I received an excellent response from Kenny regarding my request to cancel my subscription. By mistake, I clicked on a wrong site to claim a freebee from a South Africa company and not realizin... See more
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See what reviewers are saying
The response on my membership cancellation and payment refund is very fast. Not even an hour has passed and the escalation team where my case was assigned give me a positive feedback. Thank you
I still haven’t recieved my money I’m being patient here They are FRAUDS!!! I’m warning everyone who happens to CHANCE ON THEIR WEBSITE, THEY BAIT YOU WITH FREE GIFT, TAKE YOUR MONEY AND TRY TO CO... See more
This is my first experience with Thehairiva and they on point, excellent service which is a good experience. thank you
3.8
Great
108 reviews
Hasn’t replied to negative reviews
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Fraud my money back please
December 27, 2025
Unprompted review
I thought I ordered a box of make-up.
I thought I ordered a box of make-up.
But that went totally wrong.
But after an email to customerservice it was corrected. So my account was terminated and everything was taken care of properly.
October 5, 2025
Unprompted review
Cancellation and refund
The response on my membership cancellation and payment refund is very fast. Not even an hour has passed and the escalation team where my case was assigned give me a positive feedback. Thank you
October 2, 2025
Unprompted review
My case was resolved with no issues
My case was resolved with no issues. Great service
October 1, 2025
Unprompted review
FRAUD ALERT!!!! SCAM ALERT!!!THIEVES!!!
I still haven’t recieved my money
I’m being patient here
They are FRAUDS!!! I’m warning everyone who happens to CHANCE ON THEIR WEBSITE, THEY BAIT YOU WITH FREE GIFT, TAKE YOUR MONEY AND TRY TO COERCE YOU INTO GIVING FIVE STAR REVIEW, STAY AWAY FROM THEM AND SAVE YOUR CASH…. THEY ARE NOTHING BUT THIEVES…!!!!!!
September 1, 2025
Unprompted review
Refund
Eugene dealt with my query with empathy and was very helpful.
August 22, 2025
Unprompted review
This is my first experience with excellence
This is my first experience with Thehairiva and they on point, excellent service which is a good experience.
thank you
August 17, 2025
Unprompted review
I had a query and i got a response to…
I had a query and i got a response to that in a timely manner. Thank you
August 11, 2025
Unprompted review
Dishonest
Be honest yourself - which is not supported by you using a closed account to "earn" money.
August 12, 2025
Unprompted review
I had an issue with a subscription and…
I had an issue with a subscription and unexpected charges, but the support team handled it quickly and professionally. Special thanks to the escalation team for the personal assistance and refund. Great customer service!
July 16, 2025
Unprompted review
IN APPRECIATION: Your has handled the matter professionally. any has handled my complaint…
The company has handled my complaint very professionally. I appreciate your kind understanding and your professional handling of the matter. I look forward to doing business with you seeing and appreciating your professionalism. Thank you.
July 11, 2025
Unprompted review
Excellent response re cancellation
I received an excellent response from Kenny regarding my request to cancel my subscription.
By mistake, I clicked on a wrong site to claim a freebee from a South Africa company and not realizing it, I actually subscribed to the Thehairva website.
After I requested for the cancelation thereof, explaining what happened, Kenny immediately replied and assisted me from there.
Without any trouble the cancelation was excepted. I am very grateful.
Thank you once again Kenny.
July 3, 2025
Unprompted review
Misleading advertising
It’s how I was made to believe that I was paying for a Zara order only to find out that it’s Thehairiva.
June 28, 2025
Unprompted review
My account was debited without my…
My account was debited without my authorization
June 18, 2025
Unprompted review
The company is great dipiste having…
The company is great dipiste having dôme few issues with it I think it is a good experience.
May 29, 2025
Unprompted review
I had a positive experience
I had a positive experience. They got back to me in a quick and efficient manner.
June 12, 2025
Unprompted review
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