I placed my order on 23rd September. I still have not had the product I ordered I have chased this to be told that they have a lot of orders then I was told there was manufacturing issue. I have re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can't say enough good things about The King Decor's customer service. Their crew has been amazing from the minute I contacted them with my queries through the prompt resolution of any issues. Their... See more
Good prices for popular and unique items. A little problem with customer service (responses can be slow and not complete) but it is currently being resolved (still waiting to receive the rest of my... See more
Company replied
The Christian Dior Set of 4 Dinner Plates I purchased from The King Decor are very lovely. The designs La Roue De La Fortune, La Lune, L'Étoile, and La Tempérance are luxurious and sophisticated. The... See more
Company details
Written by the company
The King Decor is a luxury home decor company that specializes in providing high-end products from top fashion brands such as Hermes, Louis Vuitton, and Prada. Our mission is to offer our clients with elegant, unique, and high-quality decor that will help elevate their homes to the next level of luxury. At The King Decor, we pride ourselves on our exceptional product quality and customer service. We only source products from the most reputable brands in the fashion industry, ensuring that our customers receive only the best. We strive to offer a wide range of products, from vases and blankets to candles and ties, each carefully curated to fit our clients' style preferences. We understand that home decor is a reflection of personal style and taste. Therefore, we are always on the lookout for new and exclusive pieces to add to our collection, ensuring that we stay ahead of the trends and continue to meet our customers' demands. We believe that luxury should be accessible, and that's why we offer our products at competitive prices without compromising on quality. Our team is dedicated to providing excellent customer service, ensuring that our clients have a seamless purchasing experience from start to finish. In summary, The King Decor is a one-stop-shop for those seeking to add an element of luxury to their homes. With our carefully curated collection of high-end products and exceptional customer service, we are the go-to choice for discerning customers who demand only the best.
Contact info
United Kingdom
- info@thekingdecor.com
- thekingdecor.com
2.9
Average
63 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
A Wonderful Experience with The King Decor: Superb Crystal Collections and Seamless Service
I can't say enough good things about The King Decor's customer service. Their crew has been amazing from the minute I contacted them with my queries through the prompt resolution of any issues. Their quick and kind responses made me feel valued and cared for. They provided great attention and dedication throughout the entire procedure. I wholeheartedly suggest The King Decor to anyone looking for great products as well as exceptional customer service that goes above and beyond. They set the bar for what constitutes great customer service.
July 4, 2023
Unprompted review
The King Decor: A Trip into Opulence Elegance and service that is unparalleled
It's been an incredible three years since my first order with The King Decor, all owing to a neighbor's recommendation. When I think back on my first purchase, a gorgeous Baccarat red vase, I remember the superb craftsmanship and timeless beauty that first drew me in.
Shipping was a little slower back then, but The King Decor has grown enormously. In 2023, I recently acquired another piece of Baccarat brilliance to my collection—a huge nightlight. This piece's quality and artistry beyond my expectations, producing a warm and captivating glow in my room.
I am overjoyed with The King Decor's development in perfecting their shipping timings, delivering a flawless and speedy delivery experience. Their dedication to client happiness is evident, and I am overwhelmed with admiration and thanks.
Go no further than The King Decor for elegance and sophistication. Their stunning offerings, whether a Baccarat vase or a Baccarat nightlight, are sure to bring beauty and delight into your house. Thank you for years of amazing service and unforgettable treasures, The King Decor!
July 26, 2023
Unprompted review
Customs-Duty-Free Luxurious Experience: The King Decor!
Discovering premium items that appeal to my mother's discriminating taste can be difficult. The King Decor, on the other hand, came to the rescue with their excellent collection. I came upon a very rare Louis Vuitton watch case that piqued my interest, and I instantly ordered it for my mother. The box's quality and artistry beyond my expectations, and my mother was overjoyed. The King Decor is a dependable source for one-of-a-kind and exquisite presents, making important occasions even more unforgettable.
July 25, 2023
Unprompted review
Scammed
Scammed! Do not order from this website.
I canceled my order less than 20 hours and a got a response via email that it was going to be canceled and refund money.
