewise Matt who dealt with the random draw win, was very helpful.

As I say, for anyone out there that’s in doubt - it’s the real deal.

I’ll continue to be a customer (i’m in for two draws this evening) - Where else in the world could you get a guitar worth over £2k for the price of a ticket?!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Won a Gibson Les Paul Bass

Won a Gibson Les Paul Bass in one of their prize draws. I was informed immediately after the draw ands I received the bass 3 days later. Great friendly correspondence. I would recommend entering their prize draws as they limit each draw which gives you better odds and the prize was exactly as described.

January 23, 2026
Unprompted review

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