The Happy Den Reviews 7

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Furniture Store

Written by the company

The Happy Den is a high-end, luxury furniture & hot tub online shop. We also sell garden furniture and pizza ovens to complete garden parties. There are stunning home bars with stools, unique and cool ornaments, as well as lamps, luxury seating, wine racks, and of course the best sellers the Oslo and Tribeca hot tubs premium branded, MSpa.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service!

I ordered an Mspa Tribeca from the Happy Den. From the first connection the level of care, attention and communication was exceptional. I was kept informed about delivery dates and there was a genuine concern to make sure that everything was in order.
The real test of customer service, however, is not when things go to plan, but when they don't. In my case the spa developed a fault within a week of being installed. Again the level of concern to make sure that I was aware of the process for the replacement of the control unit and proactive communication with the supplier to make sure things were addressed quickly was exceptional. A special shout out to Karen with whom I had most of my communication - she is awesome!

March 11, 2024
Unprompted review
The Happy Den logo

Reply from The Happy Den

We are so very grateful and happy that you took the time to leave us a 5 star review, thank you! We really appreciate how patient and understanding you have been. Such a great customer, thank you, thank you, thank you!

Rated 5 out of 5 stars

Thank you very much Karen ( the happy…

Thank you very much Karen ( the happy den) . I am impressed the way you guys deal with your customers. 5 stars for the product and the customer service from placing the order till delivery.

I look forward to buy more products from you in future👍

October 23, 2023
The Happy Den logo

Reply from The Happy Den

This is so awesome to read, we are happy when our customers are happy! Thank you so much for taking the time to leave us a review, we very much appreciate it. The Happy Den :)

Rated 5 out of 5 stars

Excellent customer Service …

I have a great phone call and discussed all options for a home bath.
I’ve decided to go for the Priscilla Bar
It’s currently out of stock looking forward to buying when is back in stock on the 29th of September

September 24, 2023
Unprompted review
The Happy Den logo

Reply from The Happy Den

We really enjoyed assisting you Claudia in deciding which bar will be the best one for your home and will phone you as soon as the Pricilla Bar is back in stock. Thank you for taking the time to write a review, we really appreciate it. The Happy den Team

Rated 5 out of 5 stars

Really cool website with lots of great…

Really cool website with lots of great products. I tried to order an armchair but I missed the part where products could only be shipped to the UK. Called the business owner and she explained the policy. Will recommend to my friends in the UK.

August 24, 2023
Unprompted review
The Happy Den logo

Reply from The Happy Den

Thanks so much for your great review Seth, we hope one to expand the business and ship outside the UK, until then please send your British friends and family to The Happy Den! Thank you!

Rated 5 out of 5 stars

Delighted!

First and foremost I am delighted with my purchase. From start to finish it was such a professional company to deal with.
Quality of the item was superb and the customer service was exceptional.
Will defiantly be back for more.

August 18, 2023
Unprompted review
The Happy Den logo

Reply from The Happy Den

As a new business we are delighted to read this review, thank you for taking the time to do this. The Happy Den Team :)

Rated 5 out of 5 stars

Quality goods

As a first time buyer i can honestly say im over the moon with the high quality of the ornaments i ordered for my little retreat, especially the Madmax Stags, head for my door. Great communication from the seller and a quick turn around for my goods overall 10/10

August 23, 2023
Unprompted review
The Happy Den logo

Reply from The Happy Den

Thanks so much for your review Layton, as a new business we really appreciate hearing good feedback, but more importantly we are delighted that you are happy with your purchase. Thank you, best wishes from The Happy Den Team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look