The Infinite Loop Reviews 357

Fantastic service from Will and the team. Knowledgeable, friendly and above all, FAST!

Excellent service, would use again and recommend. After my MacBook Pro stopped working I took it to a local repair shop. After an inspection, they said they could repair it but didn’t know the cost and couldn’t give an indication. I found Infinite Loop from a Google search, they pretty much-guaranteed repair and cost estimations. The online profile made it easy to communicate and I would get a response back within minutes.

The MacBook was repaired and returned within a couple of weeks. Correspondence was excellent and they have even offered a warranty.

Very pleased.

I was so impressed with Infinite Loops service recently. I owned an 11 year old Apple Mac Pro which had become very slow. On contacting Infinite Loop by phone, they undertook to collect my Mac by courier, give a thorough technical examination and an estimate of the cost of repair, all this at no charge. ultimately I decided to buy a refurbished model which was newer and immaculate and with a 6 month warranty

The guys were absolutely amazing.
They updated me constantly.
Friendly and confident in resolving my issues.

Infinite Loop took all the anxiety out of the repair of my Mac laptop by their wonderful skill and professionalism. I am relatively new to the West Midlands, so felt uncertain about what to do, and I was very anxious. I need not have worried! They collected (and returned) my Mac, accurately diagnosed the problems, and then put them right. My computer is working very well now - good and reliable - and when the time comes for me to buy another one, I will definitely use Infinite Loop. I am more than pleased and also very grateful. They are great! Highly recommended!!!

I walked in with my faulty phone not charging properly. They looked at the charging input. Cleared the debris using their specialist equipment and handed me back the phone good as new free of charge. Great friendly service. Highly recommend these guys.

Requested a quote for repair. Got phone call soon after explaining what needed to be done. How it would be done and how much it would cost. This gave me great confidence in the company (not every company I would be sending my expensive laptop to when I’ve. No idea if it’s a con etc. but speaking to them I felt comfortable and had belief these guys knew what to do and cared

Infinite Loop have been exceptional from start to finish. Always kept updated with fast and efficient service throughout. Could not recommend highly enough.

A great experience with fast efficient professional advice in person and over the phone. We were kept up-to-date with progress at all times.

Will recommend to all my friends and family.

I Took my 2011 Mac book pro into Infinite loop as after extensive Google search for trustworthy Mac specialist repair centre. I Needed a new optical drive and wanted to upgrade to an SSD hard drive. After speaking to Joe he promptly booked it in for diagnostic check and repair. The engineer found a fault on one of the speakers and recommended a full ultrasonic clean and new speaker to be fitted and informed me that he could also upgrade my operating system from OS 10.11.6 to OS 10.13.6 which I had previously been informed by other sources this was not possible. Infinite loop carried the work out within 4 working days keeping me informed on progress all the way and tested the entire machine and did a data transfer that works perfectly and now my Mac book is better than when I purchased it from new and takes off like a rocket from start up. Joe even gave my little lad a bag of sweets on collection which was a lovely touch and all done in a very professional manner. I honestly can't recommended these guys enough and wouldn't use anyone else in the future. Thanks again Joe for the great work. 10/10*

Had a great experience from these guys, my older iMac was not feeling it! They gave me prompt, friendly and efficient service, will certainly use again.

When I accidentally spilled coffee on my less than one year old MacBook Pro I thought it was gone forever! I took it to the nearest Apple store and their repair quote was so steep that it would have been easier (but expensive) to buy a replacement. Infinite Loop was recommended to me by a family member who said they could repair anything!!! And they did. Initially their quote was less than a third of Apple but when they repaired the motherboard it was then apparent that it needed a new screen. This took the price up considerably but it was still cheaper than Apple. They communicate with you every step of the way until your item is safely returned to you. I am very pleased to say that it is working perfectly again and there should be many more years of life in it .... and it will not be near liquid ever again! Thank you to Joe and the team at Infinite Loop - would highly recommend you.

Good experience with these guys. Had a nightmare a few months ago where my water bottle leaked in my backpack and damaged not only my Macbook Air but my iPad Pro as well, and I genuinely thought they were done for. Came across Infinite Loop and they were able to sort the issue and were up front about the cost of repairs. It took about six weeks but that's down to a) not one but two items that needed repair, b) it was coming up to the busy Christmas season, and c) my iPad took a little bit longer as it turns out Apple do not like it when you replace the screen and stops you from using your Apple Pencil effectively with it - which I need for illustration work! So needed to send back off to reattach my original screen. Since having them both back for about two months I have encountered no issues and I'm able to resume my normal work flow. Thank you guys, you're lifesavers. Will definitely use again should anything happen (touch wood I won't need to, but glad to know they're there!).

From start to finish we dealt with Joe. Can’t thank him enough for the service that was provided. Had excellent communication and was very helpful with things, the laptop works absolutely perfect if not better than before, thank you for the team who helped with getting it fixed. Definitely be coming back!! Jane

I needed a replacement battery for my laptop and Infinite Loop efficiently arranged its collection & repair. Through some unfortunate admin error my device and an identical one belonging to someone else got switched and then sent out to the wrong addresses. IL quickly got the one sent to me picked up & delivered to the right person. Unfortunately my device sat languishing where it had been delivered, with the recipient failing to respond to emails or phone calls from Joe at IL. Having made it clear I wasn't happy, Will then took it upon himself to drive up to Mansfield in the pouring rain to collect it and then deliver it to me in Gloucester! Absolutely amazing, and I ask myself how many other companies would take customer service that seriously. Will has now changed their internal procedures so this couldn't happen again. I owe him and the team an enormous thank you. Charles Crittall, Feb'24.

Seamless communication and quick-turn around with repair. Would return for any other needs! Thanks team.

These guys turned around a repair of my iMac over the Christmas holidays, new ssd 2T, and a thorough clean of the machine removing 5 years of accumulated dust and cat hairs. Easy to drop off, regular communication on progress, easy to pickup based in the Jewellery Quarter in Birmingham. Also much less expensive than a new iMac, great to know they exist for all tech things Apple

Received exceptional, efficient and professional service from Infinite Loop! Special thanks to Joe and David, would not hesitate to recommend them to friends and family.

Knowledgable, friendly and timely, makes me feel like a place you can trust to look after your apple kit.

bought a refurbished ipad pro-i was a bit concerned buying a second hand item but it was factory reset and in great condition- it works brilliantly and my son loves it- they also did a great repair on the broken screen of a macbook pro