The Joint Chiropractic Reviews 

My last visit I asked for my membership to be canceled. It was not, and now I am being charged another month. I was told there was no notations regarding cancellation so they couldn’t do anything. How about have your employees do their job! I called corporate and of course cannot speak to anyone and there has been call back. After several phone calls I was sent a cancellation form, but was told there would be no refund! Apparently, if you want to cancel your membership you have to stand over the employee or go behind the desk and figure out how to do it yourself! After reading other reviews, I see this must be standard practice for them. Stay away!!

Since this post early this morning, I have since received a phone call from Sabrin. She was apologetic and worked out a suitable compromise. Thank you Sabrin!

WARNING: Back in September I signed up for the four monthly sessions for $79. I cancelled in October — filled out the cancellation form and everything. I recently found out that after cancellation The Joint continued to bill my HSA monthly to the tune of around $360. When I called them about this I had to go in and fill in ANOTHER cancellation form and they said they’d “look into refunding” me. After weeks their response was “we don’t refund unused sessions,” framing my being overcharged as MY fault. 😡

They continue to delay, they continue failing to take responsibility and do the right thing and refund me.

I’m an unemployed senior with crappy insurance, I can’t afford a treatment that doesn’t work for me — and I certainly wouldn’t have paid for sessions and not go. I told them as much…to deaf profit-focused ears.

I ultimately cancelled because their treatment felt like fast food to me — I’d drive 40 minutes to see a chiropractor and the actual treatment was 5 or 10 minutes — I’d get bumped around without much explanation, and then I was shown the door without much relief.

The Joint hasn’t shown any integrity in owning up to their mistake, or doing the right thing and refunding me.

Even if it was an honest mistake on either of our parts would trustworthy medical professionals continue to take your cash knowing you weren’t taking their treatments?!

Reading other reviews I see I’m not the only one dealing with this. Obviously my recommendation is you don’t seek treatment at The Joint. They’ve got a ways to go to earn trust.

I went into The Joint on 1/28/24 At the Summerville Location.
I was in tremendous pain. I signed up apparently for the wellness plan. All I could think of was getting out of the pain.
They get you to sign forms and I didn’t realize they would debit my account each month even if I didn’t use them. The next day after my adjustment I had to go to the ER Roper and I was informed I had pulled muscles in my chest. Today March 28, 2024 I noticed my bank card had a $79.00 charge. I immediately called The Joint center and was informed that they debit my account for $79.00 and I had to cancelled to stop them from debiting my account. I said ok I’m want to cancel. I was then informed I had to go into their center to sign a document to cancel. I drove 15 miles to cancel then I was informed that it had to be cancelled 2 days prior. I was so angry!
They push you to sign a 3 page document, then you have to drive to their location to sign another document to cancel. Also it has to be 2 days prior in order for The Joint not to deduct $79.00. It’s a racket and they steal peoples hard earn money and they DONT make any exceptions regarding you being in pain. THEY WILL STEAlL YOUR MONEY!
I would NEVER recommend them period!
The manager kept saying well we explained the wellness plan and it’s your fault that you signed it! I had 2 treatments $79.00 each.
There is no human compassion anymore.
It’s disgraceful that The Joint in Summerville have very unprofessional people working for them. I asked for the owners name and was given: LS Carper but was not given a phone no. Or any information to where I could contact him to explain what has happened to me. They did a poor job explaining the wellness program. The way they treat you when there’s a dispute is disgraceful! I’m sure this will NEVER get to the appropriate people to make any positive changes. When your employees treat their patients like I was treated it will eventually hurt your business!

I am being charged an extra month because I forget the deadline to cancel. Isn't it human to make a mistake. I haven't visited them after end date, but being charged anyway. I'm closing my credit card because of this.
I can't believe exceptions aren't made. I have to pay even though I'm not using their services. Unfair bulldozing me. Not a good way to conduct business when you are health professionals! The Joint is burning me and I am not happy. I won't ever return!

If I could give this 0 place stars, I would. Unfortunately, my experience with The Joint Chiropractic was profoundly negative, leading me to strongly discourage anyone from seeking their services.

Despite claims of flexibility, their cancellation policy is a deceptive trap. Initially told that cancellation couldn't be processed over the phone or online due to "HIPPA" reasons, a clear misrepresentation of such regulations, the situation only worsened in person. They enforced a hidden stipulation preventing account cancellation within the first 60 days, disregarding my explanation that I had already fulfilled this duration. This unyielding policy resulted in an unwanted third-month charge, contradicting their earlier assurances.

When I attempted to cancel after an unwarranted third charge, citing a move out of state, their policy absurdly required me to return to the original branch for cancellation. This, despite their boasting of "900" locations nationwide, highlights a baffling lack of accommodation or understanding of customer circumstances.

Communication with The Joint Chiropractic was futile. Repeated calls within business hours went unanswered, signaling gross negligence in customer service. The rare interactions with staff revealed a dismissive attitude, with claims of lacking authority for simple account cancellations and deferring to an absent manager, further complicating an already frustrating process.

The final straw was the chiropractic care, which was subpar and hazardous. The chiropractor assigned to me conducted no preliminary assessment, ignored my reported neck issues, and proceeded to perform an adjustment on the injured side, exacerbating the pain significantly for days after that.

The Joint Chiropractic's service is far below acceptable standards, marked by misleading policies, poor customer service, inaccessibility, and irresponsible medical care. Their approach to business and patient treatment is unethical and concerning, making them a poor choice for anyone needing chiropractic services. Look elsewhere for professional, compassionate, and competent care.