Now, 12 days later they still charged me even though product was promptly canceled. Now,12 days later asked they for my BANK ROUTING NUMBER to give me cash, even though I asked for the purchased to be canceled on my CREDIT CARD...look out. Filing Claim as I type this!
July 5, 2023
Unprompted review
Reply from The King Decor
Dear Laura Grapski,
Firstly, we would like to express our apologies for the issue you have experienced. We will do our best to understand your situation better and assist you.
You placed your order on July 5th, approximately a week ago. When you directly contacted us via email to cancel your order, we provided a detailed guide and responded to you within 48 business hours. However, due to it being the weekend, there was a delay in our response. Our intermediary company, Stripe UK, is responsible for collecting payments from your credit card and managing the refund process.
In your case, the completion of the refund may take 15-21 business days. This delay is due to the use of a US credit card. Interbank transaction times and financial regulations between different geographical regions can lengthen the refund process. Therefore, in order to assist you faster and facilitate the process, we have suggested making a bank transfer to your bank account. Please note that it is not possible for us to commit fraud using your bank account information. These details are solely used to make payments to your account. It is important to remember that bank account information can be openly found, and many organizations, including eBay, Amazon, and Poshmark, require sellers to provide their bank details when setting up their accounts. Those who have access to this information cannot obtain your card details or password. They can only use it to make payments to you.
Furthermore, when we provide a refund to your bank account, our risk increases. Although you have already received the payment through your credit card, there is a possibility that you could file a complaint and receive a second payment for the refund. However, we are willing to take this risk in order to enhance customer satisfaction and ensure a quicker return of your payment.
To assist you with resolving the issue, please provide us with more information and allow us to monitor the refund process if necessary. Your satisfaction and our dedication to providing a resolution are of utmost importance to us.
Best regards,
The King Decor
Buyer beware
Buyer beware. They sell counterfeit items. Had the worst experience. Still trying to get AMEX to reverse the charges, they told me to ship items back to a bogus address in the Czech Republic. Spent $137 that they were supposed to refund me, they stopped answering my emails.
December 1, 2022
The original order was canceled due to…
The original order was canceled due to not having said object in stock, after being although advertised that it was. They tried to convince me to purchase a Hermès ashtray insted, which, after close inspection, seemed counterfeit. I decided not to get anything else and ask for a refund (the item wasn't in stock, so it hadn't been shipped). It has been over 30 days and my refund has still not happened. My credit card is disputing the charge. They keep saying it's my bank, but my bank says they have not refunded the money. Too good to be true. It was supposed to be a wedding gift, which has come and gone. Scam.
April 14, 2023
Unprompted review
Excellent service
May 1, 2023
Unprompted review
This site sells counterfeit goods
This site sells counterfeit goods. I ordered items from the collection Hermes discontinued because I wanted to add them to my existing Hermes porcelain. The items that arrived looked so fake, it was a joke. I saw better Hermes copies at the Grand Bazaar in Istanbul.
I requested a refund but of course, never received it. So I reported this company to the US agency that deals with fake goods and will ship them the "evidence" as soon as they need it.
Avoid this place. I only buy Hermes items from the boutiques or the company website, and I learned my lesson never to buy from a "reseller" even if the collection is no longer available.
March 1, 2023
Unprompted review
My Hermes Passifolia Plate Set from The King Design is both elegant and sophisticated.
I actually purchased the Hermes Passifolia plate set from The King Decor and I couldn't be happier! The set has four exquisitely crafted plates, each with the intricate and graceful Passifolia pattern. The plates are dishwasher safe and fashioned of high-quality porcelain, making them both utilitarian and long-lasting. I've used them for both informal and formal dining events, and they've never let me down. The King Decor's customer service team was also fantastic, offering me helpful advice and timely updates on my order. I strongly recommend this Hermes Passifolia plate set to anyone looking to add a touch of refinement to their home.
