The Joinery Shutter Co. Reviews 

92
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, polite, and offering helpful advice without any sales pressure. People note that the installation process is exceptionally smooth, remarkably clean, and completed efficiently by skilled workers. A few other people also felt that the custom products maintained their remarkable quality and appearance even after several years of daily use. Consumers also appreciate the competitive pricing and great value offered compared to alternative quotes received from other businesses. Reviewers consistently highlight excellent communication throughout every step, ensuring everyone stays fully informed from the initial consultation until the final fitting.

What people talk about most

Service

Customers had positive experiences with service, highlighting exceptional communication and professionalism... See more

Product

Consumers find product to be positive, highlighting a strong consensus regarding the exceptional quality and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently professional, friendly, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fabulous and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and reasonable rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely shutters , supplied and fitted. Very good price after comparing with 2 other companies.Delivered and fit on the date given. Fitted on 2 windows 1 bay and 1 bedroom at front of house. Took 1 mor... See more

Rated 5 out of 5 stars

Rob came out to measure and explained everything clearly. Had my WONDERFUL shutters fitted and love them. Sarah, in the office was really efficient and helped me with any queries. Rob even arrange... See more

Rated 5 out of 5 stars

Fantastic company. They listened and understood what I was looking for, explained the different style options, opening mechanisms and colours, etc to help me choose what I wanted a quote fo... See more

Rated 5 out of 5 stars

I've used this company before, and they were brilliant in fitting my blinds and shutters through out my house. They are very professional with no hard sell,and listen to what you want, from measurem... See more


Company details

  1. Blinds Shop
  2. Home Improvement Store

Written by the company

Welcome to The Joinery Shutter Co, a trusted family-owned business with over 15 years of experience in designing and fitting window shutters throughout the North West of England. Our journey began in Stockport, and we now proudly serve customers in Greater Manchester, Cheshire, Lancashire, and the Midlands. At The Joinery Shutter Co, we are dedicated to transparency, integrity, quality, and above all, ensuring customer satisfaction.


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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4.8

All reviews

(92)

86 reviews in the last 12 months

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Rated 4 out of 5 stars

Slow boat from China!

The consultation to place order was great, he was knowledgeable, friendly, and competent. The website they have is useful and informative. The paying system - clever. The fitter was great, he was quick, tidy, and obviously experienced. The shutter is as ordered and fits a treat. The value for money is excellent. I can truly recommend… but, I had to wait 12-weeks for delivery and fitting - the reason being shutters come from China on a very slow boat. You will need to plan around a very very long lead time hence the 4-stars.

May 7, 2026
Unprompted review
The Joinery Shutter Co. logo

Reply from The Joinery Shutter Co.

Hi Michelle,

Thank you for your lovely review. We’re really pleased to hear you were happy with the consultation, website, payment system, fitting and the shutters themselves.

You’re right, the lead time was longer than normal on this order as it fell across the Chinese New Year factory closure period. If you did decide to order again in the future, the usual lead time would normally be around 8–10 weeks.

Thanks again for your patience and kind feedback

Rated 3 out of 5 stars

Although the original installation went…

Although the original installation went quite well, it took us two years to realize that the shutters provided for identical windows, were not the same. The upper section above the cross member contained three shutters on one window and four shutters on the other window. Any attempt at a response from these people has proved negative.

February 11, 2026
Unprompted review
The Joinery Shutter Co. logo

Reply from The Joinery Shutter Co.

Hi James,

Thank you for your feedback, and we’re sorry for any frustration caused.

We’ve checked the original order again, and the two windows have a 15mm difference in height. As all shutters are made-to-measure to fit each opening exactly, this difference results in a different panel layout, even though the windows may appear the same.

Kind regards,
The Joinery Shutter Co.

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round, from the first call to measurement and then install. Kept well informed with the progress of the order and on installation day, fitter arrived well in advance, he was very friendly and professional. The shutters are fabulous, so much, we want more windows fitted.with shutters.Excellent and would/have recommended to family/ friends.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! From.the beginning there was no pressure to purchase or any ' hard sell', which we liked.
Polite and professional service all the way with constant updates on our order. Everything ran smoothly from order to installation. Rrasonable prices with plenty of options made available.
Cannot rate this company enough- highly recommend.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I couldn’t recommend The Joiner Shutter Company enough. From the initial measurement to the fitting, everything was completed within the 12-week timeframe as promised.

I absolutely love the shutters they are exactly what I wanted and look perfect in the room. The fitters were amazing on the day. I’d had my ceiling plastered after the original measurements, which made the shutters slightly too small for the space, but the team really pulled it out of the bag and made it work perfectly.

The whole experience was professional and stress-free. They were originally recommended to me by family members, and I wouldn’t hesitate to pass that recommendation on to anyone who asked.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round - from Rob who came with all the samples and did the measuring, Sarah who kept us updated with the progress and arranged the fitting appointments to Drew, fitter extraordinaire who did a fabulous job fitting the shutters and blinds throughout the house. I would not hesitate to recommend this company to anyone

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful firm

Absolutely wonderful firm! Starting with the owner, Rob who’s so friendly and not pushy to his fabulous team. Thank you all. Next thing for me are the blinds in my conservatory. Couldn’t recommend them enough!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Could not be happier with the service I received from start to finish. Professional service and great quality product at a reasonable price in comparison to other quotes I received. Rob was really informative and helpful with the ton of questions I asked to help me decide which style to go for. I was kept up to date along the way whilst the shutters were made and the fitters were excellent. Super efficient, professional and friendly in their work and left my home clean and tidy. Can't recommend them enough!

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Joinery shutter company were great…

Joinery shutter company were great throughout the whole process survey great price and great work. They actually came to quote for the upstairs flat and we asked for a quote and both of us went ahead no problems with the install and they are still great. Would definitely recommend them and would use them again if we ever move house

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic company with wonderful staff

I can't recommend this wonderful company enough. Excellent value, really friendly professional staff, including salesman, fitters, office staff. My shutters look fantastic. We are so pleased that we have now had them in our bedroom and kitchen - same great service. Highly recommend!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and shutters are…

Great service and shutters are superior!
Rob came round to survey all the windows in our Victorian property as we have a certain style window opening and standard shutters wouldn't work with our set up.
Types and styles all explained and samples provided so you can choose shutters to suit your colour schemes.
Delivery is a little longer but worth the wait. Sarah keeps you updated and books in the fitting slot to work around you.
Not as expensive as I thought they would be either so we had a very positive experience.
We have had some in for over a year and they haven't dropped or moved and now we've had the one for the bay window completed we are all finished and it looks gorgeous.
Very satisfied and we would highly recommend Rob, Sarah and the team.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from start to…

Wonderful experience from start to finish. Rob was fantastic at our initial consultation, he listened to exactly what i wanted and explained how he would achieve it. I had regular updates about the progress of my shutters which was great. Drew was wonderful who was in charge of installation, such a lovely guy and did an amazing job. Shutters look incredible, i couldn't be happier. Would highly recommend 😀

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

All went very smoothly

All went very smoothly, was kept up to date with delivery and fitting. Pleasant and informative representatives and good product which met expectations. Thank you for easy transaction with a competitively priced product.

December 18, 2025
Unprompted review

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