The onboarding process was smooth and professional. They provided a SEPA account for my UK company and everything has been working good so far. Transactions are fast Also, Ali was extremely helpful t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For the openning of our corporate account with your Bank, during a long time we had communicated with your Banking Manager Mr Kyrylo Feshchenko (from London Office of Kingdom Bank). In our opinion, he... See more
Company replied
I would like to thank Veronika Gallo, my account manager at Kingdom Bank, for her outstanding service. Her responses are always prompt and flawless—even faster than what I usually experience with ban... See more
Company replied
I would like to thank Kyrylo for his outstanding support throughout the onboarding process. He guided me seamlessly and made everything very smooth and easy to understand. Thanks to his assistance... See more
Company replied
Company details
Written by the company
The Kingdom Bank is a global fintech bank based in the Commonwealth of Dominica. Our award-winning bank proudly provides tailor-made secure, next-generation digital banking services to international customers. The Kingdom Bank provides corporate and correspondence banking services, local and global payments over 50 currencies.
Contact info
First Floor, 43 Great George Street, Roseau, Commonwealth of Dominica, 00109-8000, Roseau, Dominica
- support@thekingdombank.com
- thekingdombank.com
Breach of guidelines
Reply from The Kingdom Bank
Dear Sing Medoa,
Thank you for your feedback. We are sorry to hear about your experience. Please note that our sales team has attempted to reach out to you regarding your concerns.
If you would be willing to share more details, our team would be happy offer support. Please feel free to contact us directly at team@thekingdombank.com
Best regards,
The Kingdom Bank
Stay Away From Kingdom Bank
After my recent experience as a new customer with Kingdom Bank, I feel compelled to warn others about their severely deficient services. I usually don't like to leave bad reviews. However, the situation has left me with no choice.
The operational inefficiencies at this institution are staggering. Each transaction we've initiated has languished in their system for approximately three weeks before processing - an unacceptable timeframe in today's banking environment. This delay has created significant disruptions to our financial management and planning.
Customer support is virtually non-existent. When attempting to resolve issues, their team has consistently demonstrated an inability to provide even basic assistance or resolution. They seem woefully unprepared to address customer concerns.
Perhaps most frustrating is their communication approach - or lack thereof. Inquiries go unanswered, emails are ignored, and obtaining status updates requires extraordinary persistence.
For anyone considering Kingdom Bank for their financial needs, I strongly urge you to explore alternative institutions. There are numerous competitors offering similar services with significantly higher standards of efficiency, support, and communication.
Save yourself the inevitable frustration and complications. Your financial well-being deserves better than what Kingdom Bank provides.
April 3, 2025
Unprompted review
Reply from The Kingdom Bank
Dear Jason Kariuki,
Thank you for sharing your experience. We are sorry to hear about the issues you have encountered and the inconvenience it has caused. This is certainly not the level of service we aim to provide.
We take your concerns seriously, a member of our Management Team will reach out to you directly to review your case and address your concerns in detail.
We appreciate you bringing this to our attention and will do our best to resolve the matter promptly.
Best regards,
The Kingdom Bank
Thanks for MingDa help
MingDa is my bank account manager, he is professional and enthusiastic. He is dedicated to solving my problems rather than using official statements to perfunctorily respond to me. I am satisfied with the service of this bank.”
February 25, 2025
Reply from The Kingdom Bank
Dear Benchuan Xue,
Thank you for taking the time to share your experience! We are thrilled to hear that you are satisfied with the service and that MingDa has been both professional and genuinely helpful in supporting your needs.
If there is anything else we can assist you with, we are always here to help.
Best regards,
The Kingdom Bank
The Kingdom Bank, a great experience !
I have a great experience with The Kingdom Bank, every thing is always perfect !
I have the pleasure to be supported by @Andzelika_TKB and she is always besides me, helping and supporting my business.
Thank you guys !!!
Walter
March 14, 2025
Unprompted review
Reply from The Kingdom Bank
Dear Walter,
Thank you for your kind words! We are happy to hear that you have had such a great experience with us and that everything has been meeting your expectations.
A special thank you for recognising Andzelika and we look forward to continuing to assist you.
If you ever need anything, we are always here to help.
Best regards,
The Kingdom Bank
I had an excellent experience
I had an excellent experience! Everything went smoothly, and the customer support was very helpful. A special thanks to Kerem Demirag for his exceptional assistance—he was professional, helpful, and made the entire process effortless.
March 7, 2025
Reply from The Kingdom Bank
Dear Artjom Veselov,
We are happy to hear about your excellent experience! It is great to know that everything went smoothly and that our customer support met your expectations.
A special thank you for highlighting Kerem Demirag’s exceptional assistance. We appreciate your trust in us and look forward to serving you again in the future.
Best regards,
The Kingdom Bank
Great Potential, Still testing.
