My elderly mother uses The heating Plan and when her boiler stopped working in January we were concerned for her health and welfare. We called The heating plan straight away. Martin who answered the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Top company, if you are in need of a new boiler don't go anywhere else.These guys have kept up the expectations,quick efficient service with polite & courteous staff & installer.Excellent customer se... See more
Company replied
Brilliant service from Perry Lovely cheery man so nice and happy! Really informative and kind with efficient service was able to break things down for me and was honest with boiler issues so I did... See more
Company replied
48 hrs trying to get answer from the out of hour number that they transfer you to , no answer and unable to leave any messages, due to offices being closed for the xmas period !
Company details
Written by the company
We strive to be the most reliable, efficient, and trusted domestic heating service provider in the market. Putting our customers first, you can be sure to receive the highest level of customer service, ensuring your homes are kept warm at all times.
Contact info
3rd Floor, 45 Albemarle Street, W1S 4JL, London, United Kingdom
- 03333208833
- info@theheatingplan.co.uk
- theheatingplan.co.uk
Great company
First time working with this company, very good communication and sorted out payment straight away
July 6, 2020
Unprompted review
Reply from The Heating Plan
Hi Liam,
Thank you for your 5 star review. At The Heating Plan we ensure communication is clear and concise to guarantee a high level of service.
Andy
Customer Services
Great service
First time dealing with heating plan, found the customer service great, Steven was very helpful gave me as much information as requested before attending the job, which makes it easier when we attend to diagnose and repair faults. Once completed sent invoice over and was paid promptly, didn't have to chase up payment. Great service
July 6, 2020
Unprompted review
Reply from The Heating Plan
Hi Ibrahim,
Thank you for your 5 star review. I am happy to hear the repair was carried out smoothly, and I will make Steven aware of your positive feedback.
Andy
Customer Services
Never done business with this company…
Never done business with this company before, i did one job and the communication was Fast and payment was instantly done with no fuss.. thank you, will happily do business again.
July 2, 2020
Unprompted review
Reply from The Heating Plan
Hi Antonio,
Thank you for your 5 star review. I am pleased to hear of your positive experience with the team, and we look forward to working with you in the future.
Andy
Customer Services
Great company
Very easy company to deal with, communication was great and payment made very swiftly. Would be happy to deal with again.
June 23, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Fox,
Thank you for your 5 star review. At The Heating Plan we ensure communication is as clear as possible to guarantee a smooth experience.
Andy
Customer Services
Great office staff very good with…
Great office staff very good with information and taking time to explain.
Operative attended was clean and tidy but most of all efficient.
Many Thanks.
June 22, 2020
Unprompted review
Reply from The Heating Plan
Hi Waleed,
Thank you for your 5 star review. I am pleased to hear of your positive experience.
Andy
Customer Services
Engineer review
Engineer review. Good company to work for. agreed a price and they paid it within half an hour of me sending the invoice. I’m always wary of random calls from insurance companies as we receive them regularly... but these guys were a pleasure to deal with. No messing about and a happy customer at the end of the job. (dealt with a chap called Steve). Peter - CombiCert
June 16, 2020
Unprompted review
Reply from The Heating Plan
Hi Peter,
Thank you for your 5 star review. We are aware of the stigma relating to engineers carrying out works on behalf of other companies, and aim to provide the highest level of service to ensure both the engineers and customers are satisfied. I will make Steve aware of your positive feedback, and we look forward to working with you in the future.
Andy
Customer Services
really good company to work for
really good company to work for, Steve was really helpful and did everything he said he would. top service!
June 16, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Pashby,
Thank you for your 5 star review. We appreciate your kind words and I will make Steve aware of your positive feedback.
Andy
Customer Services
Great company
Great company we did some work for this company paid instantly highly recommend
June 8, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Parkin,
Thank you for your 5 star review. After works are complete, it is our top priority to ensure engineers are paid.
Andy
Customer Services
Great company !
Great company !! Good communications and paid straight away. Would do work for them in the future.
June 6, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Proctor,
Thank you for your 5 star review. It is always great to hear of the positive experiences we have with engineers.
Andy
Customer Services
Engineer arrived on time
Engineer arrived on time, very courteous and professional.
Annual service of boiler very thorough.
June 3, 2020
Unprompted review
Reply from The Heating Plan
Hi Linda,
Thank you for your 5 star review. I am pleased to hear your annual boiler service went well, as we endeavour to maintain the heating in your home.
Andy
Customer Services
Company review
A great company, lovely to deal with and very speedy turn around on works and payment.
June 2, 2020
Unprompted review
Reply from The Heating Plan
Hi Louisa,
Thank you for your 5 star review. It is always a pleasure to deal with reliable and trustworthy engineers.
Andy
Customer Services
Great service really happy
May 14, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Murray,
Thank you for your 5 star review. I am pleased to hear you are happy with your service, and if there is anything you do need please do not hesitate to contact us.
Andy
Customer Services
Fast services
May 11, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Hilton,
Thank you for your 5 star review. At The Heating Plan we aim to provide a fast but efficient service that does not compromise quality.
Andy
Customer Services
Very smooth and fast response from heat…
Very smooth and fast response from heat plan. They communicate very quickly and I enjoy working with them.
May 7, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Herelle,
Thank you for your 5 star review. I am happy to hear of your positive experience, and we look forward to working with you again.
Andy
Customer Services
Heating Three way valve replacement
Excellent service arrived within 4 hours of my phone call to the office, clean worker, fantastic all round i would not hesitate recommend them for a service plan I will be renewing my contract in 2021
April 20, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Newman,
Thank you for your 5 star review. Emergency call outs are treated with the utmost importance, and ensuring your heating is up and running is our top priority.
Andy
Customer Services
Always a pleasure to do business with
Always a pleasure to do business with, very efficient, highly recommended!
April 20, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Byron,
Thank you for your 5 star review. We aim to be as efficient as possible to guarantee a smooth experience.
Andy
Customer Services
Very happy with service!!
April 20, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Johnson,
Thank you for your 5 star review. I am pleased to hear you are happy with the service you received, as we strive to deliver the highest level of customer service.
Andy
Customer Services
A friendly and professional service.
April 16, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Pollington,
Thank you for your 5 star review. At The Heating Plan we aim to provide both a friendly and professional service to ensure customer satisfaction.
Andy
Customer Services
Direct instructions & prompt payment
Direct instructions & prompt payment, great service.
April 16, 2020
Unprompted review
Reply from The Heating Plan
Hi Mr Martin,
Thank you for your 5 star review. It is our pleasure to deliver a high level of service, and I am pleased to hear of your experience.
Andy
Customer Services
Pleasant experience
Heating plan got in touch with me to carry out an emergency callout at a property close to me. No pressure approach and friendly. Agreed rates with them and invoiced them immediately after the job was complete. Payment was made straight away. Highly recommend.
April 3, 2020
Unprompted review
Reply from The Heating Plan
Hi Lloyd,
Thank you for your 5 star review. I am happy to hear of your positive experience with our engineering department, and we look forward to working with you in the future.
Andy
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.