I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has... See more
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The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had... See more
Company replied
Okei naman yung product,however mali yung payment dun sa courier hindi updated I reported it pero wala response..sana maaddress.Please check your email thanks
I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before plac... See more
Company details
Information provided by various external sources
THEKULT.COM is the only online beauty platform, that offers 100% authentic products from well-known local and international brands, with the most affordable prices in the Philippines!
Contact info
9110 La Campana St., 1207, Makati, Philippines
- +63 9176506010
- cx@thekult.com
- thekult.com
The item i received was damaged
The item i received was damaged, I tried to coordinate but there was no response.
June 24, 2020
Unprompted review
Reply from THEKULT.COM
Dear Janelle,
Thank you for sharing your feedback with us. We’re sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our Operations department and we are further investigating the root cause. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Thank you for making it possible for us to improve on our probable weaknesses.
Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
-THEKULT.COM Team
Legit and was shipped immediately…
Legit and was shipped immediately despite the quarantine.
June 24, 2020
Unprompted review
Reply from THEKULT.COM
Dear Benjemay,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Legit seller
June 24, 2020
Unprompted review
Reply from THEKULT.COM
Dear Yvonie,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
I'm very satisfied with my orders with…
I'm a very satisfied with my orders with Kult. I trust them will all their items are authentic. In , addition they delivered your items faster and notifying you with the status of your items. That's why I highly recommend kult. Surely, I will order again once my item is empty. Thank you and God bless .
June 22, 2020
Unprompted review
Reply from THEKULT.COM
Dear Maricris,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Reply from THEKULT.COM
Dear Mike,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Reply from THEKULT.COM
Dear Rotegen,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Fast delivery and item satisfied
June 19, 2020
Unprompted review
Reply from THEKULT.COM
Dear Madilyn,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
I am really frustrated with the kult
I am really frustrated with the kult. Com. I ordered 2 mists but they only delivered 1 item. It has been 2 days and I still haven't heard back from customer service! How long does it take to verify this issue?!!!
June 19, 2020
Unprompted review
Reply from THEKULT.COM
Dear Jules,
Thank you for leaving us a review. We’re sorry to hear that your experience with our store has not been up to par with your expectations.
As per checking with the Operations team, the missing item has already been shipped out. You may track it here - https://www.ninjavan.co/en-ph/tracking?id=NVPHTKULT000341190.
Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right this time if you give our store another chance.
-THEKULT.COM Team
Great customer service
Great customer service, has sale almost all the time plus they have COD option! Legit products as well!
June 17, 2020
Unprompted review
Reply from THEKULT.COM
Dear Kathleen,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Love it!
I always love the scent of this EA Green Tea. So refreshing... will order again. And 2-week delivery is understandable considering the situation and im outside NCR...
June 17, 2020
Unprompted review
Reply from THEKULT.COM
Dear Eloisa,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
I am so happy and satisfied to your…
I am so happy and satisfied to your service 🙂 Until our next transaction 🙂
June 17, 2020
Unprompted review
Reply from THEKULT.COM
Dear Queenie,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Excellent Customer service 😊 Thank…
Excellent Customer service 😊 Thank you! Within 4 days natanggap ko na agad ang perfume.
June 17, 2020
Unprompted review
Reply from THEKULT.COM
Dear Meng,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Fast processing of orders
Fast processing of orders. The best in giving updates since order placing up to package receiving. And very nice packaging.
June 17, 2020
Unprompted review
Reply from THEKULT.COM
Dear Xyril,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Elizabeth Arden Green Tea line
Big discounts!.. Like upto 70% plus free shipping fee, wow that's a lot!! All of the perfumes that I've purchased are authentic..
June 17, 2020
Unprompted review
Reply from THEKULT.COM
Dear Phoebe,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Great scent at affordable price
June 15, 2020
Unprompted review
Reply from THEKULT.COM
Dear April,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Reply from THEKULT.COM
Dear Esperanza,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
your perfumes are fake😤😤😤
June 15, 2020
Unprompted review
Reply from THEKULT.COM
Dear Maridee,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-The Kult Team
Fast and reliable customer service!
Fast and reliable customer service! They were very responsive about my queries and concerns. Also, I am confident that all of their products are authentic.
June 15, 2020
Unprompted review
Reply from THEKULT.COM
Dear Gabbi,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Didn’t receive my package,I can’t track…
Didn’t receive my package,I can’t track them!
June 14, 2020
Unprompted review
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