Infinity Travels Reviews 1,983

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication to finding the best solutions for their travel needs, often going above and beyond expectations. Many people praise the exceptional customer service, noting the agents' patience, clear explanations, and proactive communication, which made the booking process smooth and stress-free. The overall service is consistently described as excellent, with consumers appreciating the efficiency and ease of their interactions, leading to many expressing their intent to use the company again for future travel. However, some people mentioned issues with contact, including difficulty understanding agents due to background noise and concerns about clarity regarding the company's affiliation or booking details. A few other people also felt that there was a lack of transparency, poor customer service, and issues with billing practices, citing instances of multiple bookings for the same trip and unexpected charges.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for their exceptional... See more

Service

Reviewers mention positive feedback about service, with many appreciating the very good and prompt service... See more

Booking process

Customers had positive experiences with the booking process, with many reviewers praising the helpfulness and... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reporting difficulties reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from Leon, Mack and everyone who helped. They went above and beyond and helped with all the details to make the trips booked smooth and issue-free.. very prompt service and always avai... See more

Company replied

Rated 5 out of 5 stars

Thomas Miller helped me so much - I made an error on my American airline flight and was in the 24 window. He was very helpful getting me on an earlier flight because he warned there would be connectio... See more

Company replied

Rated 5 out of 5 stars

From the beginning to the end of fixing a serious booking error on my end, Anna was polite, proactive and did every she could to reassure me that the situation would be fixed and to the best of her a... See more

Company replied

Rated 5 out of 5 stars

0Agent Allen Roy. Allen has assisted me so many times when making flight arrangements. He understands that I am 80 and not Techy so he helps me every step of the way helping me to understand everyth... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site

Written by the company

Infinity travel allows you to plan your dream vacation at affordable prices. From flight booking to hotel booking, we manage it all. Book your flight and hotel at cheap price. We help customer to book cheap flight and book cheap hotel as per their budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

The professional help from Stuart Snith

I had a very helpful conversation with Stuart Smith. He got me through all the snags of booking a flight with Avelo. He was very patient. I would definitely recommend him to anyone that needs to get through this experience.
Virginia Lampo.

January 29, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

CA Charia was very helpful with…

CA Charia was very helpful with answering all my questions related to disability information.

January 29, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Andy

My travel agent, Andy, went way out of his way to help me avoid a major problem that was most likely going to happen tomorrow with my flight

January 29, 2026
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Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Leo Baig was very considerate and…

Leo Baig was very considerate and intelligent. Spent a while trying to make things right with me.

January 27, 2026
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Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

I needed a last minute name change…

I needed a last minute name change because I was under the 31 day no cost change date. Paul was able to negotiate with Windstar to get me the change with a minimal fee. The fee was well well worth it and Paul did exactly what he said in a very timely manner. I will gladly use Inifity Travel again! Jill N.

January 26, 2026
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Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Thank you

Thank you
Mr Graham has been very helpful. He has dedicated a lot of time advising me and did a close follow up to my case.

January 24, 2026
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Reply from Infinity Travels

Hey Dooesha,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Jeff Adams was great

Jeff Adams was great, fully supporting and overall a great experience.

January 25, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Jessica!

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

I was very pleased with the service!!

I was very pleased with the service that was provided to me during this stressful time. I had to cancel my flight to my sister’s graduation due to the weather. Stuert assisted me with a credit for my flight of which I was very pleased!

January 22, 2026
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Reply from Infinity Travels

Hey Tamera,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Warren was excellent with his service…

Warren was excellent with his service this morning in getting my boarding pass.

January 22, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Stanley,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

James was very friendly and very…

James was very friendly and very professional! He made it very easy to get my boarding passes.

January 22, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Tom,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Mr Zachariah was very helpful when I…

Mr Zachariah was very helpful when I spoke to him and he helped me a lot he was awesome thanks

January 16, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Walter went above and beyond helping me…

Walter went above and beyond helping me deal with a rental issue. The outcome was very good and I am grateful for his understanding of my issue.

January 20, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Philip was the best person and his costuner servise was the best

Philip was the best person and his service was the best.

January 20, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Reach was so wonderful n Wilson

Reach was so wonderful n Wilson

January 16, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Great customer service

Stuwart was very helpful when I was not able to log in online. He got me checked in and sent my boarding pass directly to my email.

January 16, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

I'm very happy to the extra help that…

I'm very happy to the extra help that was given to me for my flight scheduling!! Keep up the good work !

January 14, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Leon

Leon. And Andy are AWESOME very passionate about their jobs, very patient, efficient, courteous , the company need more people like them in my opinion I feel blessed to have them the other side of the line,

January 14, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Excellent Support Service by Wayne Richard

1-7-1926 Wayne Richard let us know about our airline changing our flight time, so he helped us change our flight plan.

January 13, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Nick

Nick, Tim and the team did a great job getting our flight reservations sorted. We were very happy with end result!!

January 13, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Jacob helped me make a special meal…

Jacob helped me make a special meal reservation on Air France from Nairobi Kenya to Salt Lake City Utah. He waived 50 dollars fee for the meal.

January 12, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

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