Everything from initial contact to aftercare has been faultless. The price was more than reasonable, all queries were dealt with quickly, and we did not feel pushed into making a decision. They we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have used Jones heating for a few years now. Philip delivers a grt service always on time also keeps u update with changes & arrival times,also very efficient clean tidy never a mess. Philip alway... See more
Phil and his colleagues were excellent from start to finish. Their work was timely, high quality and caused minimal disruption. They explained everything in plain English, gave solid advice without pr... See more
Company replied
Jones-heating could not have been more helpful. I called Philip when the rubber pipes from hot water tank in my Motorhome were leaking. Philip said although he doesn't do Motorhomes he would have a lo... See more
Very prompt professional and great…
Very prompt professional and great workmanship and very price competitive
July 11, 2025
Unprompted review
Reply from Theheatnetwork
Hi Thomas,
Thanks a lot for your review. Really glad to hear you were pleased with the service, workmanship and pricing. I really appreciate the feedback and recommendation.
All the best,
Philip, The Heat Network
Outstanding service
Outstanding service. New radiators through property, Boiler Service and unblocking of one heater. Philip was great the work was completed to a fantastic standard the house was kept immaculate throughout the job. We were kept up to date with all progress, timings etc. Cannot recommend highly enough.
July 7, 2025
Unprompted review
Reply from Theheatnetwork
Hi Alison,
Thanks so much for the fantastic review. I’m really pleased to hear you were happy with the new radiators, boiler service and repair work, and that everything was kept clean and tidy throughout. Communication is something we always focus on, so it’s great to know that came across. I really appreciate the recommendation.
All the best,
Philip, The Heat Network
philip from the heat network came and…
philip from the heat network came and replaced my boiler and radiators not long ago and i would highly recommend, goes above and beyond for you and the jobs done so quickly and to a high standard.
June 30, 2025
Unprompted review
Reply from Theheatnetwork
Hi Jodie,
Thanks a lot for your kind review. Really glad to hear you were happy with the boiler and radiator replacement and the way everything was done. It was great to be back recently to get your hob installed too. I really appreciate the recommendation and your continued trust.
All the best,
Philip, The Heat Network
Very trustworthy company
Have had Philip for a few years doing our gas services, he has always been prompt, always provided a very good professional job , at very competitive rates , would highly recommend this company 😀
June 26, 2025
Unprompted review
Reply from Theheatnetwork
Hi Bernice,
Thanks so much for your lovely review and for trusting us with your gas services over the years. I’m really glad to hear you’ve always been happy with the work and the pricing. I really appreciate the recommendation and your continued support.
All the best,
Philip, The Heat Network
Always on time 10 out off 10
Always on time , clean tidy and efficient
We would highly recommend the company,
June 26, 2025
Unprompted review
Jones Heating was an excellent company…
Jones Heating was an excellent company to deal with. Good honest, hardworking with an amazing tidy job. I am very pleased with all my new radiators. Loved the communication throughout so knew exactly what to expect and always delivered on time. Would highly recommend.
June 16, 2025
Unprompted review
First annual service of new central…
First annual service of new central heating system fitted by Michael-all good no problems , good for another yesr
June 16, 2025
Unprompted review
Called Jones Heating with regards my…
Called Jones Heating with regards my mothers “Back Boiler” & “Gas Fire” that required a service… Booked me into the diary arrived on time and serviced both appliances… Hoovered up and made sure the living room was left clean. Service certificate emailed over the next day.
Great Job and Great Service
May 27, 2025
Unprompted review
I have used Jones heating for years…
I have used Jones heating for years now. First class service as always. Highly recommend.
May 20, 2025
Unprompted review
Reply from Theheatnetwork
Hi Jacqueline,
Sorry for the delayed thank you! We're working our way through past feedback and wanted to say your review didn’t go unnoticed. Much appreciated
I've known this company for 5 years.
I've known this company for 5 years.
No problems with their work. It's easy to arrange a annual service. Everything works well.
Very friendly, honest and direct. They are clean and tidy.
March 31, 2025
Unprompted review
Reply from Theheatnetwork
Hi Eoin,
Thanks so much for your continued support over the years—it genuinely means a lot to us. We’re really glad to hear the annual servicing has been smooth and straightforward. We always aim to be friendly, honest, and tidy (and now we’ve got it in writing 😄). Appreciate you taking the time to leave this!
The installation of our new boiler and…
The installation of our new boiler and radiators proceeded smoothly and efficiently. Any problems or questions we had resolved quickly. Would recommend this company to anyone.