April 29, 2023
Unprompted review
wonderful
I recently bought a Prada tie from The King Decor and am quite pleased with my purchase. The tie's quality is excellent, and the design is modern and elegant. When I wore it, I received numerous compliments, and it brought a sense of refinement to my attire. The King Decor's customer service team was also wonderful, providing me with timely and helpful support throughout the purchasing process. I would strongly recommend this product to anyone looking for a high-quality, trendy, and long-lasting tie. Thank you for a wonderful purchasing experience, The King Decor!,,,
April 25, 2023
Unprompted review
Reply from The King Decor
Dear Alexander Baker,
Thank you for sharing your positive experience with our Prada tie. We are delighted to hear that you are pleased with your purchase, and that it brought a sense of refinement to your attire. We take pride in offering high-quality, trendy, and long-lasting products to our customers, and we are glad that you found our tie to meet your expectations.
We appreciate your kind words about our customer service team and their timely and helpful support throughout the purchasing process. Your recommendation means a lot to us, and we look forward to serving you again in the future.
If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for choosing The King Decor for your fashion needs.
Best Regards,
The King Decor
Divine Louis Vuitton En Mai Perfumed Candle - A Luxurious Addition to My Home!
I recently purchased a Louis Vuitton En Mai perfumed candle from The King Decor, and I am absolutely in love with it! The scent is heavenly and fills my home with a subtle and elegant aroma that is both refreshing and relaxing. The candle comes in a beautiful glass holder that is adorned with the iconic Louis Vuitton monogram, adding a touch of luxury to my decor. The customer service team at The King Decor was also excellent and provided me with fast and friendly assistance throughout my purchasing experience. I highly recommend this Louis Vuitton En Mai perfumed candle to anyone who wants to add a touch of sophistication and elegance to their home. Thank you, The King Decor, for offering such a high-quality and beautiful product
April 25, 2023
Unprompted review
Reply from The King Decor
Dear Ratikant Sahoo,
Thank you for taking the time to share your experience with our Louis Vuitton En Mai perfumed candle. We are thrilled to hear that you love the scent and that it has added a touch of luxury to your home decor.
We take pride in offering high-quality and beautiful products to our customers, and we are glad that you found our customer service team to be fast and friendly.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any questions or concerns, please do not hesitate to reach out to us.
Best Regards,
The King Decor
Cheap crap from China
The product they sent me is 100% fake. I have original Hermès porcelain- you don’t get what they show on the picture. All the positive reviews are from friends and family in Turkey. Don’t buy!
April 21, 2023
Unprompted review
Reply from The King Decor
Dear Nico,
We are sorry to hear that you are unhappy with your recent purchase from The King Decor. We take product authenticity very seriously, and we can assure you that all the products we sell are sourced directly from authorized suppliers and manufacturers.
We would appreciate it if you could provide us with more details regarding your purchase and the specific issues you have encountered. Please contact our customer service team at info@thekingdecor.com, and we will do our best to resolve this matter.
Regarding your comments about our positive reviews, we would like to clarify that we do not engage in any activities that would manipulate our review system. All of our reviews are from verified customers, and we take pride in our positive feedback from satisfied customers around the world.
Again, we apologize for any inconvenience this may have caused, and we hope to have the opportunity to address your concerns.
Best Regards,
The King Decor
Reply from The King Decor
Dear Amore Tom,
Thank you so much for taking the time to share your positive experience with The King Decor! We are thrilled to hear that you are satisfied with the quality of our products and the service we provide.
At The King Decor, we strive to offer high-quality products and top-notch customer service to all our customers. We are glad to hear that we have met your expectations in both regards.
Thank you for choosing The King Decor, and we look forward to serving you again in the future.
Best Regards,
The King Decor
Reply from The King Decor
Dear Logan Saxer,
We are sorry to hear that you are dissatisfied with your recent purchase from The King Decor. We take product authenticity very seriously, and we can assure you that all the products we sell are sourced directly from authorized suppliers and manufacturers.
We would appreciate it if you could provide us with more details regarding your purchase and the specific issues you have encountered. Please contact our customer service team at info@thekingdecor.com, and we will do our best to resolve this matter.
At The King Decor, we value our customers and take all feedback seriously. We would appreciate the opportunity to address your concerns and make things right.
Best Regards,
The King Decor
Reply from The King Decor
Dear Katie,
We are sorry to hear that you are dissatisfied with your recent purchase from The King Decor. We take product authenticity very seriously, and we can assure you that all the products we sell are sourced directly from authorized suppliers and manufacturers.
