Professional, prompt, thorough & diligent. Penelope is great at organising and getting things done, Dr Patrick doesn’t rush, takes a balanced view and searches for optimal state. Feeling very happy wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is no Gimmick!! At 42, feeling the best part of very average, asking myself what is wrong with me....engaged with The Hormone Lab team, and went through the initial review & treatment process.... See more
Company replied
Easy to sign up, very detailed blood testing for the perfect markers to determine test level, better than my go, doctor was very thorough and explained the testosterone plan to me. Also explained the... See more
As a fit mid 40s man living an active early 30s lifestyle, my energy levels have been slowly depleting. Someone I trust recommended I talk to the Hormone Lab, and I haven’t looked back. My sleep has i... See more
Company replied
Company details
Written by the company
The Hormone Lab is an Australian telehealth clinic specialising in doctor-led hormone and weight management programs. We began with a clear mission: to provide men with safe, evidence-based care for hormone health, including testosterone replacement therapy (TRT). Our approach is built on three pillars: personalised treatment, medical expertise, and ongoing support. Every patient receives a tailored care plan following thorough medical screening and consultation with experienced doctors. Whether you’re addressing symptoms of low testosterone, looking for support with weight management, or simply seeking clarity on your health, our team is here to guide you. At The Hormone Lab, your well-being comes first. We’re committed to helping you feel informed, supported, and confident in your care.
Contact info
525 collins street , 3000, Melbourne, Australia
- 1300024412
- support@thehormonelab.com.au
- thehormonelab.com.au
4.7
Excellent
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My thoughts towards the Hormone lab has…
My thoughts towards the Hormone lab has been a positive one. They have helped me feel better with my current treatment. I would highly recommend them to anyone needing help with hormones and health.
June 24, 2025
Unprompted review
Reply from The Hormone Lab
Thank you for your kind words and recommendation. We’re delighted to hear you’ve had a positive experience and that your treatment has helped you feel better. Supporting our patients’ health and wellbeing is always our top priority, and it’s wonderful to know this has made a difference for you.
Dr Joe Patrick has given me my life…
Dr Joe Patrick has given me my life back by supporting me on my trt journey and monitoring my progress closely to make sure I’m on the right track . I’m a different man from 6 months ago and I feel each day gets better
Thanks again
June 24, 2025
Unprompted review
Reply from The Hormone Lab
Thank you for taking the time to share your experience. We’re so glad to hear that you’ve felt such a positive impact on your journey. At The Hormone Lab we’re committed to careful monitoring and ongoing support, and it’s wonderful to know this approach has made a real difference for you. We look forward to continuing to support your health and wellbeing.
Every thing as gone very smooth and…
Every thing as gone very smooth and easy all so very helpful
May 23, 2025
Reply from The Hormone Lab
Thank you so much for sharing your experience. We’re really pleased to hear everything has been smooth and helpful for you. Our team at The Hormone Lab is committed to making the process simple, clear, and supportive at every step. We appreciate your feedback and look forward to continuing to support your health journey.
No contact since initial prescription…
No contact since initial prescription in December 2024. I have provided the 6 week follow-up bloodwork. Zero contact and my initial prescription has run out. I have attempted to call, only to be told my message will be forwarded to the relevant department. No response to emails. Still being debited $100 a month.
**EDIT**
I had an appointment to speak to the doctor on 08/09/2025. Leading up to this, for a couple of months at least I had been considering cancelling my subscription for financial reasons. I booked this appointment to discuss blood test results, which was requested by The Hormone Lab, but I was also going to discuss discontinuing my therapy/cancellation. I didn't receive any calls that night for the appointment. I then emailed THL to request to cancel my subscription, as I was more or less going to anyway.
As it turns out, finding out through an email reply to my cancellation request from THL, the doctor did try to call me twice for my appointment. I had no missed calls in my call logs on my phone, so there must have been some sort of phone or network glitch on my end. No fault of either myself or THL, naturally.
That email response in question however, was quite rude if I'm being honest, I was somewhat shocked at the response. I've missed appointments like this with other businesses in the past and never had a response like this. I felt like I was being told off like a child. Here is the reponse, copy pasted (omitting the senders and doctor's name) as there is no way to add a screenshot via this edit it that I can see:
"Hi Timothy
Thank you for your email and your cancellation will be processed immediately.
