The Handbag Restoration Company Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handbag restorations, noting that deeply worn, scuffed, or damaged leather items look completely brand new again. Consumers consistently highlight the professional and genuinely helpful staff who handle precious luxury goods with incredible care and meticulous attention to detail. However, some people mentioned that the pricing is entirely transparent and remarkably fair, perfectly complemented by fast communication and exceptionally quick turnaround times. Reviewers also deeply appreciate receiving regular updates and helpful progress photos throughout the entire repair process, making them feel completely confident.

What people talk about most

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the results.... See more

Quality

Customers consistently report positive experiences with quality, noting that items are restored to an... See more

Service

Clients share positive opinions on service, highlighting fantastic and professional experiences from start to... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and mastery of the... See more

Price

People report positive experiences with price, highlighting incredibly reasonable and competitive quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Requested a quote from Clare . Received a quick, detailed and honest quote, at a fair price. Quotes from another company were gougingly excessive. Didn't go ahead as the manufacturer provided a re... See more

Rated 5 out of 5 stars

THRC did a tricky replacement of a broken zip on my Mulberry handbag. Their quote was less than another company in London and they had a better rating on Trustpilot. First class job - Clare transferr... See more

Rated 5 out of 5 stars

My wife’s Chanel white handbag has been restored to look like new, all the scratches, scruffs and colour transfer from clothing have disappeared. Very happy with the service will highly recommend Clar... See more

Rated 5 out of 5 stars

Gucci Marmont Strap Extension Just received my bag back from Clare. Had the strap extended with a colour-matched piece of leather, work is first class with a speedy turnaround. No hesitation recomm... See more


Company details

  1. Handbags Shop

Written by the company

Providing a bespoke restoration service for luxury bags and leather goods. The Handbag Restoration Company specialises in repairing, restoring and rejuvenating luxury brands including Hermes, Chanel, Louis Vuitton and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(167)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chanel and Versace bag repair.

Clare had cleaned and repaired two bags for me and I had a leather jacket with woollen decorations on that I didn’t like. She successfully removed them and repaired the leather underneath to an unbelievable standard. My bags and my jacket are like new. I highly recommend her.

August 18, 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much Jayne for your recommendation - truly appreciated! x

Rated 5 out of 5 stars

THANK YOU

A huge thank you to Clare and the team for restoring my lovely Bayswater Tessie Tote - looks like new and can't wait to use her again. Fabulous service beginning to end. Recommend recommend recommend!

July 1, 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thanks Janey, it was a pleasure to restore! x

Rated 5 out of 5 stars

Bayswater has a new lease of life

Clare renovated my very sorry for itself Mulberry Bayswater. It has a new lease of life, the dreaded exposed piping has been fixed and you would never have known they were an issue.
I was kept up to date, the bad was back ahead of schedule and was packaged like a lovely gift.
I highly recommend Clare and the team.

August 15, 2023
Unprompted review
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Reply from The Handbag Restoration Company

Thank you for your recommendation - I hope you are loving your newly restored Bayswater :) x

Rated 5 out of 5 stars

Miraculous

Clare took on quite a task with my much loved (and used daily) Mulberry Poppy Hobo. The colour had faded, large creases had formed in the leather, the inside of the handle had collapsed and it was showing its age - and then some!

To say she has performed a miracle would be an understatement. What has been returned to me is a beautifully, and lovingly, restored bag. Pristine, practically crease free, with a newly restored handle and a stunning, all-over colour. I can't praise her work highly enough. She has done an outstanding job and I am immensely grateful for the many hours of work, she undoubtedly put in, to give my adored bag many more years of life.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Bag is like new

Bag is like new, restored to perfection.
Was told everything that was happening with bag and kept updated regularly. Quicker turnaround than I anticipated. Bag was cleaned, leather and fastenings repaired.
Can’t wait to use again. Would highly recommend using.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from Clare
They restored my much loved Mulberry and I can happily use it again
I highly recommend
Again thank you x

July 27, 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much Karen! So glad you can use your Mulberry again :) x

Rated 5 out of 5 stars

Chanel repair

Sent a Chanel boy bag I bought preloved to have the corners repaired & cleaned. They did a great job and the bag returned looking brand new and you’d never know it had been repaired from looking at it. So happy with the service provided, I recommend them to everyone

July 25, 2022
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much for your kind words, it was a pleasure to restore your Chanel handbag! x

