Although codes are the same - the wool colour looks different
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Product details
Brand: YarnArt
MPN: HARM
All reviews
Not the colours in the photograph. I ordered shade 007 which is supposed to be pinky purple, green, blue. It’s a rainbow instead with quite a lot of very dark blue and brown. The yarn also seems to untwist while knitting, which is quite annoying and requires frequent retwisting as you go.
Reply from The Knitting Network
Hi Maeve
Thank you for taking the time to leave a review.
We're sorry to hear you’re disappointed with the colour of the yarn you've received.
We try to ensure our images are a true reflection of the shade but appreciate on occasion there may be a difference. You are under no obligation to keep the yarn, it can be returned to us for a full refund by following the link below to create our free Royal Mail returns label.
https://www.royalmail.com/track-my-return/create/2577
If we can help with anything else, do let us know.
Kind regards,
Heather
Update: As stated by Knitting Network I've now received my wool (twice!). Thank you. I feel that it is Royal Mail who are the problem here. Sad. Product hasn't arrived. I've been told by Knitting Network that they have to wait 10 days for Royal Mail to either find it or declare it lost. Meanwhile I can't finish my project. Unsatisfactory to say the least.
Reply from The Knitting Network
Hello
Thank you for taking the time to leave a review.
We are sorry there was a delay at the Royal Mail depot at Heathrow, and this was causing orders to arrive later than expected.
We can see that a replacement order has been ordered and successfully delivered.
However, we have now been informed that the original order has also been successfully delivered.
As it was only 1 ball of yarn, we are happy for you to keep this. as a goodwill gesture. on this occasion.
Kind regards,
Molly
Fabulous yarn at a fabulous price! Really easy to work with, beautiful effect.
Soooo soft and cosy feel, love the colours
I am very happy with Yarn in accordance with the description, I recommend it very much.
Just love the vibrant colours through this yarn
Lovely wool, I always have great service from the Knitting Network. Very good priced wool, arrives quickly and well packaged..
feels so nice so pretty too
Good quality and pattern works out so good
Absolutely beautiful yarn. Fabulous quality, soft and really interesting colours. Would definitely purchase again.
Nice quality warm yarn. Easy to knit and crochet with and colours are lovely. Good delivery and plastic free packaging.
Has knitted up well
The colours in this yarn are beautiful and it has a lovely feel. I haven't started my project with it yet but it seems it will be nice to use and as with all Yarnart yarns I have tried, a little different!
This wool is just beautiful Thick and soft and easy to work with
Lovely range of colours. Really should be described as roving. Weight between Chunky and Aran. Knitted using an Aran pattern and worked fine with needles half a mm larger.
Not the best yarn I have bought quite a few knots in most balls but loved the colours
Reply from The Knitting Network
Hi Cathy,
Thank you for taking the time to leave us your review.
I'm very sorry to hear that you’re disappointed with the yarn you've received.
Knots in yarn are an inevitable part of the manufacturing process and most suppliers tell us that up to two knots per ball is considered normal.
A member of our Customer Care team has been in touch.
All the best
Heather.
Beautiful colouring, looking forward to making my project.
Wool feels great , but not used it yet… good service and speedy delivery
Lovely soft yarn, great colours, can’t wait to knit something with it.