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50 Northover, BR1 5JT, London, United Kingdom
2.4
10 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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This has got to be the worst company online, we paid for next day delivery and it arrived after 5 days .
It is impossible to contact them as they don't answer their phone or respond to emails.
I certainly will never use them again.
I have ordered the seamless paint roller pro set and the paint wont come out of the roller i have tried to call there number numerous time yet no answer and the email provided no longer exists. I just wanted a refund and to return the item
When i reiceved this order there were some items missing .contacted seller ,they quickly sent me missing items.
If I could give no stars I would. I Placed an order with next day delivery on Friday 3rd December to complete a project on the 4th and 5th.
Its now the 7th and I am still waiting. Whilst I understand the issues with covid and deliveries, as a company you should not be charging next day delivery if you can not implement it.
Its pointless calling as no one answers the phone on the number displayed on the website.
I will be requesting a full refund.
I have not used the product as yet so can only comment on customer services. Had an issue with a missing part from my order which was dealt with super fast, I received a replacement part and some free extras. Would definitely use this company again without hesitation.
Paid &2 extra to delivery to recieve package within 24hrs that was a week ago and still have not recieved package very poor indeed
Reply from Brand
Dear Robert,
Have you received your product? One day delay is expected during these unprecedent times. We are happy to refund you the extra next day delivery fees. Contact us in info@thehighstreetmall.com
Regards,
The High Street Mall
Still waiting for delivery. Order was placed over 8 working days ago with no update from the company.
I did not receive any refund from you. My credit card company refunded the total cost after raising a dispute.
Reply from Brand
Hello Tee,
Your parcel got lost in the post and we have processed the refund. This issue is outside our control.
Due to the open case with your credit card it took more time for the refund to process. If the parcel get lost in the post we have to wait for 14 days to confirm with the delivery company that the parcel was not delivered.
All companies are struggling during this time, mainly courrier company. We have just asked you to be patient and let us deal with your case in timely manners.
We are sorry that you have to experience this. As explained earlier, this was outside our control.
Regards,
The High Street Mall
As a 73 year female newly widowed and having to learn DIY, this device seemed ideal, but I found it heavy and too hard to manoeuvre. The end came off and my floor was covered in paint. The only useful items were the brush and jug, both of which I could have found in my husband’s shed. I was exhausted after painting my kitchen.
Sent email saying one of the rollers had glue on it
And you could not bother to reply still waiting
Reply from Brand
Dear R Broomhead,
Sorry to hear that you had no reply to your email.
We have no record of your email. If the email was sent to the admin email address, the address is a non reply email address.
Please contact us through the website or resend the email to info@thehighstreetmall.com. One of our team members will deal with your concerns as soon as possible.
Best Regards,
The High Street Mall
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