Rated 5 out of 5 stars

Ease of service fantastic

Ease of service even collection and delivery from the lovely shop, I purchased bag from, who also recommended Clare as they also use Clares services, I wish I had her details before for previous handbags, but I have them now! can't recommend enough so happy straps restored beautifully cant wait to use.
Thankyou Clare 💓

July 19, 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you Michelle - it was a pleasure to work on and I can't wait to work on more of your handbags in the future! x

Rated 5 out of 5 stars

THRC

Following the second time of using THRC I would highly recommend without hesitation, Clare has such a talent, do not be put off about completion times its well worth the wait ☺️

July 20, 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Hi Gina thank you for your kind words :) x

Rated 5 out of 5 stars

Extremely talented lady!!!

Absolutely unreal precision and talent. My Mulberry was slashed in several places and after sending it to the handbag restoration company, it’s barely even noticeable. Outstanding and highly recommended.

September 19, 2022
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Hi Gina, your Mulberry was a fantastic piece to restore, thank you! x

Rated 5 out of 5 stars

A fabulous alteration !

A fabulous alteration !! Expertly done with attention to my personal needs for a safe return !!
Thanks Clare and team

July 17, 2023
Unprompted review
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Reply from The Handbag Restoration Company

Thank you so much for your lovely review! x

Rated 5 out of 5 stars

Exceptional

I have used Clare’s expertise several times over the years and everything she has worked on has surpassed my expectations. Such amazing craftsmanship and detail ! Without a doubt I’d recommend The Handbag Restoration, it’s 5 stars from me.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

The Handbag Restoration team are truly…

The Handbag Restoration team are truly amazing!! Their skill, attention to detail, competitive pricing and friendly service are second to none.
The results speak for themselves - every restoration is meticulously carried out.

July 6, 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much Louise! So glad to hear you love your restoration :). x

Rated 5 out of 5 stars

Fantastic company

The whole process was very straightforward and Clare made everything completely clear to me, from initial quote to final restoration pictures. My beautiful, well-loved leather bag was returned to me, good as new, having been cleaned, the colour restored and the handle reattached, well within the timeframe proposed. I cannot fault THRC and cannot recommend them highly enough. I've been putting off getting my bag fixed for about 18 months, mainly because I'd put it away and I kept forgetting about it. I'm so glad I trusted THRC with this job.

June 16, 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Hi Louise, thank you so much for your kind words. It was a fantastic piece to restore and hope you get many more years using your handbag :). x

Rated 5 out of 5 stars

Superb Mulberry Restoration!

Clare has been absolutely wonderful throughout the process of restoring my Mulberry Cara backpack. I had the front panel dyed due to colour loss - it was a tricky restoration for her as there are so many different tones in the oxblood leather. She really has done a fantastic job - you can barely tell it’s been dyed at all, and the colour match is super. She was extremely professional and helpful throughout and sent me loads of photos to make sure I was happy at each stage. She even waited until we had some good weather to complete the project so she could check the colour and tonality of the dyed panel in bright sunlight. So impressed - will be using again if I need any more work done on my bags. Small business at its best. Thank you Clare! 😊❤️

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Perfection! :)

After reading the reviews I decided too send my pink Chanel too THRC and honestly I can not recommend them enough! From start to finish the whole service was amazing! Great communication, safe tracking , and the results were better than I ever could of imagined. If you have any designer handbags and are wondering where you should take it too be fixed up this is the company!

Will 100% use again

Thank you so much :)

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

A strapping success!

I was lucky enough to receive a Coach handbag as a gift- only thing stopping me using it was the length of the strap. (I’m a bit of a liability with handbags I have to carry as I’ll put them down and not pick them up again.) So I asked if a cross body strap could be made for it. The result was amazing! The bag looks like it came with it - perfect match of colour and texture, using the existing buckles and hardware, the work(wo)manship is exquisite! I’ve not stopped using the bag since I picked it up and I’m delighted with it. Look at the photos of the before and after bags online and I defy you not to be impressed. This woman is a magician!!

May 24, 2023
Unprompted review
The Handbag Restoration Company logo

Reply from The Handbag Restoration Company

Thank you so much for this amazing review! It has been a pleasure to work on your handbag. x

Rated 5 out of 5 stars

Highly recommend

I was recommended THRC via some luxury groups on Facebook and I’m so glad I used their services. I sent over 2 bags for repairs and deep cleans and I’m over the moon with them upon return. Feels like I have brand new bags. Highly recommend.

May 19, 2023
Unprompted review

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