We would appreciate it if you could provide us with more details regarding your purchase and the specific issues you have encountered. Please contact our customer service team at info@thekingdecor.com and we will do our best to resolve this matter.
At The King Decor, we value our customers and take all feedback seriously. We would appreciate the opportunity to address your concerns and make things right.
Best Regards,
The King Decor
I’ve had a great a great experience…
I’ve had a great a great experience with them. Y’all should definitely consider them for your next order
March 27, 2023
Unprompted review
Reply from The King Decor
Dear Gael Polynice,
Thank you so much for taking the time to leave such a positive review of your experience with The King Decor! We are delighted to hear that you are satisfied with our products and services, and we greatly appreciate your kind words.
We strive to provide our customers with the highest quality products, excellent customer service, and a seamless shopping experience. We are thrilled to know that we have met your expectations, and we look forward to serving you again in the future.
Thank you for choosing The King Decor, and please don't hesitate to contact us if you need any assistance in the future.
Best Regards,
The King Decor
High quality product Great service
High quality product, great communication with King Decor. very impressed with the speedy delivery and updates on tracking. Will buy again soon. Thank you
March 28, 2023
Unprompted review
Reply from The King Decor
Dear marc perron,
Thank you so much for taking the time to leave such a positive review of your experience with The King Decor! We are thrilled to hear that you are satisfied with our products and services, and we greatly appreciate your kind words.
We always strive to provide our customers with the best quality products, excellent customer service, and timely delivery. We are glad that we were able to meet your expectations and provide you with a seamless shopping experience.
Thank you for your support and for choosing The King Decor. We look forward to serving you again in the future.
Best Regards,
The King Decor
They are selling counterfeit.
They are selling counterfeit.
When you order something, California's brokers will receive a FAKE product sent from China and send it to you. When requesting a refund, they will tell you the address of the Czech Republic. Since then, there is no contact.
I left a picture of the evidence and I found out the address of the broker. I am preparing a detailed report for the police.
January 4, 2023
Unprompted review
Reply from The King Decor
Dear stan getz,
We're sorry to hear about your negative experience with our company. We take these kinds of allegations very seriously and would like to assure you that we only sell authentic products sourced directly from the brands we work with.
We would appreciate it if you could contact us at info@thekingdecor.com with more details about your purchase, such as the order number and the specific product in question, so we can investigate this issue further.
We understand your frustration and want to do everything we can to address this situation and make it right. We hope to hear from you soon.
Best regards,
The King Decor Customer Service Team
Overall I was satisfied with my order!
Overall, I received the 4 items I paid for. I love what I ordered and it was exactly what I received. While customer service was sometimes slow and they could not provide a tracking number, I felt the Fendi items I ordered arrived in a reasonable time. If you worry about those things as well as authenticity, then do not order from a third party. I can tell you I am happy with what I received, what I paid and the length of time it took to receive.
March 8, 2023
Unprompted review
Reply from The King Decor
Dear Felicia Kaufman,
Thank you for taking the time to share your feedback. We're glad to hear that you received the items you ordered from us and that you're happy with your purchase. We apologize for any delays in customer service response and for not being able to provide a tracking number, but we're glad to hear that you still found the delivery time reasonable.
We want to assure you that all of our products are authentic and we stand behind the quality of our merchandise. We understand that authenticity is important to our customers and we take great care to ensure that all of our products are sourced directly from authorized retailers.
Thank you for choosing to shop with us and we hope to have the opportunity to serve you again in the future.
Best regards,
The King Decor Customer Service
Fantastic service
I had one of the best online shopping experiences of my life. It was a pleasant experience working with the staff. I was very pleased with the way my item was sealed and protected. They delivered my order quickly, which convinced me to place a second order with them. Thank you!.
November 28, 2022
Unprompted review
Reply from The King Decor
Dear Asm Emran,
Thank you for taking the time to share your positive experience with The King Decor. We are thrilled to hear that we provided you with one of the best online shopping experiences you've had and that you were pleased with our staff, the quality of our packaging, and the prompt delivery of your order.
Our team takes pride in ensuring that every customer is satisfied with their purchase and experience with us. We are grateful for your continued support and look forward to serving you again in the future.
Best Regards,
The King Decor Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.