You had an appointment with Dr. ******* yesterday. He tried to call you at 6.35p.m. and again
at 6.45p.m. and had no answer. We appreciate notification of a cancelled or postponed appointment, please, as Dr. ******* is very much in demand and your time could have been given to another patient.
We wish you well on your journey to better health and please don't hesitate to contact us if we can be of any assistance in the future."
**EDIT part 2**
I've received another response from them with a screenshot of the number they dialed. It had 11 digits, one extra digit in it. Australian mobile numbers have 10 (in the 04******** format)... and I've received a call from them before when I first started treatment so I know they have my details correct. This is a joke. $100 a month subscription by the way
January 29, 2025
Reply from The Hormone Lab
Hi Timothy,
Thank you for your feedback. We sincerely apologize for the delays you've experienced, and we understand your frustration.
As soon as we saw your review, your concerns were addressed immediately, and an email has been sent to you confirming the details of your treatment and next steps.
We would also like to note that we had an active email chain with you in December 2024, and we didn’t receive any follow-up emails from your end since then. If calls weren’t responded to quickly enough, please feel free to email us, as you have done previously. We’re always here to assist you and ensure you receive the care you need.
Please reach out if you have any further questions, and we'll ensure prompt follow-up from here on.
Kind regards,
The Hormone Lab Team
I would have liked to discuss the…
I would have liked to discuss the recent blood test results with Doctor.
February 9, 2025
First class care
Dealing with the hormone lab has been a breeze
Any concerns I have get passed straight onto doctor and they get me sorted asap
No waiting months for appointments
Highly recommended for those in need of trt treatment
January 21, 2025
Reply from The Hormone Lab
Thank you so much for your kind words and for taking the time to recommend us! We're thrilled to hear that your experience with The Hormone Lab has been smooth and efficient. Our team is committed to providing prompt and professional care, and it's great to know that we've been able to meet your needs quickly and effectively. We look forward to continuing to support your health journey!
Highly recommended
Highly recommended.
Prompt communication and easy process.
Had my blood test a few days after initial online questionnaire then Telehealth with doctor.
The doctor was brilliant with the goal to optimise health based on the symptoms I was experiencing.
January 4, 2025
Reply from The Hormone Lab
Thank you for your wonderful review! We're thrilled to hear about your positive experience from start to finish. Our team is dedicated to ensuring a smooth process and optimal health outcomes. We look forward to continuing to support your health journey!
Professional, Thorough and Genuine
Professional, thorough assessment from Dr Patrick, and timely, well considered program to take forward.
January 11, 2025
Reply from The Hormone Lab
Thank you for taking the time to share your positive experience with Dr. Patrick and our program. We strive to provide thorough assessments and timely solutions tailored to each patient's needs. Your feedback is invaluable to us, and we're delighted to have met your expectations!
Reply from The Hormone Lab
Thank you for your great feedback! We appreciate your support and look forward to serving you again in the future. Thanks for choosing us!
Life changing
Easy to organize, online, quick responses really helpful.
Has been a game changer so far only 2 weeks in, couldn't be happier.
December 19, 2024
Reply from The Hormone Lab
Thanks for the kind words - It's our absolute pleasure working with you!
im not happy you need to phone me…
im not happy you need to phone me 0412999905 i have not had a blood test yet iv had a phone call very bad service what has gone wrong
December 8, 2024
Reply from The Hormone Lab
Hi there,
Thank you for bringing this to our attention, and I'm sorry to hear about your dissatisfaction with our service so far. According to our records, we emailed you the details for your blood test on December 8th, 2024, and we've been awaiting your completion of this test to proceed with scheduling your appointment.
It's crucial for us to receive your test results to provide you with the best care possible. If there are any issues with accessing the test or if you have not received our email, please let us know. We're here to assist you every step of the way.
Alternatively, you can reach out to us directly at support@thehormonelab.com.au, and we would be happy to help expedite this process for you. Your health and satisfaction are our top priorities, and we want to resolve this swiftly to move forward with your treatment plan.
Thank you for your patience, and we look forward to assisting you further.
