Once again , they send me yarn with broken label and some yarn is pulled out. Feels and looks like it was used by someone and then returned back . Not happy
Reply from The Knitting Network
Hi Marsha,
Thanks for taking the time to leave us a Trustpilot review.
We're sorry to hear you have received a ball of yarn with a torn ball band.
Occasionally this can happen during transit if a heavier parcel or box is placed on top of the parcel which can cause the band to tear open.
If you would like to get in touch with our customer care team, we can further look into this for you.
Kind regards,
Luke.
