Infinity Travels Reviews 1,983

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication to finding the best solutions for their travel needs, often going above and beyond expectations. Many people praise the exceptional customer service, noting the agents' patience, clear explanations, and proactive communication, which made the booking process smooth and stress-free. The overall service is consistently described as excellent, with consumers appreciating the efficiency and ease of their interactions, leading to many expressing their intent to use the company again for future travel. However, some people mentioned issues with contact, including difficulty understanding agents due to background noise and concerns about clarity regarding the company's affiliation or booking details. A few other people also felt that there was a lack of transparency, poor customer service, and issues with billing practices, citing instances of multiple bookings for the same trip and unexpected charges.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for their exceptional... See more

Service

Reviewers mention positive feedback about service, with many appreciating the very good and prompt service... See more

Booking process

Customers had positive experiences with the booking process, with many reviewers praising the helpfulness and... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reporting difficulties reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from Leon, Mack and everyone who helped. They went above and beyond and helped with all the details to make the trips booked smooth and issue-free.. very prompt service and always avai... See more

Company replied

Rated 5 out of 5 stars

Thomas Miller helped me so much - I made an error on my American airline flight and was in the 24 window. He was very helpful getting me on an earlier flight because he warned there would be connectio... See more

Company replied

Rated 5 out of 5 stars

From the beginning to the end of fixing a serious booking error on my end, Anna was polite, proactive and did every she could to reassure me that the situation would be fixed and to the best of her a... See more

Company replied

Rated 5 out of 5 stars

0Agent Allen Roy. Allen has assisted me so many times when making flight arrangements. He understands that I am 80 and not Techy so he helps me every step of the way helping me to understand everyth... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site

Written by the company

Infinity travel allows you to plan your dream vacation at affordable prices. From flight booking to hotel booking, we manage it all. Book your flight and hotel at cheap price. We help customer to book cheap flight and book cheap hotel as per their budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Your staff was very courteous n caring

Your staff was very courteous n caring. She made the change in my itinerary exactly how I wanted it! Anna Ashford was my agent.

June 6, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Amazing service from Leon

Amazing service from Leon, Mack and everyone who helped. They went above and beyond and helped with all the details to make the trips booked smooth and issue-free.. very prompt service and always available- very professional and constantly trying to fit our needs and looking for the best deals and checking of possible upgrades. Thank you so much!

June 6, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Very good service and fast turn around…

Very good service and fast turn around in issuing tickets. Zach was great.

June 6, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

I talked to Leon Smith

I talked to Leon Smith, and he was very helpful with my refund process. I believe he did his best for assisting and going extra mile to give me the best he can. I appreciate his efforts and time to help me. I would highly recommend him. Thank you!

June 4, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

From the beginning to the end excellent service

From the beginning to the end of fixing a serious booking error on my end, Anna was polite, proactive and did every she could to reassure me that the situation would be fixed and to the best of her ability in my belief. Anna was thorough and concise explaining exactly what she was doing and what I should expect. After everything was cleared up and the booking fixed and paid for, she even called me back to make sure I received the email with all the final details and proof from the airline.
Thanks again Anna!

June 4, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

My wife and I were frustrated that we…

My wife and I were frustrated that we booked our flight for 837; then we received a called a day later that the price had changed and we had to pay an additional 258 dollars; however, things happen, so we shall swallow the lemon as lemonade and be thankful that we still have a flight to our destination.

June 4, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Friendly staff n excellent service

Friendly staff n excellent service

June 3, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Blue is very good at helping and answering questions felt very comfortable with him

Felt very confident in the infinity agent blue answered all questions very satisfied thanks

June 2, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Helpful and very detailed guidance

Helpful and very detailed guidance. Thank you!

June 1, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

It was a good experience

It was a good experience, thanks to alan roy. I would recommend his assistance and guidance to my folks. So thank you.

May 28, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 1 out of 5 stars

Horrible

When my family and I checked in at the Lisbon Portugal airport, we were told that that our tickets were canceled, however, the flight was not cancelled. This was our return trip home to Maryland USA, after nine days. When we called Infinity Travels, they could not tell us why the trip was canceled. Infinity Travels wanted to rebook the flight for the next day for about $2,000 more than the cancelled trip. We directly booked the trip with the airline for considerably less than what Infinity wanted to charge us and we did better for a same day trip back home, just one hour later than the original trip. Save yourself a lot of trouble/frustration, money, and a canceled flight. Don’t ever use Infinity Travels to book your trips. Buyer Beware! Even AI warns against using Infinity Travels. Just google it.

May 28, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Everyone I spoke to are very nice and…

Everyone I spoke to are very nice and supportive and helpful very happy 😊

May 29, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Lost our Legroom

United Airlines changed plane configuration and routing on our return trip Lisbon Portugal and we were moved from Premium Economy to Economy seating. We weren't notified of this change by either Infinity Travel or the airline. Jack at Infinity Travel was very helpful in changing our seating to afford more legroom on the long legs of our trip.

May 28, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Bill was extremely helpful to help my

Bill was extremely helpful to help my family vacation

May 28, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Michael brown absolutely amazing sorted…

Michael brown absolutely amazing sorted everything out with not only my flight with everything else! 10/10 customer service! Thank you for helping me

May 28, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Professionality and Quality

I had assistance to book my cruise step by step, thanks to the professional assistance of the Infinity Travel. A special thanks to Paul that assisted me.

May 28, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

My experience was wonderful with Leo baig

My experience was wonderful Leo baig

May 27, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Ana was very helpful

Ana was very polite, patient and helpful. She explained the process in details. I felt taken care of. Many thanks!

May 27, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Appreciate you taking the time to drop a review!

At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!

Safe travels,
The Team
Infinity Travels

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