The Infinite Loop Reviews 357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being professional, knowledgeable, and friendly, offering excellent service that often exceeds expectations, especially when compared to other providers. People consistently highlight the quick and efficient repair service, with many devices returned in like-new condition, often without data loss and at a reasonable price. The company is frequently recommended for its expertise in Apple repairs, transparent pricing, and proactive communication, keeping customers informed throughout the process. However, some customers experienced issues with communication regarding progress updates, leading to a few calls to check on their device. Additionally, one reviewer noted a slight scratch on their device upon return, which they attributed to the shipping process.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Product

Consumers report positive experiences with product repairs, often recommending the service for Apple needs,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, often highlighting that services are offered at... See more

Quality

People report positive experiences with quality, often noting that their Apple products were fixed and fully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... See more

Rated 5 out of 5 stars

Infinite Loop is a professional outfit that even deals with Laptops affected by water damage. I then gave them a call, and they provided a quotation. I sent the Laptop in, and it was ready just over a... See more

Rated 5 out of 5 stars

Needed to send off my daughter's device, Infinite Loop were prepared to collect it for free, diagnose and quote for the repair. I felt the only thing they could have improved initially was their commu... See more

Rated 5 out of 5 stars

I accidentally spilled water on my MacBook Pro. I tried contacting a few different places, but they didn’t even answer the phone. Then I found Infinite Loop — they quickly diagnosed the issue, booke... See more

Company replied


Company details

  1. Computer Repair Service
  2. Computer Service
  3. Used Computer Store

Written by the company

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

I had a fantastic experience with Infinite Loop. Before visiting, I called the shop and spoke with Will, who was incredibly friendly and answered all my questions. My MacBook Pro wouldn’t turn on, so I needed someone to thoroughly check it out. When I arrived, Jack and Joe greeted me warmly and were ready to assist immediately. They use an online system that keeps you updated on the repair progress, which is really handy. The shop is conveniently located in the Jewellery Quarter, with paid parking right outside. I’ll definitely use their services again in the future.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

My iMac is alive

A big thank you to the team @ infinite loop. I have had a problem with my iMac for a number of years now with very low speeds. This issue had made it difficult to use for which I have had multiple conversations with Apple to no success. Infinite loop completed diagnostics kept me in the loop with suggested action and have successfully resurrected the iMac. Much appreciated.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great team and great service

Great team and great service, would definitely recommend Infinite Loop, basically they do what they say they are going to do in the timescale that they confirm, a rare service in todays marketplace.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

The best customer experience!

Wow! Highly recommend The Infinite Loop. I needed my iMac repairing and decided to try this company. From start to finish the smoothest customer journey. Great communication from Joe with updates by email and sms at ever stage of my repair. The iMac was quickly collected (next day), examined, quoted, repaired and then returned next day delivery. My iMac is now better than new with a new and improved hard drive. I'm so pleased I used this company. Good to find out they also sell tech and not just repair, I'll definitely check them out when I want to upgrade in the future!
Nice one guys!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing- £600 cheaper than Apple

Amazing! Fixed my MacBook Air quickly and in a really professional manner. It was easy to speak to the team, and I felt comfortable asking all my questions. I first had a quote from Apple to have my MacBook fixed which was £850. Infinite fixed it for £250! Amazing.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

I dealt with Joe at Infinite Loop and was very impressed with the whole process. Easy to get hold of, he went through all the options available to me and I ended up sending my computer in to be repaired. I was kept updated with the progress and I'm happy with the outcome.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service with superb…

Outstanding service with superb communication. The guys were recommended to me by Apple on New Street and I really thought my iPod was a goner. I am SO impressed by the whole experience. Thank you, sincerely.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

I was very sceptical at first

To be honest, I was very sceptical at first, However, that soon passed once I saw the short video about The Infinite Loop services it provided to its customers. I was over the moon with what Mr Bromley and the team was able to do for me and my device. It has never worked so well since it was new. I can not thank Infinite Loop enough. I can not recommend this company enough to anyone looking to have their devices repaired by a truly friendly, candidly honest, and professional repair service as The Infinite Loop. I will not hesitate to use them again should I need another device repaired. Forget Apple and their inflated prices. The Infinite Loop is where it is at. Thank you Mr Bromley.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend anywhere better!!

Couldn’t recommend anywhere better!!! I broke my MacBook screen and after being quoted basically a new MacBook price from Apple to just have the screen fixed, I came across Infinite Loop, they were really helpful, got a courier to pick my MacBook up the next day. They kept in contact why they were fixing my screen and got done in a week! I have received it back and it works perfectly and looks brand new again! Would 100% recommend sending your Apple products here!

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, good price, would use again.

I had a faulty key on my 2016 MacBook Pro. Apple Store quoted c£500 plus vat, Infinite Loop sorted the problem with a new keyboard for under £200. Great value, good service and a physical premises in the Jewellery Quarter in Birmingham if you prefer to hand in your device in person. Will use again if I have further problems.

May 31, 2024
Unprompted review

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