My elderly mother uses The heating Plan and when her boiler stopped working in January we were concerned for her health and welfare. We called The heating plan straight away. Martin who answered the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Top company, if you are in need of a new boiler don't go anywhere else.These guys have kept up the expectations,quick efficient service with polite & courteous staff & installer.Excellent customer se... See more
Company replied
Brilliant service from Perry Lovely cheery man so nice and happy! Really informative and kind with efficient service was able to break things down for me and was honest with boiler issues so I did... See more
Company replied
48 hrs trying to get answer from the out of hour number that they transfer you to , no answer and unable to leave any messages, due to offices being closed for the xmas period !
Company details
Written by the company
We strive to be the most reliable, efficient, and trusted domestic heating service provider in the market. Putting our customers first, you can be sure to receive the highest level of customer service, ensuring your homes are kept warm at all times.
Contact info
3rd Floor, 45 Albemarle Street, W1S 4JL, London, United Kingdom
- 03333208833
- info@theheatingplan.co.uk
- theheatingplan.co.uk
You could not get you hands on a doctor so quickly!
Last week, my disabled elderly sister contacted me to say that her gas-heated boiler had malfunctioned. I contacted the operator at'The Heating Plan' and within four hours had a local engineer go to her house and effect emergency repairs. He returned the next working day and completed the full service with parts replacement. Two days later, my sister had a further query and the local engineer called again to sort it out. I have worked as a GP in the NHS all my life but I have never experienced such a high level of service responsiveness. I would find it difficult to get a doctor in an emergency as quickly as THP! Excellent service provision. My sister is reassured and I am reassured too. THP is a policy well worth taking out.
September 29, 2021
Unprompted review
Reply from The Heating Plan
Hi Dr Burton,
Thank you for your 5 star review. I am pleased to see you had a swift response from the team when you had problems with your boiler.
Andy
Customer Services
I Found The Heating Plan very…
I Found The Heating Plan very professional and the whole process was ran very smoothly from start to finish.
September 28, 2021
Unprompted review
Reply from The Heating Plan
Hi,
Thank you for your 5 star review. I am glad to see you had a positive experience with the team, and we look forward to working with you in the future.
Andy
Customer Services
what a lovely guy to deal with
what a lovely guy to deal with, Steven. Great guy!
September 24, 2021
Unprompted review
Reply from The Heating Plan
Hi Mitch,
Thank you for your 5 star review. We appreciate your kind words and I will make Steven aware of your feedback.
Andy
Customer Services
My boiler broke down and The Heating…
My boiler broke down and The Heating Plan sent out an engineer on the same day. Excellent service and polite and helpful staff. Would highly recommend.
September 10, 2021
Unprompted review
Reply from The Heating Plan
Hi Shrina,
Thank you for your 5 star review. At The Heating Plan we always aim to resolve issues as quickly as possible.
Andy
Customer Services
Very Happy Customer
This company is fantastic. Very helpful, professional and courteous staff.
Very difficult to find a company that have kept the traditional ways of doing business. Does exactly what it says on the tin.
Customer service at its best!
August 7, 2021
Unprompted review
Reply from The Heating Plan
Hi Craig,
Thank you for your 5 star review. It is great to see you had a positive experience with the team.
Andy
Customer Services
Highly recommend The Heating Plan
The heating plan were an absolute pleasure to work with, it is very refreshing to see a company care so much about their clients.
Thank you for your service! Highly recommend.
July 15, 2021
Unprompted review
Reply from The Heating Plan
Hi Adrian,
Thank you for your 5 star review. At The Heating Plan we put our customers first, ensuring their needs are met.
Andy
Customer Services
Really good service easy to speak to on…
Really good service easy to speak to on the phone and a polite efficient plumber sent to sort out the boiler
June 20, 2021
Unprompted review
Reply from The Heating Plan
Hi Carol,
Thank you for your 5 star review. I am pleased to see you had a positive experience with the team.
Andy
Customer Services
Excellent service, highly recommend.
Top company, if you are in need of a new boiler don't go anywhere else.These guys have kept up the expectations,quick efficient service with polite & courteous staff & installer.Excellent customer service, fantastic support and knowledge.Professional job from start to finish.Highly recommended. I will not hesitate to use them again.
