I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has... See more
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The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had... See more
Company replied
Okei naman yung product,however mali yung payment dun sa courier hindi updated I reported it pero wala response..sana maaddress.Please check your email thanks
I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before plac... See more
Company details
Information provided by various external sources
THEKULT.COM is the only online beauty platform, that offers 100% authentic products from well-known local and international brands, with the most affordable prices in the Philippines!
Contact info
9110 La Campana St., 1207, Makati, Philippines
- +63 9176506010
- cx@thekult.com
- thekult.com
DO NOT BUY. ITS BAD!
BAD! the perfume was an old circulation, it was of different smell. do not buy!
March 11, 2020
Unprompted review
super delayed shipping
March 11, 2020
Unprompted review
Wrong items delivered ..use COD instead…
Wrong items delivered ..use COD instead of your cards too.
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Mrs. Urzua,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
Fast transaction and authentic products.
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Jessica,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Reply from THEKULT.COM
Dear Carla,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Authentic products.
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Angelica,
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
-THEKULT.COM Team
Reply from THEKULT.COM
Dear Bernadette,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-THEKULT.COM Team
very fast delivery
very fast delivery. accurate. smooth transaction. thank you :)
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Cecille,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
I can highly recommend this shop
I can highly recommend this shop. Very affordable price with authentic products!
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Ava Kristin,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Excellent quality and service
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Jam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Item was shipped within the provided…
Item was shipped within the provided schedule
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Mia,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
Fast delivery services
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Tin,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
They have sent me the old and or weary…
They have sent me the old and or weary stocks. Physically, the products are worn-out. This was my first order and I'm very disappointed likewise I will not recommend THEKULT.
March 11, 2020
Unprompted review
The kult is very nice platform when it…
The kult is very nice platform when it comes to beauty needs.They are also very accommodating when you follow up for your purchase order.I will definitely recommend it with my friends.👍👍👍
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Del,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
I order 1 Perfume before that is…
I order 1 Perfume before that is included one lotion but only the perfume arrived. I am very disappointed!
March 11, 2020
Unprompted review
Never Again
I received the wrong variant of the product I ordered. I was promised by their customer service that they will change the item but it never came. Also, the product seemed diluted with water. Will never order again from this shop.
March 11, 2020
Unprompted review
Bad experience with item not arriving…
Bad experience with item not arriving on day (as promised), until followed up. Upon following up, not even an apology was given.
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Trish,
Thank you for leaving us a review. We’re sorry to hear that your experience with our store has not been up to par with your expectations. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Rest assured, we would like to thank you for making it possible for us to improve on our probable weaknesses.
Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right this time if you give our store another chance.
-THEKULT.COM Team
I haven’t received my order and that…
I haven’t received my order and that was ordered last year. So yeah. Really bad experience. Thanks
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Bel,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. This is an uncommon instance and we ensure to do better next time.
Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right this time if you give our store another chance.
-THEKULT.COM Team
FAKE PRODUCTS
Bad unresponsive customer service. Fake products.
Edit: sorry but I’m pretty sure about the product you sold me. I bought from both your site and sm megamall victoria’s secret, and there is a vast difference with the scent. Can’t fool me. Sorry. You sell fake items.
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Our Valued Customer,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-THEKULT.COM Team
It's my first time to purchase from…
It's my first time to purchase from TheKult and got my order the following day. Happy also with the product i bought because it's legit.
March 11, 2020
Unprompted review
Reply from THEKULT.COM
Dear Ellicity,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to your next purchase!
-THEKULT.COM Team
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