This shop is so fantastic and Ollie is a community asset - we will really miss him (though very happy the shop will continue to be open). Ive bought so many ipads and telephones from you because i tr... See more
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Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Cell Phone Recycling and Unlocking Service
- Mobile Phone Repair Shop
About The iOutlet
Written by the company
The iOutlet
The iOutlet is a multi-award-winning UK-based business specializing in the refurbishment of electronic goods. We primarily refurbish a wide range of Apple products, including iPhones, iPads, Apple Watches, and MacBooks. The iOutlet also offers an extensive selection of Samsung products and gaming consoles.
More recently, The iOutlet has invested heavily in expanding its repair and device buy-back services, promoting the circular economy.
| Shop Now | Sell Now |
The iOutlet
12 Month Warranty
Contact info
Unit 37 Sisna Park, Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 01752 696844
- orders@theioutlet.com
- theioutlet.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
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Seamless great service from purchasing…
Seamless great service from purchasing my iPhone 256g unlocked with a Battery health of 84% sure I need to charge the phone at least 2 times a day but will purchase the battery when phone tells me.
Condition of phone was indeed Grade A and faultless
The antenna for both sims are very accurate and hold on to signals better than some of my previous numerous IPhones and the same for WiFi
The phone does not get very hot it is inline with it’s rating
Sold my IPhone 15 Grade A and received my money for that so quickly I was greatly impressed
My overall score is 10/10 and would recommend The iOutlet for Mobiles and judging by my experience I feel buy IPads or Samsung devices or any device would be safe
Product came quick a refurb that was…
Product came quick a refurb that was light and exceptional quality representing great value for money. The new battery was put in and charger delivered, delighted.
My second 5 star purchase from iOutlet
My second purchase from iOutlet. Both items have been great. Lots of choice with friendly and quick replies to my emails. Can’t fault one thing. 5 star treatment. Thank you.
Item received promptly & as described…
Item received promptly & as described if not better than expected
Great selling experience
Was initially dubious about sending items away for sale but the process went super smoothly, great comms for all steps of the process, website very easy to use, very quick service. Highly recommended, have used several times and would use again.
New batteries in iPhone 11 and 12
New batteries in iPhone 11 and 12, knowledgable and friendly staff and at a decent price.
Horrific company
Horrific company. Brought an Xbox for £400, the controller didn’t come with the Xbox as stated. Also the Xbox doesn’t even work!!!!! It was a birthday present for a very upset man, now going to have to return it. Very angry and disappointed. STAY AWAY

Reply from The iOutlet
Absolutely brilliant
Absolutely brilliant fast turnaround from sending my iPhone to being paid thank you
Top quality service and product highly…
Top quality service and product highly recommend
Zero to hero
After a rocky start I got the chance to deal with someone called “Ollie” he was extremely thorough and helpful. A great asset to the company and I will definitely use them again thanks to him!
On time delivery with a newly replaced…
On time delivery with a newly replaced battery surprised me the most. Marks are deducted as the charging cable is not usable that it cannot plug into the usb c plot of both Mac book itself and the charger.
Very simple to assess condition of…
Very simple to assess condition of laptop before buying and it was delivered as advertised
good firm
good firm. items that were brought were in excellent condition as advertised. arrived on time. staff were very helpful would buy from ioutlet again
Responsive to questions
Responsive to questions, website easy to use and very happy with my iPhone, which was as described, looks brand new and working well. Price good and I got a good price for
my traded in iPhone.
Really pleased thank you
Really pleased thank you, I have bought two iphones from this site, everything was exactly as expected, speed was good, phones were great, price reasonable. Only weird thing is last phone I ordered a brand new replacement battery, and it says on this phone that the battery 'cannot be verified'. don't know what this means
The service was great I dropped my…
The service was great I dropped my phone off and was paid the agreed price within two hours
This is the 2nd purchase made from…
This is the 2nd purchase made from Ioutlet. Perfect for buying smart phones for teenage children.
Phones have been refurbished to a good standard, can't tell they're used phones. Website is great and delivery was fast.
I have recommended this company to family and friends in the last.
Didn't actually have what they sold me - and didn't reach out to let me know
Ordered (and paid for) a MacBook Air with next-day delivery, but didn't receive any tracking information etc so gave them a call the next afternoon to get an expected delivery time - and then discovered they hadn't actually had what I ordered in stock so nothing had been sent. It's not even the original stock snafu that really annoys me, but that I didn't find out about it until I phoned them, once it should have been on its way to me, to see what was going on with the delivery. I'm now waiting for a refund to be processed so that I can buy one elsewhere, so I'll most likely be without a computer for a week or more. They're getting two stars rather than one because the customer service person I spoke to on the phone was helpful enough, and offered a different (but inferior) model instead.

Reply from The iOutlet
Perfect purchase
I was apprehensive in buying refurbished but I need not have worried, I bought a refurbished iPhone from ioutlet and it was perfect. Exactly as described, great condition and set up out of the box. I will shop ioutlet again.
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