I had an issue with my first deposit via SWIFT but it was addressed by support promptly and kindly, once I was able to contact them, which due to a technical problem at first, took quite some time. The service is legit and amazingly practical so far but I'm still testing all the advertised functionality and if it holds true over time I'll change it to a 5 stars review because it is a service with great potential that fits todays needs.
February 4, 2025
Unprompted review
Reply from The Kingdom Bank
Dear Angel,
Thank you for sharing your experience. We are glad to hear that our support team was able to resolve your deposit issue promptly. We appreciate your patience and understanding as we continuously work to improve our services.
Your feedback is invaluable, and we are pleased to know that you find our platform practical and well-suited to today’s financial needs.
If you ever need assistance or have any suggestions, don’t hesitate to reach out.
We appreciate your support and hope to earn that 5-star review in the future!
Best regards,
The Kingdom Bank
Stay away from this bank
Stay away from this bank. 2 weeks waiting for two transfers. Almost non-existent support. After their response and apologies in which they assured me that in the following 24 hours everything would return to normal due to the clogged servers, 72 hours later they disappeared without giving me updates on the status of the transfers. I'm still waiting to hear from their customer support. Not recommended.
February 12, 2025
Unprompted review
Reply from The Kingdom Bank
Dear Marco Bruni,
We understand your concerns and appreciate your feedback. Upon reviewing our records, we found that your account has been closed, which is why there are no active transfers linked to it. Our support team has tried reaching out to you but hasn't been able to connect.
If you need further assistance or would like to reactivate your account, please don’t hesitate to contact us at team@thekingdombank.com. We are here to help and would be happy to assist you.
Best regards,
The Kingdom Bank
I recently opened this account and then…
I recently opened this account and then wired 5,000USD on January 27th in order to pay vendors. $ was debited from my US account but not credited to kingdom bank. Customer service said not to worry, it can take a few days. On February 5th (8 business days later) I contacted customer service again. Provided all the info they requested and got ‘we’ll contact you’. I asked for a reference number/ticket number or the name of the person working in the issue or even a timeframe I can expect a reply….just something that indicates they are concerned about my missing $. They would not provide anything (Buket Kaskin). Gave them 2 days, and contacted again. Still nothing! Meanwhile my vendors are upset for non-payment.
Run far far far away from them. This is the worst customer service I have ever experienced!!!
January 27, 2025
Unprompted review
Reply from The Kingdom Bank
Dear T F,
Thank you for sharing your feedback with us.
We are actively reviewing this matter to ensure you receive the necessary updates. Our support team has reached out to provide the best possible solution. Your feedback is valuable to us, and we remain committed to improving our service.
We appreciate your patience and look forward to resolving this as soon as possible.
Best regards,
The Kingdom Bank
High fees
First thing, their fees are not published. Why???? I communicated with them and was interested to open an account but the fees were the highest ever, and it was absolutely unreasonable to have that level of fees.
application fee 2000 EUR
Set Up fee 500 EUR
Monthly Maintance fee 250 EUR
October 7, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Ali Zabed,
Thank you for your feedback and taking the time to share your thoughts about our fees.
We are committed to delivering tailored banking solutions to meet the unique needs of our business clients. As our pricing is influenced by various factors such as risk levels, industry requirements, and country-specific regulations, we do not publish a standard fee structure.
We regularly evaluate our pricing to ensure it remains competitive while delivering exceptional value to our clients.
If you would like to discuss this matter further or if there’s anything we can clarify, please feel free to reach out to our team. Your feedback is invaluable in helping us improve our services.
Kind regards,
The Kingdom Bank
Working with Tamilla was absolutely the best!
It was amazing to have Tamilla helping out the process to open accounts with The Kingdom Bank. She was always available to help with anything i needed. She helped step by step what i needed to do in order to open the account, and very kind all the time!! I highly recommend working with The Kingdom Bank and Tamilla.
September 16, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Diego Salinas,
Thank you for your wonderful feedback!
It is great to know your account opening process was made easy and stress-free with the guidance you received from Tamilla.
Your recommendation is greatly appreciated, and we’re excited to have you as part of The Kingdom Bank!
Best regards,
The Kingdom Bank
Working with Tamila was outstanding
After two months of trying to set up my account without success, I was fortunate to connect with Tamila, whose professionalism, expertise, and support made a significant difference. She guided me through the entire registration process with Kingdom Bank, breaking it down into manageable steps, providing clear instructions, and resolving any challenges that arose. Thanks to her extensive knowledge and dedicated assistance, I was finally able to successfully register my account and get my business operational.
I highly recommend anyone experiencing difficulties with their account setup to reach out to Tamila for assistance. Her expertise and dedication are truly exceptional. Additionally, Kingdom Bank should certainly consider recognizing and promoting her for her outstanding professionalism and intelligence, which greatly enhance the customer experience.
