thehificat.com Reviews 446

I purchased a FiiO K17 DAC/amp from thehificat.com. Although there was a delay with the shipment at the beginning, in the end everything was delivered successfully and exactly as described on the website.

What really stood out was the customer support. They always replied quickly, were polite and professional, suggested possible solutions, and made decisions without unnecessary delays. The communication was very productive and helpful throughout the whole process.

In the end, I am very satisfied with my purchase. The product is excellent, and the overall buying experience turned out to be very positive. I can confidently recommend thehificat.com to others.

Shipping was fast and secure. I got a little extra with my shipment, nothing big but still nice of them.

Aftersales communication was great.

I bought a new cable from here and it was cheaper than anywhere else I looked. Also it was dispatched really quickly and I was kept up to date with the delivery. I would buy from here again.

My first order for a set of Tangzu earphones. It was a very smooth transaction, the iem's were well packaged, and so far I am very pleased with my purchase.

UPDATE: after two months my credit card was able to get the money back for me. HIFI Cat just ignored me after I caught them out lying.

I have been actively pursuing a refund due to non delivery of an item from this poor excuse for a business since before Christmas. It seems like dragging out this process is a part of their business model, hoping to fatigue and stress customers out to the point that they will no longer pursue them.

Just before Christmas Yodel, my local courier, listed the item as delivered yet nothing had arrived. When I spoke to Yodel they confirmed in writing that they had no evidence of delivery (GPS, photo or a signature), and advised me to contact the seller. This is where the nightmare begun. Instead of taking me seriously they have repeatedly done this strange cycle of: 1) claiming delivery was made since Yodel says so (despite me emailing documented proof that it wasn't); 2) asking for increasingly more bizarre documents to prove it was never delivered (something not even possible); 3) promising a refund will be made by a certain date but then ignoring emails when I try to chase them up; 4) and then the very worst – lying about escalating a case with Yodel so a refund can be issued (Yodel just confirmed with me that although they did open a case 4 weeks ago, HIFI cat did not respond to them and continue to even ignore their emails).

This has been a complete nightmare so I have resorted to getting in touch with my credit card's fraud department so I can have the funds charged back. This is a lengthy and arduous process which can take months, all because HIFI Cat have used every trick up their sleeves to avoid paying a refund of just £56.00 for an item that was never even delivered.

I'm sure if you order from HIFI Cat there's a good chance you'll receive the item and be happy, but in the event something goes wrong I can guarantee you this company will put you through the same ordeal. I've come across others like myself who have been subjected to the same treatment. It's my opinion that this is a part of their business model to avoid losing out when deliveries are lost, and the time and energy I have had to put into this should be a warning to anyone thinking of buying from them.

And the sad thing is that they still refuse to refund me even after all this time! My best guess is that I'll have to wait for my credit card to get me my money back.

I don't throw the word 'fraudsters' around lightly but in HIFI Cats case it's well deserved.

HiFi Cat is a standout online audio retailer with awesome customer service and impressively quick responses. Shipping was smooth and the whole experience felt personal and stress-free. It took a bit since I ordered overseas to the US, but overall, great experience. Highly recommend if you want great service alongside quality audio products!

Fast shipping (just 8 days to receive in Europe), good packing and last not least good price - we will certainly order again.

Purchased FiiO SR11 from HiFi Cat. Excellent turnaround and communication from order to delivery. Well made, versatile product that sounds fantastic and performs better than advertised.
Highly Recommended!

Made my first purchase recently for a leather cover for a portable FIIO FM radio. Process using website was very easy. Received my order in good order. Great service.

Very fast delivery and pleasant communication
This is my second time buying from this seller, have ordered iBasso AMP18. Very smooth delivery by FedEX, no shipping charges and the service is excellent as always! Very fast delivery and pleasant communication. I recommend this seller (10/10).

fantastic customer service. I recently bought a DAC which had a non-Indian compliant plug for the DC adapter. Hificat included an Indian adapter separately. Carmen in customer service is very responsive and I have had absolutely no-complaints with their delivery timeliness (though they have to deliver in India).

I have made two purchases so far on The Hifi Cat and everything went smoothly. First, their prices are among if not the lowest on the web; secondly, the shipping was fast and tracking spot on. Even assistance (I asked info about a product) is quick to reply and competent. Excellent store!

I wanted to share my experience with HiFi Cat, which overall has been very positive and reassuring.

My journey started with an issue related to the Gustard U18, which ultimately didn’t integrate as expected within my system. Rather than treating this as a straightforward transaction, the team took the time to understand the broader context of my setup, my listening priorities, and the role the device was meant to play.
The issue was acknowledged early on and explained transparently, which I appreciated. Communication throughout was clear, responsive, and technically informed — never rushed or dismissive. Options were discussed openly, without pressure, and with a clear focus on finding the right solution rather than forcing a quick outcome.
The process did take longer than a straightforward resolution, mainly due to coordination with the manufacturer in China. That said, communication was consistent throughout, expectations were managed realistically, and the issue was followed through to a satisfactory resolution.
In the end, the solution was to move to the Gustard U26, which turned out to be the right choice. The time taken felt justified by the result.
Overall, the situation was handled professionally and with care, and the experience left me confident in HiFi Cat as a retailer. I would be happy to deal with them again.

I recently bought the SHANLING M5 Ultra 10th Anniversary Edition from thehificat.com and I am extremely satisfied with the whole experience. From start to finish, everything was smooth and professional.
Communication with the store was excellent — they responded quickly and politely to all my questions and kept me informed throughout the process. Delivery was on time and well-organized, and the player arrived in perfect condition, carefully packaged.
As for the player itself, the sound quality is fantastic. The detail, depth, and clarity are exactly what I was hoping for, and the overall build and interface feel premium and intuitive. I’m very happy with my purchase and enjoy using it every day.
Overall, I highly recommend both the product and thehificat.com — for great customer service, excellent communication, and high-quality Hi-Fi gear. Thank you! 🙌 ✨

One of The Best online shopping for music lovers.. have ordered fiio rr11 , have received from China, I spent only 4800 INR. In other websites I could see 9k plus 8k shipping charges. Here no shipping charges to India. Very smooth delivery and excellent service. They sent thru DTDC once reached india. Tracking also easy. No tension and worry.. trustworthy..

straight forward
shipped quickly with tracking info, arrived very fast.
items worked as described. great value for money, fantastic seller

Fast, affordable, no delivery fee, got exactly what I asked for.

I did not like the service at the store. I bought a product, but the store did nothing. Only after two weeks, when I provided a bank statement proving that I had paid them, did they start processing the order. I ordered an S9 Pro Plus, but received an S9 Pro.