thehockeydepot.com Reviews 79

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A product I ordered was out of stock, got a quick email offering substitutions and a discount to offset the difference. Great, fast customer service. Will be back.

Rated 5 out of 5 stars

ordered wrong size, emailed the guys at THD and got right back to me with information and directions on how to exchange. effortless now just waiting on the right size to come back AND they are even ta... See more

Company replied

Rated 5 out of 5 stars

Great customer service regarding my online order! There was an issue with the availability of skates that I ordered. They let me know immediately and recommended upgrade with a discount. Then some... See more

Company replied

Rated 5 out of 5 stars

Haven't received my products yet, but fantastic customer service, not only were you guys really prompt in returning emails, but you were really helpful with everything that I needed

Company replied

Company details

  1. Hockey Store

Information provided by various external sources

TheHockeyDepot.com is an e-commerce site selling hockey equipment and team uniforms to leagues, teams, and schools. Here you can buy all your hockey equipment and skates at discount prices


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

79 reviews

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Rated 4 out of 5 stars

Good

Had tracking issues but was helped after reaching out.

December 7, 2025
thehockeydepot.com logo

Reply from thehockeydepot.com

Mr Palmiscno

We sent you an updated email specifying your delivery for Monday Dec 15th by 9pm. Why would you post a review stating that the package is unable to be found when we sent you the tracking with showing the delivery date as 12/15/2025 by 9pm?

Rated 5 out of 5 stars

Great experience

When I called and talk to the operator they were friendly and very helpful. He was able to get me the product on time for the event that we needed them for.

I will use again in the future.

October 16, 2025
Rated 5 out of 5 stars

Great service

Great service, had to exchange for different size, everything was quick and easy and correct product back to me right away

February 18, 2025
Rated 5 out of 5 stars

Very responsive and helpful

I bought a pair of gloves from the hockey depot. They reached out to make sure the order was correct due to a small typo. They shipped them fast and are very responsive.

February 3, 2025
Rated 5 out of 5 stars

Yes ive received my order and excited…

Yes ive received my order and excited for the pants I got cause those are the only kinda pants I’ve always liked growing up and ver comfortable, but the pants I wanted was out of stock, tackla air 9000 or 5000, but I am great full for finding these pants through the website and thanks again..

January 28, 2025
Rated 3 out of 5 stars

Affordable prices

Affordable prices
Exceptional service
Rapid Shipping👍🏻!!

December 30, 2024
Unprompted review
thehockeydepot.com logo

Reply from thehockeydepot.com

Thanks for the review but we are confused. If we have affordable prices, Exceptional service and Rapid Shipping why did we only receive 3 stars.

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