Scam vibes
Advertising a price of 197 but try to charge 250. When I asked why I was told that’s always been the price, when I sent through screenshots of multiple advertisements showing 197 they stopped responding.
December 12, 2024
Unprompted review
Reply from The Hormone Lab
Hi there,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion regarding our pricing. At The Hormone Lab, we occasionally offer promotional prices as part of our marketing campaigns, which are available exclusively through specific advertising channels.
You are absolutely entitled to the advertised discount of $197, and it seems there was a misunderstanding during our communication. Please rest assured, we are committed to honoring the promotional price for bookings made via the advertisement you provided.
We believe we've addressed this issue via email, but if there are any unresolved concerns or if you need further assistance, please don't hesitate to contact us directly. We're here to help and ensure your satisfaction.
Thank you for your patience and understanding.
Very professional and easy to deal…
Very professional and easy to deal with, especially being my 1st time they made me feel at ease.
December 3, 2024
Reply from The Hormone Lab
Thank you so much for your kind words and for taking the time to leave us this thoughtful review! We're thrilled to hear that you felt at ease during your first visit with us.
We look forward to continuing to support your health journey!
Everything was resolved
After leaving my initial review (which I have left at the end of this update) they got in contact with me, refunded the amount paid and EVEN went ahead and setup blood tests and a consultation for me. Free of charge due to the mix up. I couldn't be happier with the service I have received. Emails were answered quickly, and I'm now on track to receiving healthcare.
Would recommend.
--------------------------------
I signed up and received an appointment with a doctor. During the call I was informed that I was supposed to have had a document sent to me via email to get my blood test done BEFORE the consultation.
Doctor said they'd chase it up with the admin, so I waited a few days and heard nothing. I then sent an email in myself to check what was happening and I still havent received a reply.
This was a week ago. So I don't know what's going on there but I may need to do a chargeback on my card.
November 18, 2024
Reply from The Hormone Lab
Beau - Thank you so much for taking the time to update your review and share your experience with us. We truly appreciate your patience and understanding as we worked to resolve the issue.
We’re deeply sorry for the initial mix-up and any inconvenience it caused. Providing high-quality care and ensuring smooth communication are at the heart of what we do at The Hormone Lab, and we take your feedback very seriously. It’s only through feedback like yours that we can continue to improve.
We’re so glad we could resolve this matter for you and get everything back on track. It’s wonderful to hear that you’re now moving forward with your healthcare journey, and we’re here to support you every step of the way.
If you ever have any further questions, concerns, or need assistance, please don’t hesitate to reach out. Your health and satisfaction mean the world to us, and we’re looking forward to working with you to achieve your goals.
Thank you again for your patience and for giving us the opportunity to make things right.
Absolutely fantastic
Absolutely fantastic. I have felt my energy levels weren't good for a few years. I went to a Local G.P. Swan View Family Practice. And was told that my Testosterone reading of 130. Was to be expected of someone my age. Thats about 5 years ago. I wish I would have sought a second opinion straight away. It was tested again last week. Dr Patrick was horrified. And decided to treat me immediately, on the over phone consultation. I could not be happier with the service and result. Thankyou
Sincerely Phil Burns W.A. tel ; 0418103332
October 17, 2024
Reply from The Hormone Lab
That's wonderful to hear, Phil - appreciate the kind words!😊
Great feedback and communication to any…
Great feedback and communication to any of my enquiries at all times.
October 11, 2024
Reply from The Hormone Lab
Great to be working with you Steve - thanks for the feedback
My experience with them so far has been…
My experience with them so far has been great. Hoping they are still open, their phone line has been disconnected 🙁
September 16, 2024
Unprompted review
Reply from The Hormone Lab
Thanks for bringing this to our attention - there was a brief hiccup with our phone but all sorted now 😊 Great to be working with you!
I made some mistakes in my information…
I made some mistakes in my information and the customer service from Catherine especially was amazing and my experience so far has been great happy I went with them.
August 28, 2024
Unprompted review
Reply from The Hormone Lab
Terrific Morgan. Appreciate the feedback!
Reply from The Hormone Lab
Thanks for the feedback JS 😊
Reply from The Hormone Lab
Wonderful to hear Babak - thank you and great to be working with you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.