September 17, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Trading Format,
Thank you for this fantastic review!
We are happy to hear that your account setup process went smoothly with Tamilla's exceptional support, professionalism, and expertise.
Your recommendation means a lot to us, and we remain committed to providing exceptional service for all our customers.
Best regards,
The Kingdom Bank
am currently using there services no…
am currently using there services no issues at all
August 20, 2024
Unprompted review
Reply from The Kingdom Bank
Dear joshua MNZAVA,
Thank you for sharing your positive experience with our services!
We are glad to hear that everything is working smoothly for you.
If you ever have any questions or need assistance in the future, we are here to help.
Best regards,
The Kingdom Bank
Supportive
We have had a great experience working with Efe who was really amazing and supportive during our entire bank account opening. He was very easy to work with. I am glad The Kingdom Bank dedicated him as our main contact for our bank account opening.
July 29, 2024
Unprompted review
Reply from The Kingdom Bank
Dear mariama manneh,
Thank you so much for your wonderful feedback!
We are happy that you had a positive experience working with Efe, and we are glad that he made your bank account opening process smooth and enjoyable.
If you ever need any further assistance, please don't hesitate to reach out.
Best regards,
The Kingdom Bank
A+++++
A+++++. Once again thanks a lot for the reliable and rapid service!
August 14, 2024
Unprompted review
Reply from The Kingdom Bank
Dear United Innovations LLP,
Thank you for your positive feedback!
We are glad to hear that you found our service reliable and rapid. It’s always our goal to provide the best possible experience for our customers.
If you ever need anything else, we’re here to help!
Best regards,
The Kingdom Bank
Kingdom Bank - banking as it should be
When I opened an account with Kingdom Bank I assumed that the experience would be long and frustrating with no person to speak with to answer any queries.
Not a bit of it. Their customer service is fantastic, I was immediately assigned Pablo Romero as my Account Management Specialist who has been helpful in every way. Phone calls if needed and email queries are answered immediately. This is banking as it should be.
August 8, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Chuck,
Thank you for your wonderful feedback.
We are happy to hear about your positive experience with The Kingdom Bank. It is great to hear that Pablo Romero's support made everything easier.
Thank you for choosing The Kingdom Bank.
Please feel free to reach out if you require any further assistance.
Best regards,
The Kingdom Bank
Easy Onboarding
Uncomplicated Onboarding, short nice call with an client advisor afterwards. Everything perfect so far.
July 30, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Florian Schödl,
We are glad to hear that you found the onboarding process easy and straightforward. It is great to know that the follow-up call with our client advisor was helpful and pleasant.
We are looking forward to continuing to support your banking needs. If you ever need any further assistance, we are here to help.
Best regards,
The Kingdom Bank
Onboarding was swift and easy
Onboarding was swift and easy, without unnecessary struggles that we usually have with banks. As a corporate client I can only say good job and a big thank you for Efe and his great support with onboarding!
August 1, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Rada Pelesic,
Thank you for your wonderful review!
We are happy to hear that your onboarding experience was smooth and hassle-free. It is great to know that Efe's support made a positive impact. Your kind words encourage us to keep providing high-quality service to all our clients.
Thank you again for choosing us!
Best regards,
The Kingdom Bank
Great experience and professionalism…
Great experience and professionalism with Tamilla
August 1, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Banqua,
Thank you for your positive feedback!
It is lovely to hear about your great experience and the professionalism you encountered with Tamilla.
If you ever need any further assistance, we are here to help.
Best regards,
The Kingdom Bank
Excellent services
Excellent services, easy interface to use and fast transfers.
I am extremly happy with their services and highly recommended.
Very friendly and professional Support Team specially Tamilla, she helped and assisted in every single step.
Thanks and keep it the great job 🌟🌟🌟🌟🌟
June 3, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Abdoulkade Aden Abdi,
Thank you for your great review!
We are glad you are happy with our services and find our interface easy to use. Your kind words about our Support Team, especially Tamilla, are much appreciated. If you need any further assistance, we are here to help.
Thank you for choosing us our services!
Best regards,
The Kingdom Bank
It’s a great experience to be a…
It’s a great experience to be a customer of the bank , special thanks to Mr Nejat Turkkanli for his help and his great professionalism which made all the necessary steps as simple as possible and for his presence to facilitate all the procedures for opening the account, operation and monitoring .
I highly recommend the bank for corporate clients.
My best
May 17, 2024
Unprompted review
Reply from The Kingdom Bank
Dear Ziata,
Thank you so much for your wonderful review! We are delighted to hear about your positive experience with The Kingdom Bank. Nejat is indeed a valuable member of our team, and we are glad his professionalism and dedication made your account opening process smooth and efficient.
Your recommendation means a lot to us, and we are committed to providing the same level of excellent service to all our clients.
Thank you once again for your kind words.
Best regards,
The Kingdom Bank
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.