Catches the wool not a good crochet hook

Reply from The Knitting Network
Hello
Thank you for taking the time to leave a review.
We are sorry to hear the crochet hook is not as expected.
We can find that certain yarns that are particularly fluffy, will catch whilst crocheting.
If you use a soft cloth and give the hook a gentle wipe over, it will remove any debris that may be causing the hook to catch.
If you find that this doesn't help, please let our Customer Care Team know, and they can look into this for you.
Kind regards,
Molly