March 6, 2025
Unprompted review
Reply from Theheatnetwork
Hi Neil,
Thanks so much for the lovely review! Great to hear the installation went smoothly and that we could help with any questions along the way. We really appreciate the recommendation—it means a lot!
This is the second time I've used Jones…
This is the second time I've used Jones Heating to service my boiler. Phil the engineer was on time, polite and explained everything I needed to know. Really nice guy, and provided a great service. I'll definitely use Jones Heating again
March 3, 2025
Unprompted review
Reply from Theheatnetwork
Hi Mark,
Really appreciate you choosing us again—it means a lot! Glad to hear Phil made things easy and straightforward. He’s a good one, and we’re lucky to have him. Thanks again for the great feedback—we’ll be here whenever you need us!
Annual service completed
Annual service completed - Philip & Matteo are professional, friendly, well priced and thorough. Can’t recommend highly enough, a pleasure to deal with
February 27, 2025
Unprompted review
Reply from Theheatnetwork
Hi Gillian,
Thanks so much for the fantastic review—and for the shoutout to Philip and Matteo! Great to hear everything went smoothly. We really appreciate your kind words and recommendation. Always a pleasure!
Replacement of all radiators in the…
Replacement of all radiators in the house. Workmanship was 1st class. Philip and his team were very professional all round. Would highly recommend.
February 18, 2025
Unprompted review
Reply from Theheatnetwork
Hi Steven,
Thanks for the great feedback! Really glad to hear you were happy with the radiator replacement—and we’ll be sure to pass your kind words on to Philip and the team. Always nice to know the hard work shows. Appreciate the recommendation!
Jones Heating get 5⭐️s all around
Great Service from the people at Jones Heating Ltd, was supposed to have a boiler service done but the engineers found a problem and had it all sorted in a couple of days for a great price, the guys were friendly and showed me what was wrong with the boiler all for a great price and kept me up to date with progress. Will definitely have them Service the boiler from now on 5⭐️ all around
February 17, 2025
Unprompted review
Reply from Theheatnetwork
Hi Ryan,
Really appreciate this review—sorry it took us a bit to reply! Great to hear everything got sorted quickly and that you felt well looked after. We always aim to keep things clear, fair, and friendly, so it’s great to know that came through. Thanks again for the five stars (both of them!) and we’ll be here whenever the boiler needs us.
A breath of fresh air!
They arrived as expected, very friendly and polite, efficient workers, cleaned up behind themselves. This sounds like what you should expect, and is not a big deal, but rarely what you get, so I was very pleased!
February 14, 2025
Unprompted review
Reply from Theheatnetwork
Hi Jan,
Just catching up on some of our earlier reviews and didn’t want to miss the chance to say thank you! Really glad to hear the team made a good impression—turns out, doing the simple things right does still matter. We’re so pleased you were happy with everything, and we really appreciate you taking the time to share that.
Best Heating Engineer
Brilliant quality service - Philip and team communicated clearly on all aspects of the job from quote to completion. Very skilled engineer and top class service. Tidy workmanship and very decent rates.
February 3, 2025
Unprompted review
Reply from Theheatnetwork
Hi Robert,
Bit late getting back to this, but just wanted to say a huge thank you for the review! Really glad to hear you were happy with the service and communication throughout—we always aim to keep things clear, tidy, and hassle-free. Appreciate you taking the time to share your experience!
Boiler replacement
Philip came out efficiently when I had an issue with my boiler. He tried to get out the following day however couldn't which was entirely down to my diary and not his so appreciated the effort. Found out the boiler would have been an expensive repair so a new boiler was required. Philip managed to organise the replacement boiler and fit it within a week which was greatly appreciated as I have 2 young kids and had no heating or hot water, Philip also offered heaters in the short term which was nice of him but we already had a couple of heaters so did not take him up on the offer. He also explained clearly the work carried out and the benefits of the boiler options.
January 30, 2025
Unprompted review
Reply from Theheatnetwork
Hi Gavin,
Thanks so much for this detailed and thoughtful review—apologies for the slow reply! Really glad we were able to get things sorted quickly, especially with little ones in the house. We always try to make things as smooth and stress-free as possible, and it’s great to know that came across. Appreciate you taking the time to share your experience—it means a lot!
Used for 5 years now for safety checks and other repairs. Always 5 star service, friendly and helpful!
Used for 5 years now for boiler safety checks and other repairs. Always 5 star service, friendly and helpful!
January 28, 2025
Unprompted review
Reply from Theheatnetwork
Hi April,
Really appreciate you sticking with us all these years—and sorry for the delayed reply here! It's always a pleasure to help out, and we're so glad you've consistently been happy with the service. Thanks for your continued trust and for taking the time to leave such kind feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.