The Infinite Loop Reviews 357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being professional, knowledgeable, and friendly, offering excellent service that often exceeds expectations, especially when compared to other providers. People consistently highlight the quick and efficient repair service, with many devices returned in like-new condition, often without data loss and at a reasonable price. The company is frequently recommended for its expertise in Apple repairs, transparent pricing, and proactive communication, keeping customers informed throughout the process. However, some customers experienced issues with communication regarding progress updates, leading to a few calls to check on their device. Additionally, one reviewer noted a slight scratch on their device upon return, which they attributed to the shipping process.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Product

Consumers report positive experiences with product repairs, often recommending the service for Apple needs,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, often highlighting that services are offered at... See more

Quality

People report positive experiences with quality, often noting that their Apple products were fixed and fully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... See more

Rated 5 out of 5 stars

Infinite Loop is a professional outfit that even deals with Laptops affected by water damage. I then gave them a call, and they provided a quotation. I sent the Laptop in, and it was ready just over a... See more

Rated 5 out of 5 stars

Needed to send off my daughter's device, Infinite Loop were prepared to collect it for free, diagnose and quote for the repair. I felt the only thing they could have improved initially was their commu... See more

Rated 5 out of 5 stars

I accidentally spilled water on my MacBook Pro. I tried contacting a few different places, but they didn’t even answer the phone. Then I found Infinite Loop — they quickly diagnosed the issue, booke... See more

Company replied


Company details

  1. Computer Repair Service
  2. Computer Service
  3. Used Computer Store

Written by the company

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality and Fair service

Staff were all very friendly, helpful and informative. I went in with my mac when having problems with the display on my screen as even with an external monitor there was still no display. Multiple Apple stores had quoted for a replacement screen without even guaranteeing the device would work. Infinite Loop offered me a refund if they were to replace the screen and the device did not work or if it required more work than a screen change. They were able to diagnose further issues with software and managed to repair it. They did what apple couldn't/wouldn't at a fairer price including a 6 month warrantee. Thank you so much to the team for all your help.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Overall very satisfied

Overall very satisfied. Laptop screen required replacing. The team kept me informed of the progress. Very simple a professional outfit.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and reasonable

My MacBook was diagnosed (for free) and then fixed all within a few days. Knowing my laptop was in good hands and returned in perfect condition was all I needed :)

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Infinite Loop

Infinite Loop able to fix my iPod (which the Apple Store couldn't). Identified the problem quickly and cost. Clear updates on progress and repaired in the time frame given. And it's as good as new.
Super impressed. Great service. Would definitely recommend using them.

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

Quality Repair for Apple Products

It's not easy finding places to repair iPods in 2025, but The Infinite Loop were excellent, identified the problem, repaired it quickly and at a very reasonable price too. Highly recommended.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Repair Service

Professional Repair Service. These guys know their stuff. The repair process from initial contact through to return of repaired item is all clearly communicated and there are no 'surprises'.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

MacBook on the brink - saved in 48hrs by Infinite Loop Legends!

The numbers on the keyboard of my 2017 MacBook were not functioning and I didn't want to invest in buying a new model just yet. I contacted Infinite Loop, never actually having heard of the business before.

Will was very knowledgeable and both he and Jake were extremely helpful in arranging, and managing the repair of my MacBook, especially as I didn't live locally and needed the laptop to run my business.

From first contact, to collection after repair, took less than 48hrs and the cost of repair was fantastic.

A nice bonus was that my laptop looked like another, brand new model because they'd given it a good clean...😬🫢

Would definitely recommend and intend on using them again for a RAM upgrade when I'm back in the UK.

Thanks Team IL

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Top tier

Honestly the only guys I would trust with my Apple products.
Quick repair with quality parts
And The level of professionalism demonstrated by your team is evident through the clear and consistent communication I received.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic service at speed

A fantastic service. I chose to go the express route and my laptop was assessed on the day and was fixed and ready to collect less than 24 hours later!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I left my ipad for a very complicated motherboard repair. It took some time but they did it and now it works like new again. I am very grateful with all the team! Will recommend for sure.

February 10, 2025
Unprompted review

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