My stomach muscles were ripped to shreds at my last appointment as well as being violently ill!! Took almost three weeks to bounce back from this.Then when I went in and told them they still charged me for another month of their plan so basically stole another $79 from me. I would never recommend to anyone. Doctor had no idea what he was doing!! And no one there even cares that they are basically stealing from you. I was never told I had to cancel my membership when I signed up. Just told that if I would not be charged for subsequent months if I didn’t come back in. Very deceitful!!

Crooks...STAY AWAY. They keep charging my credit card every month and won't stop unless I come in...SO THEY CAN TRY TO SELL ME AGAIN.

Completely Amazing, not only is the Service Great, but I travel a lot and can go to Any Location... Not to mention My average cost is $19 and I get to use My HSA to pay for it... I'll be back, thank you. Rob Widowski

I understand why so many people don't believe Chiropractic has any benefits. Scientific evidence, though limited, supports the use of Chiropractic for treating back pain. Companies like The Joint are probably part of the reason that the practice is so distrusted.

I went into the Bentonville, AR location, where they immediately started trying to sell me a contract and push me into visiting twice a week. Of the 30 minutes I spent in the office, I was face-to-face with a care provider for less than 15 minutes. Of the time I was with them, they provided less than two minutes of hands-on care. By comparison, physical therapists usually provide massage, and a comprehensive exercise plan which you can usually complete independently at home.

I might try a different Chiropractor, but it doesn't really seem worth it compared with my experiences with a physical therapist.

Great place in the Tampa area. Extremely professional, pleasant, helpful, skilled and customer oriented. Thank you Cole.

I only went to this lady one time she is amazing I can't wait to go back I booked six sessions with this girl I can't wait to have her fix what I have wrong

Inconsistencies between what you are verbally told and what the contract says. Difficult to cancel wellness plans. Chiropractic care inconsistent between practitioners.

Everything they told me was a lie and I am still fighting for a refund. You cannot trust anyone these days. When you start trying to contact them it is evident that they do not wish to be contacted as I had to call a number in Texas to get the number for the Evansville IN office

I was in Tennessee visiting my granddaughter for a week . While there I was doing some work and my back started to hurt. Went to the joint and got some relief , when checking out the receptionist asked if I wanted a plan that they had, she said I could cancel it in under a month . She”forgot” to tell me it was a TWO month commitment . Now I’m back in Kentucky and going to have to pay another month before I can cancel . Beware my friends Beware !

Awful place. We cancelled our Membership but they kept charging us. They are set up to where they make everything difficult as gar as contact is concerned. Rude people. Chop shop service

Don't be fooled by these scam artists!
For starters they give you an assessment and lead you to believe that they're going to help design a program to to focus on the real issues and get you moving again. After your assessment on your way out they offer you the wellness package which comes with three free sessions on top of the four sessions for $89. What they don't tell you and you wont find any fine print stating, that the four sessions in the wellness program you pay for do not roll over to the next month and if you don't use them you basically lose them. When I asked to see where that is in the contract all of a sudden the counter lady got amnesia. On top of that my last visit 3 months ago the tech cracked my neck and every single time I move it clicks. Do not be injured or Taken by this scam of a business. They've charged me 3 months straight $89 a pop, injured me and claim it's fair that they took my money and won't honor their service. Find a real chiropractor not a bunch of tech pretending like their real chiropractors.

Lake Jackson Texas location. 1st visit was great with Terry. 2nd visit the guy had pulled my shoulder out of socket. That was in October. I barely can hold my toddler now. I struggle when she wants a big hug because of the pain and it's swollen now to. Hurts to wear A bra due to the strap. And when it comes to work, I'm struggling lifting anything more than 5lbs. I'm in more pain now than I was when I first went in. I even told the receptionist about it. She's the one who handed me the extra cards.

Do not go to this place! I was a new client who came in and was told I would need 7 visits. On the 5th visit I was adjusted improperly with too much force by Dr. Micheal Johnsey, of who I informed of my injury several times before leaving that initial visit. I was told that those injuries sometimes happen and to take Ibuprofin and that I would be better in a few days. Needless to say, my ribs were sticking out on my left side and my right collar bone was perturbing as a result of the injury. He did not check me to very my injury. The next day I went back and was checked by a different Dr, in which I was then instructed to go to the ER because I was advised my ribs were fractured Fast forward after repeated X-rays they were not fractured but badly bruised, swollen tissue around the lungs, chest area do to the pulling of the ribs. So basically while being adjusted laying on my right side, my ribs went up into my skin and were moved do to the force by the Dr. during the adjustment. This has been a long and painful recovery. I called their office and received no call back. No one from their office, nor their headquarters or the Dr. Himself has tried to reach out to see if I was okay nor offer an apology. This was a first and last experience for me. I am now going into 5-6 weeks recovering, my ribs are still slightly out and I’ve lost weight over the stress of it all. My daily function of life has been limited. No lifting of anything heavy, couldn’t bend, had to get assistance with showering and using the bathroom. Unable to sleep properly, only on my back for weeks now. As the swelling continues to go down and my ribs heal, my collarbone has gone back into alignment. I’m still waiting for ribs to go back to normal. Not to mention the hospital and doctor bills. I would not recommend this company nor Dr. to anyone. I did not want to believe this was malice but it all boils down to quality of care. I was clearly shown they did not care. Please do your research before considering going to any chiropractor for treatment/services.

Hire real chiropractors', techs there are obviously students, MY 3 years can press my back better.
Had about 16 adjustments only one I felt was done correctly. They rest were more like back rubs.
I canceled my agreement, and you have to go in person and sign a document

Went to the location in Cedar Hills location in Oregon. I bought a package of six a while back; since I hadn’t been in in six months they insisted that I fill out eight pages of paperwork again. I told them nothing has changed, but that didn’t matter. According to the chiropractor, there, they have to answer to the board so I have to fill out paperwork every six months? Ridiculous waste of time.