Well done.10 out of 10.Keep up the good work
May 23, 2021
Unprompted review
Reply from The Heating Plan
Hi Humaira,
Thank you for your 5 star review. Boiler Installations are one of the many services we offer at The Heating Plan, and our work is always carried out to the highest standard.
Andy
Customer Services
Great staff very friendly and helpful…
Great staff very friendly and helpful can't fault them.
May 22, 2021
Unprompted review
Reply from The Heating Plan
Hi Paul,
Thank you for your 5 star review. We appreciate your kind words and I am happy to see you had a good experience.
Andy
Customer Services
Top level of service
May 22, 2021
Unprompted review
Reply from The Heating Plan
Hi,
Thank you for your 5 star review. We aim to deliver a high level of service at all times.
Andy
Customer Services
Really great guys to work with
Really great guys to work with. Very polite and excellent customer service.
May 21, 2021
Unprompted review
Reply from The Heating Plan
Hi Alex,
Thank you for your 5 star review. I am pleased to see you had a positive experience with team, and we look forward to working with you in the future.
Andy
Customer Services
Once again Steven and Andy have come to…
Once again Steven and Andy have come to our rescue. I am so pleased with the customer service side of the Heating Plan I felt it necessary to write this review. I had a few problems with one of the engineers but the team responded immediately and another engineer continued with the excellent service. Joining Heating Plan was one of my better decisions. Brian Harrison
May 12, 2021
Unprompted review
Reply from The Heating Plan
Hi Brian,
Thank you for your 5 star review. I am pleased to see you had another positive experience with the team, we appreciate your kind words and I will make Steven aware of your positive feedback.
Andy
Customer Services
Great company to work with
Great company to work with, responsive and efficient
May 6, 2021
Unprompted review
Reply from The Heating Plan
Hi Steven,
Thank you for your 5 star review. We appreciate your positive feedback, and hope to work with you in the near future.
Andy
Customer Services
Excellent service.Very helpful and…
Excellent service.Very helpful and explanatory in every way. Could not be faulted and I would certainly recommend the Heating Plan to anyone
April 28, 2021
Unprompted review
Reply from The Heating Plan
Hi Hilda,
Thank you for your 5 star review. I am happy to see our service met your standard, and we appreciate your recommendation.
Andy
Customer Services
Reply from The Heating Plan
Hi Connor,
Thank you for your 5 star review. I am pleased to see you had a positive experience with The Heating Plan.
Andy
Customer Services
Five star service
Five star service, customer focused and solutions orientated. We have completed service and repairs for them and cannot fault.
March 18, 2021
Unprompted review
Reply from The Heating Plan
Hi,
Thank you for your 5 star review. At The Heating Plan we always put our customers first, ensuring they receive the highest quality servicing and repairs.
Andy
Customer Services
Excellent company to work with
Excellent company to work with, easy to talk too.
March 18, 2021
Unprompted review
Reply from The Heating Plan
Hi,
Thank you for your 5 star review. I am happy to see you had a positive experience with the team.
Andy
Customer Services
Brilliant company great people and…
Brilliant company great people and always very polite. Would definitely recommend!
March 18, 2021
Unprompted review
Reply from The Heating Plan
Hi Daniel,
Thank you for your 5 star review. We appreciate your feedback.
Andy
Customer Services
This Review is coming from a tradesman…
This Review is coming from a tradesman working for This company. I can honestly say they have been a pleasure to work with, prompt payment on the same day and always looking to do the correct repair not a quick cheap fix.
I look forward to hopefully a long working relationship with The Heating Plan
Clearwater Plumbers
March 17, 2021
Unprompted review
Reply from The Heating Plan
Hi Paul,
Thank you for your 5 star review. It is great to see you had a positive experience with the team, and we strive to go over and beyond for our customers. We look forward to working with you in the future.
Andy
Customer Services
Reply from The Heating Plan
Hi Jon,
Thank you for your 5 star review. At The Heating Plan we strive to deliver the highest levels of customer service to our clients.
Andy
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.