thehealthhouse.nl Reviews 

153
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

filipe helped me pick out pre workout from the many options at the store and i found one that suits my needs, great stock of supplements have everything you need for fitness goals

Company replied

Rated 1 out of 5 stars

Order #49164 - No delivery, customer service email doesn't work! Текст: I placed an order on June 22 (#49164) and paid via iDEAL. It has been 10 days and I received no shipping confirmation or tracki... See more

Rated 5 out of 5 stars

I went to the healthhouse to get a certain type or protein and got greatly assisted by adam he helped me choose the right ones and gsve me various sampled to see which ones fit me the most Thank you... See more

Company replied

Rated 5 out of 5 stars

I am a regular client in this shop thanks to the help that i always get from their manager adam, i can always count on him for a good advice and help

Company replied


Contact info

4.1

Great

TrustScore 4 out of 5

153 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(153)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered brand :RECODED FIT MEAL Vanila…

Ordered brand :RECODED FIT MEAL Vanila but 10 days later received their own brand product which they alway push in their store ..Been a customer of them for a long time but probably will need to switch to other supplier

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Best training

Best training,
I had an interview with them, they way how they welcome you, and explain to you everything, always available when you need help from them, ant the boss is always there when you have a problem,
But Sadly i had to quiet because I needed to move to another country:(

March 10, 2024
Unprompted review
Rated 5 out of 5 stars

Best service in the webshop

Best service in the webshop,
Everytime i order something, i got all my orderd on time with some small gifts like (samples to try with new flavors)

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

What i like about this shop

What i like about this shop, because i always come in the last minute to buy something, they always stay with me and explain everything to me and help me, and never let me feel that i am
not welcome.
I love the way how they treat them clients

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Best service, Nicee People

Best service,
Always when i need advices, always they help me with everything, and they give you all them time to let you leave with a happy face and with the best supplements

June 8, 2024
Unprompted review
Rated 1 out of 5 stars

they will get your order wrong, then ignore you

this is my second time ordering from HH and its also the second time they have not completed an order.

first time was 3 years ago, and was finally resolved, i received a refund on the condition i remove my negative feedback online. hence how they keep there ratings up.

on my current order; my order has been delivered to the wrong store, i am not willing to travel to a new store, when there are two on my doorstep, i have tried making contacting with email, telephone and social media, but all is ignored. i have suggested a refund or for my order to be available to collect from the store i nominated for collection.

i would stay away from these guys online, it is starting to feel like a scam! i would use either bol.com or xxl nutrition.

EDIT-
After contacting the instagram page several times, i manage to get a response, which then resolved my order getting delivered to the correct store.

I am grateful it got resolved but i would still not recommend shopping online with health house, they do not have the ability to correctly manage orders, and they have zero customer service skills!

Also be aware, their online prices do not reflect their in-store prices!
so shop online to save money will be a headache!
shop in store to save a headache will cost you more money!

February 21, 2024
Unprompted review
Rated 4 out of 5 stars

4 out of 5 stars!

I recently ordered from this company, and I had a positive experience overall. They offer a good variety of protein shakes, which tasted great and were of high quality. Their sport goods selection is decent, with reasonably priced products that are reliable. The ordering process was smooth, and my package arrived promptly. Although their customer support response was slightly delayed, they eventually resolved my query satisfactorily. I recommend this company for those seeking protein shakes and sport goods.

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered protein powder on the 17th of…

Ordered protein powder on the 17th of april. It's now the 17th of may but still nothing has been delivered.

I have contacted them multiple times. They told me it's on it's way. It's been "on it's way" for a couple of weeks now.

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

Online store not ready to be online

Be careful! Watch out!
The online store sent me the wrong product. In their website, they don't have an option to return. They ask us to get in contact with the customer service but there's no contact (eg: e-mail). The phone number exists but they don't pick up to answer the call. Sent an email to customercare..nl but no answer after 3 days.

February 20, 2023
Unprompted review
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