The Kingdom Bank 

Veronica was an excellent help throughout the onboarding process. She happily assisted my client with a lot of patience and understanding.

I paid $100 USD for a debit card and it never arrived after 16 days if waiting. I emailed 3 times and no response from anyone for days. I thought it would be a great offshore solution however it wasn't.

I’m very pleased with the professional and attentive support provided by my personal manager, Veronica, at Kingdom Bank. She’s always quick to respond, helpful, and truly cares about her clients. Excellent service overall!

Extremely Poor Service
Extremely Poor Service — Still Waiting for My Wire Transfer

I sent a wire from my Kingdom Bank account 12 days ago, and the funds have still not arrived. There is no proper customer service, no phone number, and the only contact option is an online chat that provides no real assistance. I have been waiting three days for a response about this transaction and have received no update or resolution.

This level of service is unacceptable for a financial institution handling client funds.

I have been a corporate client of the bank for 2 years. During these two years, all incoming and outgoing transactions have been successfully processed. I keep in touch with the bank’s employees via Telegram. My personal contact is Mr. Yavuz, who has always been helpful whenever I had a question or problem, and all issues have always been resolved. Many times, I received replies even outside of regular banking hours, and sometimes even on weekends.

The bank can exchange and transfer many different currencies, and it also allows cryptocurrency transactions. However, it is important to note that their anti–money laundering controls are very strict. I often have to provide proof of why someone sent us money or why I am sending money to someone else. There were also occasions when I had to prove that my company carries out real business activities, even though I had already submitted all the official documents and, as mentioned above, I am already a long-time client. I found this a bit excessive, but since I have nothing to hide, I willingly provided the requested information.

The bank also offers both virtual and physical bank cards, which is a new and very useful feature.

The overall experience is good. Rabeb, our account manager, is very helpful and responsive. I also found the online banking portal very good. It has most of the features I need for accounting. It would be even better it can connect with Xero or QBO.

I had a fantastic experience with Rabeb at Kingdom Bank. Very friendly, knowledgeable, and took the time to understand my banking needs. The professionalism and attention to detail made the process smooth and enjoyable. I highly recommend Rabeb for anyone seeking assistance at the bank. Thank you for your excellent service!

Verpnica Gallo, made it great, your online assistant section is very very poor, however Veronica has been special, and without her I would have closed the account.

I am CEO of startup company. We do need a bankaccount for USD, EURO and Crypto. Right after first application, a few weeks ago, I got contact to my dedicated account manager - Mrs. Veronica Gallo. From that moment onwards it was smooth and easy. Veronica did a great job and guided me very knowledgeable thru the complete process. Excellent, GOOD JOB Veronica! I do like when people are responsive, thanks Veronica. I am looking forward to a successful and good realtionship with The Kingdom Bank, due to counting on an excellent account manager.

We have had an account with Kingdom bank for 3 years

They have moved money for us and transacted

Then upon going to send a 30K wire to TradingView

They held our money hostage requesting updated documents

We asked for our account to be closed and to send the money back to the same wallet that sent the funds to Kingdom (No AML/Compliance risk)

Close account and send funds

They are continuing to hold all the funds hostage and not send them to us

We are filing formal demands with attorneys for our money

Even while refusing to release our money and close our account down, they continue to hold our funds hostage and charge us maintenance fees monthly on the money in our account

Would not recommend this business to my worst enemy. Much better services with alot lower fees elsewhere. Kingdom is a fee gouging business

I did transfer money from my bank account to buy a digital card for kingdom bank using skrill and it’s over a week no deposit done to my kingdom bank account
Please be ware of this scam bank

I am happy to say Karem Demirag took up my case and I was pleased the quick means of tracing my deposit
Thx Karem for excellent customer service . Much appreciated

The Kingdom team and account manager Yavuz is polite, reliable, responsive, qualified, and fast. They won't leave you alone with a problem and will fight for you until the last possible moment. They know their job very well.

Andzelika at Kingdom Bank is truly wonderful! She’s always so helpful and makes sure everything runs smoothly. She makes you feel supported every step of the way, and working with her is always a pleasure. I really appreciate all the effort she puts in!

Professional, Veronica specifically, very thorough kyc , sumsub was a bit unstable but staff picked up quickly. Very good service so far in onboarding

My account manager Esra has been really helpful. Always quick to respond and solves any issues quickly. It makes banking with The Kingdom Bank a lot easier

Andzelika Gierczak is always such a help; nothing is ever too much trouble. She goes out of her way to make sure everything works out smoothly, and I never feel like just another customer. Really appreciate the extra effort every time. She's been fantastic to work with.

Friendly and knowledgeable, prompt customer service Kingdom Bank, thank you Veronica Gallo exellent service

I reported a missing deposit, but all I got were canned responses. My questions were never addressed, and eventually support just stopped replying. No escalation option, no phone number—just silence. That’s scary when money is involved.

I rarely write reviews, but Veronica G deserves special recognition. She has been my corporate and personal Relationship Manager at The Kingdom Bank, and her service has been nothing short of outstanding.

Veronica is consistently responsive, clear, and proactive. She anticipates issues before they arise, explains requirements in plain language, and follows through until everything is resolved. From onboarding to navigating compliance/KYC and coordinating international transfers, she’s made complex processes feel simple and stress-free.

What really sets Veronica apart is her professionalism and genuine care. She treats every query—big or small—with urgency and attention to detail, and she’s been equally fantastic with the clients and colleagues I’ve referred to her. The feedback from them has been uniformly positive: fast responses, practical solutions, and a courteous, can-do attitude.

In short: Veronica is dependable, knowledgeable, and incredibly effective. I trust her completely with my banking needs and will continue recommending her without hesitation. The Kingdom Bank is lucky to have her.

When I made my initial transfer, the platform promised minimal fees. But after reviewing my statement, I saw unexpected processing charges. Support just sent me to a long, vague policy PDF that didn't clarify anything. Feels like a bait-and-switch.